Zoho Desk Community Digest - Q3 2018
Other Product Enhancements:
Set an expiration date for articles
Set a specific date and time when your article should expire, and the article expires at that time. This way you can remove those articles which have lost its relevance from the Help Center.
Comments Sync in Bug Tracker
Comments are now synced between Zoho Desk and Zoho BugTracker. When the engineering team comments on a bug, the corresponding ticket in Zoho Desk is updated and vice versa. You can also receive status updates as comments – across both the applications.
RTL Language Support
With this release now agents can see Zoho Desk in Hebrew and Arabic displayed in the RTL Layout.
New Reply Editor
It is now possible to copy images right into the editor.
Rich Text Editor in Comments
You can add content and then add rich formatting, including numbered or bulleted lists; treatments such as bold, underline, and italic text; font and background colors; and inserting links and tables.
Reports and Dashboard
A Ticket Status Dashboard where the user can see the number of active tickets in each status and Average Handle Time for each status.
Multi Department Product Mapping
Now you have the ability to map a Product to multiple departments
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Zoho Desk Virtual Meetup: US Central, October 5 - 7, 2021
After the interactive Virtual Meetups in the other regions, we are starting with the US Central and Midwest regions from October 5 to October 7, 2021. The dates for other regions will be announced soon. At this event, we will explore the topics whichRegister for Zoho Desk Beta Community
With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our featuresAsk the Experts 10: A 5-hour online Q&A on Zoho Desk Best Practices
Welcome to Zoho Desk's Ask the Experts session! This is a monthly discussion on our forums; wherein a panel of experts will take on questions specific to topics related to Zoho Desk. The panel will be available for a 5-hour period and will answer any questions posted here. Let's begin the year learning some best practices from our experts. In this month's ATE we are opening the floor to questions on how to use Zoho Desk the best way. If you have a business use case but not sure if Workflow isShare your Zoho Desk story with us!
Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge.Ask the Experts 7: A 5-hour online Q&A on Telephony and Call Module
Welcome to Ask the Experts session! This is a monthly discussion in forums; each session, a panel of experts will take questions on specific topics related to Zoho Desk. The panel will be available for a 5-hour period and answer any questions posted here. In this month's Ask the Experts, we will take questions on everything related to Telephony and the Call Module in Zoho Desk. We will discuss the following aspects: Integration with different Telephony vendors Routing calls to agents Converting
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