Communication et collaboration : quel intérêt pour vous ?

Communication et collaboration : quel intérêt pour vous ?



Traiter des problèmes complexes, encourager la créativité et favoriser les solutions collaboratives est universel dans le monde des affaires aujourd'hui. Zoho One se donne pour objectif d'aider les entreprises à y parvenir en permettant à toutes les équipes de travailler ensemble, sans effort. Une collaboration efficace au travail aura un effet positif sur votre équipe et votre organisation. En effet, la collaboration en entreprise fait passer le travail d’équipe à la vitesse supérieure, notamment en permettant à vos collègues d’unir leurs compétences, atouts et idées pour atteindre un objectif commun.
 
La communication au sein des équipes est l'un des aspects les plus fondamentaux de la collaboration. Elle est essentielle pour produire un travail d'équipe de qualité : les équipes travaillent ensemble pour trouver de nouvelles idées et pour réaliser des projets ambitieux. Même la plus petite équipe accomplit donc davantage lorsque ses membres agissent ensemble que lorsque chacun travaille de son côté. De plus, elle permet de développer la confiance, de créer une camaraderie entre les membres de l'équipe, de maintenir voire booster le moral et de favoriser l'engagement des employés au travail. La communication en équipe offre plusieurs autres avantages, notamment la possibilité d'encourager la créativité et d'augmenter la productivité.
 
La collaboration d’équipe se présente de différentes manières selon les responsabilités des uns et des autres :
  • Les chefs d'équipe qui travaillent bien ensemble en tant qu'équipe répartissent mieux le travail. Ils peuvent mettre en valeur et enrichir les compétences de leurs subordonnés et les aider à progresser.
  • Les collaborateurs individuels peuvent communiquer plus efficacement avec leur équipe et travailler en synergie pour réaliser les initiatives clés.
  • Enfin, les collaborateurs transversaux doivent collaborer efficacement en tant qu'équipe pour que leur travail soit harmonieux.

Les valeurs fondamentales de la collaboration d’équipe

Un travail d'équipe efficace se fonde sur les valeurs suivantes :
  • Transparence : la clarté de la communication est essentielle. Partager clairement les opinions, les idées et les priorités, même si votre équipe n'est pas toujours d'accord sur tout, permet d'éviter les conflits et les malentendus.
  • Confiance : il faut que les membres de votre équipe se sentent à l'aise si vous voulez qu'ils apportent leurs idées et leurs compétences uniques au groupe. Soyez sûr qu'ils savent que vous avez leurs intérêts à cœur et que vous croyez en leurs capacités.
  • Efficacité : le degré de collaboration de votre équipe n'est pas nécessairement lié au temps passé ensemble. Ce qui compte, c'est la gestion de ce temps. Des réunions ou des rapports courts et précis aident vos collègues à accomplir leurs tâches dans les temps.
  • Responsabilité : établissez un point avec votre équipe et veillez à ce que chaque membre se sente responsable de son travail. Si l'un d'eux ne respecte pas les délais ou ne fournit pas la qualité de travail attendue, essayez d'identifier le problème et aidez-le à atteindre ses objectifs à l'avenir.
  • Positivité : il arrive que les projets d'équipe ne se déroulent pas toujours bien. Celles qui surmontent les échecs et démarrent de nouveaux projets avec une attitude positive ont les meilleures chances de réussite à long terme.

Différents modes de collaboration

  • Partage/ stockage de fichiers  - L'un des principaux obstacles à la collaboration entre équipes reste la recherche perpétuelle de documents ou l'attente d'une réponse par e-mail pour accéder à un fichier. Les outils de partage de fichiers centralisés permettent à votre équipe de disposer d'une base de connaissances partagée et d'accéder aux fichiers qui y sont stockés en quelques clics.
  • Communication - Comment votre équipe communique-t-elle à l’heure actuelle ?  Par e-mail, chat, appels (audio/vidéo) ou directement en face à face ? Pour bien travailler en équipe, chacun doit pouvoir communiquer rapidement pour accomplir des tâches simples ou même simplement pour passer un bon moment en compagnie de l'autre. Pour être efficaces, les membres de l'équipe doivent être en contact régulier (sans nécessairement se parler constamment), surtout en cas de télétravail. Le fait d'avoir des réunions ou de se voir de temps en temps constitue une bonne base de communication.
La collaboration requérant différents modes donc différents outils vous amènerait à démultiplier vos applications : Zoom, Teams, Gmail, Outlook, etc. Or avec une seule plateforme Zoho One, votre équipe peut communiquer et collaborer via ces différents modes, que ce soit par chat, par e-mail, par appels audio/vidéo ou même par un réseau social interne, et faire du travail quotidien un exercice convivial.
 
Dans les prochains articles, nous verrons comment Zoho One vous permet d'optimiser la communication et la collaboration par différents moyens, à travers une seule et même plateforme.
 
N'hésitez pas à nous faire part de vos suggestions dans la partie commentaires ci-dessous.
 
L'équipe Zoho France

    Access your files securely from anywhere









                          Zoho Developer Community




                                                • Desk Community Learning Series


                                                • Digest


                                                • Functions


                                                • Meetups


                                                • Kbase


                                                • Resources


                                                • Glossary


                                                • Desk Marketplace


                                                • MVP Corner


                                                • Word of the Day


                                                • Ask the Experts



                                                          • Sticky Posts

                                                          • Collaboration sans faille avec Zoho One

                                                            Bonjour à tous, Dans cet article nous allons voir comment Zoho One permet une collaboration à différents niveaux .       La façon dont nous travaillons évolue. À mesure que les entreprises se mondialisent, la plupart des activités sont menées en équipe.


                                                          Manage your brands on social media



                                                                Zoho TeamInbox Resources



                                                                    Zoho CRM Plus Resources

                                                                      Zoho Books Resources


                                                                        Zoho Subscriptions Resources

                                                                          Zoho Projects Resources


                                                                            Zoho Sprints Resources


                                                                              Qntrl Resources


                                                                                Zoho Creator Resources



                                                                                    Zoho CRM Resources

                                                                                    • CRM Community Learning Series

                                                                                      CRM Community Learning Series


                                                                                    • Kaizen

                                                                                      Kaizen

                                                                                    • Functions

                                                                                      Functions

                                                                                    • Meetups

                                                                                      Meetups

                                                                                    • Kbase

                                                                                      Kbase

                                                                                    • Resources

                                                                                      Resources

                                                                                    • Digest

                                                                                      Digest

                                                                                    • CRM Marketplace

                                                                                      CRM Marketplace

                                                                                    • MVP Corner

                                                                                      MVP Corner







                                                                                        Design. Discuss. Deliver.

                                                                                        Create visually engaging stories with Zoho Show.

                                                                                        Get Started Now


                                                                                          Zoho Show Resources

                                                                                            Zoho Writer

                                                                                            Get Started. Write Away!

                                                                                            Writer is a powerful online word processor, designed for collaborative work.

                                                                                              Zoho CRM コンテンツ






                                                                                                Nederlandse Hulpbronnen


                                                                                                    ご検討中の方







                                                                                                            • Recent Topics

                                                                                                            • Where can I get Equation Editor por Zoho Writer?

                                                                                                              I need to use Math Formulas in my document. Thank you.
                                                                                                            • Filtering repport for portal users

                                                                                                              Salut, I have a weird problem that I just cannot figure out : When I enter information as administrator on behalf of a "supplier" portal user (in his "inventory" in a shared inventory system), I can see it, "customer" portal users can see it, but the
                                                                                                            • Zoho Inventory. Preventing Negative Stock in Sales Orders – Best Practices?

                                                                                                              Dear Zoho Inventory Community, We’re a small business using Zoho Inventory with a team of sales managers. Unfortunately, some employees occasionally overlook stock levels during order processing, leading to negative inventory issues. Is there a way to
                                                                                                            • BUTTONS SHOWN AS AN ICON ON A REPORT

                                                                                                              Hi Is there any way to create an action button but show it as an icon on a report please? As per the attached example? So if the user clicks the icon, it triggers an action?
                                                                                                            • Dropshipping Address - Does Not Show on Invoice Correctly

                                                                                                              When a dropshipping address is used for a customer, the correct ship-to address does not seem to show on the Invoice. It shows correctly on the Sales Order, Shipment Order, and Package, just not the Invoice. This is a problem, because the company being
                                                                                                            • RFQ MODEL

                                                                                                              A Request for quotation model is used for Purchase Inquiries to multiple vendors. The Item is Created and then selected to send it to various vendors , once the Prices are received , a comparative chart is made for the user. this will help Zoho books
                                                                                                            • Product Updates in Zoho Workplace applications | August 2025

                                                                                                              Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications this August. Zoho Mail Delegate Email Alias Now you can let other users send emails on your behalf—not just from your primary
                                                                                                            • Want to use Zoho Books in Switzerland. CHF support planned?

                                                                                                              Hi, We're a Swiss company using other Zoho suite software and I discovered Zoho Books and other accounting SaaS when looking for an accounting tool. Do you intend to cover Switzerland and CHF based accounting anytime soon? Roy
                                                                                                            • Celebrating Connections with Zoho Desk

                                                                                                              September 27 is a special day marking two great occasions: World Tourism Day and Google’s birthday. What do these two events have in common (besides the date)? It's something that Zoho Desk celebrates, too: making connections. The connect through tourism
                                                                                                            • Adding Overlays to Live Stream

                                                                                                              Hello folks, The company I work for will host an online event through Zoho Webinar. I want to add an overlay (an image) at the bottom of the screen with all the sponsors' logos. Is it possible to add an image as an overlay during the live stream? If so,
                                                                                                            • Email Sending Failed - SMTP Error: data not accepted. - WHMCS Not sending emails due to this error

                                                                                                              I have been trying to figure out a fix for about a week now and I haven't found one on my own so I am going to ask for help on here.  After checking all the settings and even resetting my password for the email used for WHMCS it still says: Email Sending Failed - SMTP Error: data not accepted.  I have no clue how to fix it at this point. Any insight would be lovely. 
                                                                                                            • Zoho Flow - Update record in Trackvia

                                                                                                              Hello, I have a Flow that executes correctly but I only want it to execute once when a particular field on a record is updated in TrackVia. I have the trigger filters setup correctly and I want to add an "update record" action at the end of the flow to
                                                                                                            • Add Comprehensive Accessibility Features to Zoho Desk Help Center for End Users

                                                                                                              Hello Zoho Desk Team, We hope you're doing well. We’d like to submit a feature request to enhance the client-facing Help Center in Zoho Desk with comprehensive accessibility features, similar to those already available on the agent interface. 🎯 Current
                                                                                                            • Zoho CRM mobile: Support for rich text in multi-line fields, Image upload field, and more

                                                                                                              Hello everyone, We've made a few enhancements to the Zoho CRM mobile app to improve your experience. Here's what's new: Rich text support for multi-line fields (iOS) Image upload field support (iOS and Android) Tool tip markdown (iOS) Rich text support
                                                                                                            • Rename Record Summary PDF in SendMail task

                                                                                                              So I've been tasked with renaming a record summary PDF to be sent as part of a sendmail task. Normally I would offer the manual solution, a user exports the PDF and uploads it to a file upload field, however this is not acceptable to the client in this
                                                                                                            • in zoho creator Sales Returns form has sub form Line Items return quantity when i upate the or enter any values in the sub form that want to reflect in the Sales Order form item deail sub form field Q

                                                                                                              in zoho creator Sales Returns form has sub form Line Items return quantity when i upate the or enter any values in the sub form that want to reflect in the Sales Order form item deail sub form field Quantity Returned\ pls check the recording fetch_salesorder
                                                                                                            • Estimates with options and sub-totals

                                                                                                              Hi It seems it would be great to be able to show multiple options in an estimate. For instance I have a core product to which I can add options, and maybe sub-options... It would be great to have subtotals and isolate the core from the not compulsory items. Thanks
                                                                                                            • Optional Items Estimate

                                                                                                              How do you handle optional items within an estimate? In our case we have only options to choose with. (Like your software pricing, ...standard, professional, enterprise) How can we disable the total price? Working with Qty = 0 is unprofessional....
                                                                                                            • Important Update : Zendesk Sell announced End of Life

                                                                                                              Hello Zendesk users, Zendesk has officially announced that Zendesk Sell will reach its End of Life (EOL) on August 31, 2027 (Learn more). In line with this deprecation, Zoho Analytics will retire its native Zendesk Sell connector effective October 1,
                                                                                                            • Zoho Sheets

                                                                                                              Hi, I am trying to transition into Zoho sheets, I have attached the issues encountered. Server issues, file trying to upload for more than 30 mins, even once uploaded my data aren't loaded. Simple calculations are not working I have attached the sample.
                                                                                                            • Zoho CRM + Zoho FSM : alignez vos équipes commerciales et techniques

                                                                                                              La vente est finalisée, mais le parcours client ne fait que commencer ! Dans les entreprises orientées service, conclure une vente représente seulement la première étape. Ce qui suit — installation, réparation ou maintenance régulière — influence grandement
                                                                                                            • Top Bar Shifting issue still not fixed yet

                                                                                                              I mentioned in a previous ticket that on Android, the top bar shifts up when you view collections or when you're in the settings. That issue still hasn't been fixed yet. I don't wanna have to reinstall the app as I've noticed for some reason, reinstalling
                                                                                                            • Power of Automation:: Automate the process of updating project status based on a specific task status.

                                                                                                              Hello Everyone, Today, I am pleased to showcase the capabilities of a custom function that is available in our Gallery. To explore the custom functions within the Gallery, please follow the steps below. Click Setup in the top right corner > Developer
                                                                                                            • Billing Management: #3 Billing Unbilled Charges Periodically

                                                                                                              We had a smooth sail into Prorated Billing, a practice that ensures fairness when customers join, upgrade, or downgrade a service at any point during the billing cycle. But what happens when a customer requests additional limits or features during the
                                                                                                            • No bank feeds from First National Bank South Africa since 12 September

                                                                                                              I do not know how Zoho Books expects its customers to run a business like this. I have contacted Zoho books numerous times about this and the say it is solved - on email NO ONE ANSWERS THE SOUTH AFRICAN HELP LINE Come on Zoho Books, you cannot expect
                                                                                                            • Citation Problem

                                                                                                              I had an previous ticket (#116148702) on this subject. The basic problem is this; the "Fetch Details" feature works fine on the first attempt but fails on every subsequent attempt, Back in July after having submitted information electronically and was
                                                                                                            • Failing to generate Access and Refresh Token

                                                                                                              Hello.  I have two problems: First one when generating Access and Refresh Token I get this response:  As per the guide here : https://www.zoho.com/books/api/v3/#oauth (using server based application) I'm following all the steps. I have managed to get
                                                                                                            • Auto-Forward All Incoming Mail

                                                                                                              I have setup the Zoho Business Mail to host my own domain's mail.  Is it possible to have all incoming email auto-forwarded to another email account?  What I would like to do is have all incoming emails forwarded to my Yahoo or Hotmail accounts until I can complete the migration to Zoho.  I can't seem to locate this setting anywhere.  I don't care whether the mail is kept on the Zoho server or not at this time.
                                                                                                            • Zeptomail 136.143.188.150 blocked by SpamCop

                                                                                                              Hi - it looks like this IP is being blocked, resulting in hard bounces unfortunately :( "Reason: uncategorized-bounceMessage: 5.7.1 Service unavailable; Client host [136.143.188.150] blocked using bl.spamcop.net; Blocked - see https://www.spamcop.net/bl.shtml?136.143.188.150
                                                                                                            • Apply transaction rules to multiple banks

                                                                                                              Is there any way to make transaction rules for one bank apply to other banks? It seems cumbersome to have to re-enter the same date for every account.
                                                                                                            • How to bulk update records with Data Enrichment by Zia

                                                                                                              Hi, I want to bulk update my records with Data Enrichment by Zia. How can I do this?
                                                                                                            • How do I split a large CSV file into smaller parts for import into Zoho?

                                                                                                              Hi everyone, I’m trying to upload a CSV file into Zoho, but the file is very large (millions of rows), and Zoho keeps giving me errors or takes forever to process. I think the file size is too big for a single import. Manually breaking the CSV into smaller
                                                                                                            • Client Script Payload Size Bug

                                                                                                              var createParams = { "data": [{ "Name": "PS for PR 4050082000024714556", "Price_Request": { "id": "4050082000024714556" }, "Account": { "id": "4050082000021345001" }, "Deal": { "id": "4050082000023972001" }, "Owner": { "id": "4050082000007223004" }, "Approval_Status":
                                                                                                            • lead convert between modules

                                                                                                              Hello, The workflow we set up to automatically transfer leads registered via Zapier into the Patients module to the Leads module started to malfunction unexpectedly on September 25, 2025, at 11:00 AM. Under normal circumstances, all fields filled in the
                                                                                                            • Flow Task Limits - How to Monitor, Understand Consumption?

                                                                                                              So, I got an email last night saying that I've exhausted 70% of my tasks for this month, and encouraging me to buy more tasks. I started to dig into this, and I cannot for the life of me figure out where to find any useful information for understanding,
                                                                                                            • Cross References Do Not Update Correctly

                                                                                                              I am using cross references to reference Figures and current am just using the label and number, i.e. Figure #. As seen here: When I need to update the field, I use the update field button. But it will change the cross reference to no longer only including
                                                                                                            • Manage control over Microsoft Office 365 integrations with profile-based sync permissions

                                                                                                              Greetings all, Previously, all users in Zoho CRM had access to enable Microsoft integrations (Calendar, Contacts, and Tasks) in their accounts, regardless of their profile type. Users with administrator profiles can now manage profile-based permissions
                                                                                                            • How to Track and Manage Schedule Changes in Zoho Projects

                                                                                                              Keeping projects on track requires meticulous planning. However, unforeseen circumstances can cause changes to schedules, leading to delays. It becomes important to capture the reason for such changes to avoid them in the future. Zoho Projects acknowledges
                                                                                                            • Is there a notification API when a new note is addeding

                                                                                                              Trying to push to Cliq, or email notification when there's a new note added in module. How to implement this?
                                                                                                            • Collaborate Feature doesn't work

                                                                                                              Hello Team. It seems that the collaborate section is broken? I can post something but it all appears in "Discussions". In there is no way how I would mark something as Draft, Approval, post or any of the other filter categories? Also if I draft a post
                                                                                                            • Next Page