Building Extensions #4: Uploading new extensions and updating existing extensions in Sigma

Building Extensions #4: Uploading new extensions and updating existing extensions in Sigma

This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace.

Welcome back, Developers!

Following up on our previous post on building and testing new extensions for Zoho Desk, this post will guide you through the steps to bundle and publish them in Zoho Sigma, either as private or public extensions based on your requirements.

To publish your extension, the extension project must be validated and packed as a zip file. After validation, it needs to be uploaded in Sigma, a unified developer platform from Zoho. In Zoho Sigma, every developer will be allocated a designated workspace to build and host their apps developed for Zoho products.

Validating the extension 

The validation process checks that the extension complies with the configuration requirements of Zoho Desk. If there are any violations, they will be detected when you execute the validate command.

You can follow these steps to validate your extension.
  1. Open the terminal/command prompt.
  2. Navigate to your project folder.
  3. Execute the following command.
    $ zet validate
The results of the validation process will appear. Make changes, if required. Otherwise, you can proceed with packaging.



Packaging the extension

It's important to bundle all the relevant files of the extension project for proper execution. By invoking the pack command, a distribution folder (dist) including a ZIP file will be created that holds all the static assets generated by the developer. The ZIP file will be unpacked on Zoho's servers when the html widget in rendered in the iframe.

To package your extension as a zip file, follow the below steps:
  1. Open the terminal/command prompt.
  2. Navigate to your project folder.
  3. Execute the following command.
    $ zet pack
The zip file for your extension will be created in the dist folder of your project.

Uploading and publishing the extension

Once the extension is validated and packed, the zip file for the extension must be uploaded to Sigma. Extensions in Sigma can be published either as Public or Private extensions. Public extensions are hosted for a wider audience, and private extensions are limited to users who have the direct URL of the extension.

Private extensions can be installed and used only with the private installation URL. This URL will be generated once the extension is published privately in Sigma. Private extensions are readily available for use and do not undergo any review and approval process by our team of experts at Zoho. Sigma will do an automated validation when publishing the extension.



Public extensions are hosted through Zoho Marketplace, where users can see your extension along with other public extensions. From Zoho Marketplace, users will be able to view, install, and use your extension. You can track the usage statistics of your extension from Sigma.



To upload the zip file for your extension project:
  1. Go to Sigma.
  2. Click the New Extension button.
    The upload process flow begins.
  3. Provide the required details. 
    • Name: Name of the extension
    • Description: A small brief on what the extension does
    • Service: Choose Zoho Desk
    • Upload File: Browse and upload the packaged zip file
  4. Agree to the terms and conditions.
  5. Click Save as Draft.
    The extension details page will be displayed.
  6. Verify the details, and click Publish.
  7. In the Extension Visibility pop-up, choose Private or Public.
    • If you choose Private, click Publish.
    • If you choose Public.
      The Marketplace details page will open. Fill in the details required for publishing the extension in Zoho Marketplace.
After you upload your extension on the Sigma site, the Zoho Marketplace team reviews it for functionality and usability and provides you with feedback if any enhancements are required. Once it passes the review and functions as intended, an installation URL will be generated and the extension is made available on Zoho Marketplace.

Updating your extension

Whenever you come up with new features, enhancements to existing extensions, or bug fixes, you can update your extension and improve its functionality and performance. Each update increments the version of the extension. The zip file for the updated extension has to be submitted in Sigma again to go through the review process.

To upload the updated version of your extension, perform the following steps:
  1. Go to Sigma.
  2. Hover over your extension and click the Extension Details button.
    The extension information form with previously filled data appears.
  3. Click the  icon under the extension name.
  4. Browse and upload the zip file for the updated extension project.
Once uploaded, one of these two events happens:
  • If the extension is public, the updated version will be published in Zoho Marketplace.
  • If the extension is private, the updated version is approved and the installation URL is displayed on the extension details page. 


We hope you found this post useful. Try it out and let us know your feedback! We really appreciate hearing from you.

Stay tuned!


See Also


<<Previous                                                                                                                                       Next>>

    Access your files securely from anywhere

          Zoho Developer Community




                                    Zoho Desk Resources

                                    • Desk Community Learning Series


                                    • Digest


                                    • Functions


                                    • Meetups


                                    • Kbase


                                    • Resources


                                    • Glossary


                                    • Desk Marketplace


                                    • MVP Corner


                                    • Word of the Day



                                        Zoho Marketing Automation


                                                Manage your brands on social media



                                                      Zoho TeamInbox Resources

                                                        Zoho DataPrep Resources



                                                          Zoho CRM Plus Resources

                                                            Zoho Books Resources


                                                              Zoho Subscriptions Resources

                                                                Zoho Projects Resources


                                                                  Zoho Sprints Resources


                                                                    Qntrl Resources


                                                                      Zoho Creator Resources



                                                                          Zoho Campaigns Resources


                                                                            Zoho CRM Resources

                                                                            • CRM Community Learning Series

                                                                              CRM Community Learning Series


                                                                            • Kaizen

                                                                              Kaizen

                                                                            • Functions

                                                                              Functions

                                                                            • Meetups

                                                                              Meetups

                                                                            • Kbase

                                                                              Kbase

                                                                            • Resources

                                                                              Resources

                                                                            • Digest

                                                                              Digest

                                                                            • CRM Marketplace

                                                                              CRM Marketplace

                                                                            • MVP Corner

                                                                              MVP Corner





                                                                                Design. Discuss. Deliver.

                                                                                Create visually engaging stories with Zoho Show.

                                                                                Get Started Now


                                                                                  Zoho Show Resources


                                                                                    Zoho Writer Writer

                                                                                    Get Started. Write Away!

                                                                                    Writer is a powerful online word processor, designed for collaborative work.

                                                                                      Zoho CRM コンテンツ






                                                                                        Nederlandse Hulpbronnen


                                                                                            ご検討中の方





                                                                                                  • Recent Topics

                                                                                                  • Equipment Scheduling for Efficient Field Service Operations

                                                                                                    Zoho FSM helps you nail the critical aspect of field service management, i.e., scheduling the right technicians to the service appointments. Ensuring that technicians have access to the right tools and machinery for their job is also of paramount importance.
                                                                                                  • Problem with multiple pages record template

                                                                                                    Hi, I have a record template with multiple pages. When I print, it has gaps between pages. How can i fix it?
                                                                                                  • Field Update: can't find a custom multi-line text field in the options list

                                                                                                    I want to update a custom text field (large size multi-line: 32000 characters) that I have added in the Accounts module using this functionality https://help.zoho.com/portal/en/kb/crm/automate-business-processes/actions/articles/field-updates , but I
                                                                                                  • Zoho One Datensicherung möglich

                                                                                                    Gibt es eine Zoho One Datensicherung über alle Apps mit eindeutigen Datensatz-Id´s eines Kontaktes in allen Apps und mit allen Bildern (insbesondere Artikel-Bilder)? Wir haben festgestellt, dass die Zoho Books Datensicherung keine Bilder sichert. Und
                                                                                                  • Pop Up

                                                                                                    Hello, I want to automatically display the information of the attached data in the product module in the related list section of my data in the lead module when the current time matches the "Call Time" field of my data in the leads module. How can I achieve
                                                                                                  • New feature alert: Witness signing is now available in Zoho Sign

                                                                                                    Hello! Getting documents signed with confidence in Zoho Sign just got a major boost! We're delighted to introduce witness signing, where other individuals or entities can be designated as witnesses to observe the signing process and add their signatures
                                                                                                  • How to report and analyze a multi-select field entries distinctly ?

                                                                                                    As many of CRM users I have many multi-select fields that allows me to choose more than one chose in one cell for a specific filed Like: Field A - A;BC - A;C -B;C But when reporting the field it will handle each cell as a "String" not multiple entries
                                                                                                  • Get the capability to convert documents to different formats

                                                                                                    Hello users, In this article, we'll be exploring the Conversion API in Zoho Office Integrator to understand how it can be used to convert documents to different formats right from your web app. Before we get to the details of the Conversion API, here's
                                                                                                  • Issues with certain CRM, Desk & webhook blocks in Guided Conversations

                                                                                                    Good day I have been attempting to add a block on our guided conversations, which give our customers relavent information based on their queries. The issue is that when I attempt to use a block that fetches data I get the following error popup: Cannot
                                                                                                  • Use Zoho Creator as a source for merge templates in Zoho Writer

                                                                                                    Hello all! We're excited to share that we've enhanced Zoho Creator's integration with Zoho Writer to make this combination even more powerful. You can now use Zoho Creator as a data source for mail merge templates in Zoho Writer. Making more data from
                                                                                                  • Can't delete/hide related lists

                                                                                                    Hi, Maybe I'm missing something, but I can't seem to find where I delete or hide related lists in a module. When I go to a record and click the little arrow on the right next to the related list, I only get the option to select what fields in that list
                                                                                                  • Make Widgets Clickable or Copiable

                                                                                                    Hi, I created a KPI Widget in Zoho Analytics whose content I would like the users that see my dashboard could copy or click and be redirected elsewhere. Yes, I'm aware I can create a Text Box for that instead of a Widget, but the problem is that the link
                                                                                                  • Address Autofill

                                                                                                    Hi I'm having issues with the address autofill tutorial (https://zurl.co/rGXQ). I have followed each step in the tutorial, but when i paste the code into a workflow/function, i'm getting the following error code: Improper code format Correct format :
                                                                                                  • Sync custom module ID to Lead module

                                                                                                    Hello, I am trying to sync Contract ID (custom module) from Deal module. I have an existing function that whenever a contract is created, it will automatically creating deals based on the frequency of the contract. Now i am having problem to show the
                                                                                                  • In Kiosk, please support "File upload field" in the "Field Update" action

                                                                                                    Hello. Supporting "File upload field" in the "Field Update" actions would be a great addition to Kiosk Studio. I would appreciate it if you could evaluate it. Saludos,
                                                                                                  • can I link a contacts to multiple accounts

                                                                                                    can I link a contacts to multiple accounts
                                                                                                  • Change Last Name to not required in Leads

                                                                                                    I would like to upload 500 target companies as leads but I don't yet have contact people for them. Can you enable the option for me to turn this requirement off to need a Second Name? Moderation update (10-Jun-23): As we explore potential solutions for
                                                                                                  • For security reasons your account has been blocked as you have exceeded the maximum number of requests per minute that can originate from one account.

                                                                                                    Hello Zoho Even if we open 10-15 windows in still we are getting our accounts locked with error " For security reasons your account has been blocked as you have exceeded the maximum number of requests per minute that can originate from one account. "
                                                                                                  • Launching CPQ for Zoho CRM! An in-built solution for bespoke quote management

                                                                                                    Hello everyone, We are thrilled to announce the public release of CPQ (Configure, Price, Quote) for Zoho CRM, which is a fundamental block in sales management. NOTE: CPQ was a public early access feature from March 2023 — January 2024. Since February
                                                                                                  • Power of Automation :: Automatically set the dependency between Parent task and the respective sub tasks

                                                                                                    A custom function is a software code that can be used to automate a process and this allows you to automate a notification, call a webhook, or perform logic immediately after a workflow rule is triggered. This feature helps to automate complex tasks and
                                                                                                  • Spell Check default language

                                                                                                    Hello All, Is it possible to set the Spell Check default language? I can't find it in the settings. Thanks a lot! Levente
                                                                                                  • Function #4: Schedule Customer Statements

                                                                                                    Regularly sending statements to customers is an imperative part of many business processes as it helps foster strong customer relationships and provides timely guidance on payments. While you can generate the statement of accounts and have it sent over
                                                                                                  • Music files on Zoho Docs

                                                                                                    1) Uploaded a ma3 music file from Itunes.  When I click on the link, i go to the page and see a music player but it doesn't play.  Clicking on the play arrow does nothing.  How to fix???? 2) Also, when i put up a .zip file  and goto the page, anyone download it.  That's fine. But with a music file, all I get is that non functional player with no way to simply download the song. Do I have to zip every song so it can be downloaded?
                                                                                                  • Restrict Employees Access to Zoho Support

                                                                                                    Dear Zoho Support Team, Greetings! I am the focal point for all Zoho-related matters in our organization, and I would like to request the following features to help us streamline and centralize our support interactions. We request that zoho one support
                                                                                                  • How to import timesheets or entries into a projecgt

                                                                                                    How can one import timesheets into a project via a csv file?
                                                                                                  • Issues with Agent Forwarding Card in Zobot

                                                                                                    I implemented an Agent Forwarding Card in a Zobot that I created. There are a few issues with the way the card functions in an actual chat. The way it is designed right now is not easy to use and is not intuitive. Here are a few of the issues I have with
                                                                                                  • Automatic License Management Upon User Deactivation in Zoho One

                                                                                                    Dear Zoho Team, We would like to propose a feature enhancement for Zoho One regarding license management. Currently, when a user is deactivated, their license is not automatically downgraded or removed from our account. Zoho explains this behavior by
                                                                                                  • Shared Snippets Everyone

                                                                                                    Hi, Now that the Shared Snippets have been released and I think will be the most used feature implemented in 2023 :) Creating and Using Snippets in Ticket Responses - Online Help | Zoho Desk Maintain consistency in ticket responses with shared snippets
                                                                                                  • Introducing parent-child ticketing in Zoho Desk [Early access]

                                                                                                    Hello Zoho Desk users! We have introduced the parent-child ticketing system to help customer service teams ensure efficient resolution of issues involving multiple, related tickets. You can now combine repetitive and interconnected tickets into parent-child
                                                                                                  • How to suppress display of "USD" of currency field?

                                                                                                  • When is Zoho Vault getting fuzzy search?

                                                                                                    Seeing posts on here dating back as far as 3 years complaining about Vaults search functionality. It’s terrible. Please include fuzzy search, and sorting of results according to “most applicable”; not just alphabetically.
                                                                                                  • Automation#22 Track Ticket Duration at Specific Status

                                                                                                    Hello Everyone! Welcome back to the Community Learning Series! Today, we explore how Zylker Techfix, a gadget servicing firm, boosted productivity by tracking the time spent at a particular ticket status in Zoho Desk. Zylker Techfix customized Zoho Desk’s
                                                                                                  • Self-Support Portal invites

                                                                                                    I'm a one man operation and I'm using the free version of the Zoho Desk for now, but I am in need of help. When I do test tickets, I get a reply from the system inviting me to join the Self Service portal. I don't plan on using that, so I wonder if there
                                                                                                  • Tip #10: Automatically add tags to Zoho CRM records using form responses

                                                                                                    You may be using tags to filter records, create reports based on specific tags, or let your sales team to know which clients to give priority to. Don't skip tagging for the crm records added via forms. The tags can be set to be automatically captured during the form submission. How it works When you set up a configuration to push form entries into CRM, you can add a tag to them automatically. The tag value can vary based on the respondent's input (captured using form fields), or you can include a
                                                                                                  • Understanding response time

                                                                                                    We have the following set up for our SLA. When a contact first writes in, the response due and resolution due dates are set. When one of our agents responses, the response due goes away. When a ticket gets a response from the contact, it appears to reset
                                                                                                  • Publish multiple languages at once in Knowledge Base

                                                                                                    Does anyone know if it is possible to publish multiple translated articles at the same time? My knowledge base has about 35 languages, and while I have them set up to automatically translate, I still have to go in and select each language and manually
                                                                                                  • Canvas and Related lists

                                                                                                    Hi, As much as I like canvas, when adding in a asection with related lists,it doesnt mimic the same functionality as the standard view within the CRM e.g left hand panel will show the module and total number of records. Is there a way of indicating this
                                                                                                  • Email address ZOHO suggestions in replying - how to delete unwanted suggestions?

                                                                                                    Hi, I have some "unwanted" email addresses suggestions by ZOHO, and made some mistakes by replying for some tickets already. How can I clear this in ZOHO directly, I deleted all web browser history and cookies . Did not help :/ Below example, where one
                                                                                                  • Subform edits don't appear in parent record timeline?

                                                                                                    Is it possible to have subform edits (like add row/delete row) appear in the Timeline for parent records? A user can edit a record, only edit the subform, and it doesn't appear in the timeline. Is there a workaround or way that we can show when a user
                                                                                                  • Zoho Learn vs. Trainer Central

                                                                                                    Hi, I'm currently using Zoho One with a WordPress-based website and WooCommerce to manage my online courses. I would like to know what is the difference between Zoho Learn and Trainer Central and if it's possible for these two platforms to replace WP
                                                                                                  • Next Page