Extension pointers for integrating Zoho CRM with Zoho products #5: Manage your Zoho CRM project deals with agile methods by integrating Zoho Sprints
Sprints play a critical role in agile methodology as they involve breaking work down into smaller, deliverable, and implementable pieces to ensure smooth, frequent, and timely delivery.
Zoho Sprints follows the agile project management process. The diagram below depicts an overview of the general hierarchy used in Zoho Sprints.
As a business user, you can create multiple teams if you run multiple firms. Depending on your firm's work, you can create subdivisions within each team as Projects, and within each project, you can further break work down into smaller items known as work items. These work items can be of various types, such as a story, a bug, or a task. Each work item can be assigned a priority of None, Low, Medium, or High, based on its urgency and importance. You can create work items and store them in your project backlog space, and the team can later move the top priority work items from the backlog to your sprint space based on business delivery needs.
With multiple phases involved in the agile life cycle management process, analysis is a significant part where the requirement is analyzed in order to proceed to the next implementation phase. For the demo example, let's look at how we can push a backlog item into Zoho Sprints in order to analyze the deal work and move it as a sprint work item when it's ready for implementation.
Creating a connector for Zoho Sprints and adding connector APIs:
Create a new connector in your extension for Zoho Sprints using the Connectors feature under Utilities in the left panel of the Zoho Developer console.
Note: Zoho Sprints follows OAuth 2.0 protocols for authentication. You can see how to register Zoho products and retrieve your client credentials here.
The connector details for our example are:
Request Token URL | |
Access Token URL | |
Refresh Token URL | |
Scopes | ZohoSprints.teams.READ,ZohoSprints.projects.READ,ZohoSprints.sprints.READ,ZohoSprints.items.READ,ZohoSprints.items.CREATE&access_type=offline |
Add the necessary connector APIs for your functionality. Please refer to the Zoho Sprints API guide for details.
The Zoho Sprints REST APIs we added for our example are:
Connector API Name | Method type | URL |
Get Teams | GET | |
Get Projects | GET | |
Get Project Backlog | GET | |
Get item types | GET | |
Get Project priority types | GET | |
Create item | POST |
Note: You can refer to this post to see the detailed steps involved in creating a connector, adding the connector APIs, and associating it with the extension.
Obtaining the IDs required to invoke the CREATE ITEM API through a settings widget
In our example, a backlog item is created in Zoho Sprints inside a particular team's project backlog space. For the item to be created in the right location, it is necessary to pass the
required parameters (team ID, project ID, backlog ID, deal name, item type ID, project priority ID) to the respective API.
Here the "deal name" parameter is obtained by getting the record details of that particular deal using the getRecordById API.
Since the other required parameters are user specific, these values can be obtained from the user during extension installation and stored in CRM variables to be easily retrieved when required. Thus the variables are created as CRM variables with the Variable Status as Hidden in the extension. Their values are obtained as follows:
➤ Creating a settings widget: We have created a settings widget in our extension in order to retrieve the user-specific IDs and to set the values to the CRM variables.
Settings widget js code snippet - Please find the attachment for the js code snippet
Creating a workflow in the Deals module and associating a custom function to it:
Consider the following scenario: When a deal is moved to the Needs Analysis phase, a workflow is triggered that pushes the deal-related data as a backlog item into a specific team's project backlog space in Zoho Sprints. To accomplish this, let's create a workflow rule called Create work item using the Workflow feature under the Automate section of the Zoho Developer console, and then associate a custom function called Createitem to perform the desired action.
Createitem - custom function code
/*Fetching the description of the deal to be passed as the backlog item name while invoking the CREATE ITEM connector API */ response = zoho.crm.getRecordById("Deals",deal.get("Deals.ID").toLong()); Name = response.get("Deal_Name"); Name = zoho.encryption.urlEncode(Name); Description = response.get("Description"); Description = zoho.encryption.urlEncode(Description); dynamic_map = Map(); //Fetching the parameters required for the invoking the CREATE ITEM connector API teamid = zoho.crm.getOrgVariable("testing70__Team"); projectid = zoho.crm.getOrgVariable("testing70__Project"); backlogid = zoho.crm.getOrgVariable("testing70__Backlog_Id"); itemtype = zoho.crm.getOrgVariable("testing70__Item_type"); priorityid = zoho.crm.getOrgVariable("testing70__Priority_Id"); //Mapping the parameters dynamic_map.put("teamid",teamid); dynamic_map.put("projectid",projectid); dynamic_map.put("backlogid",backlogid); dynamic_map.put("dealdesc",Description); dynamic_map.put("dealname",Name); dynamic_map.put("itemtype",itemtype); dynamic_map.put("priorityid",priorityid); /*Invoking the CREATE ITEM connector API to create a backlog item inside the respective team's project's backlog*/ resp = zoho.crm.invokeConnector("xxx.zohosprints.createitem",dynamic_map); info resp; |
Now that the functionality is defined, the extension is published and installed in the Zoho CRM account using the private installation URL.
Once the extension is installed in CRM, the user can select their user-specific details through the settings widget and click the Update Values button to update those values to the CRM variables.
Now, the workflow will be automatically triggered when a deal stage is moved to the "Needs Analysis" phase.
A backlog item is created in the respective team's project backlog space inside Zoho Sprints as per the user specific values provided.
In this example, we have integrated Zoho CRM with Zoho Sprints to achieve an integrated functionality between two products. In a similar way, you can integrate Zoho CRM with other Zoho products to enable smooth functioning and efficient workflows.
We hope this guide to integrating your Zoho CRM account with Zoho Sprints was helpful. Keep following this space for more extension pointers.
The code snippets used in this forum post are available in the github link.
SEE ALSO
Access your files securely from anywhere
Centralize Knowledge. Transform Learning.
All-in-one knowledge management and training platform for your employees and customers.
New to Zoho Recruit?
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Nanditha Somasundaram Somasundaram
Sticky Posts
Kaizen #198: Using Client Script for Custom Validation in Blueprint
Nearing 200th Kaizen Post – 1 More to the Big Two-Oh-Oh! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.Kaizen #226: Using ZRC in Client Script
Hello everyone! Welcome to another week of Kaizen. In today's post, lets see what is ZRC (Zoho Request Client) and how we can use ZRC methods in Client Script to get inputs from a Salesperson and update the Lead status with a single button click. In thisKaizen #222 - Client Script Support for Notes Related List
Hello everyone! Welcome to another week of Kaizen. The final Kaizen post of the year 2025 is here! With the new Client Script support for the Notes Related List, you can validate, enrich, and manage notes across modules. In this post, we’ll explore howKaizen #217 - Actions APIs : Tasks
Welcome to another week of Kaizen! In last week's post we discussed Email Notifications APIs which act as the link between your Workflow automations and you. We have discussed how Zylker Cloud Services uses Email Notifications API in their custom dashboard.Kaizen #216 - Actions APIs : Email Notifications
Welcome to another week of Kaizen! For the last three weeks, we have been discussing Zylker's workflows. We successfully updated a dormant workflow, built a new one from the ground up and more. But our work is not finished—these automated processes are
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
Nederlandse Hulpbronnen
ご検討中の方
Recent Topics
How do i setup default values for few fields
We have few fields in CRM like rate of return, type etc - they can be picklist and standard inut fields. picklist we have choice to set default value. but how do we default some value in input type of fields?We know the company but not the contact
We are fairly new to Zoho, part of our marketing stack is we use products like lead feeder to identify which companies are visiting our site. We are able to match this data to salesiq but cannot find a way to add a company name to the salesiq visitorCustomize Calendar view in Teamspaces Settings
Right now every customization that happens inside of the calendar view inside of CRM is only visible for the specific user. We want to be able to set up calendar views as an admin for specific roles. I would suggest to do that inside of the settings ofHow to filter subform report based upon main form report in dashboard
Hi Team, I am creating a dashboard in Zoho Analytics. I want to have a main form report and below I want to show subform report of main form. If I filter the main form with date then I want to show subform records based upon main form. how can I achieveusing the Client script I want to Hide Show the Fields
if Related to service means some of the field like service no want to shoe and hide Amc no , purchase no how i achive this let issu = ZDK.Page.getField('Issue_Related_To').getValue(); if (issu == 'Service') { var field_obj = ZDK.Page.getField('Warranty_Cases');Ask the Expert – Zoho One Admin Track : une session dédiée aux administrateurs Zoho One
Vous administrez Zoho One et vous vous posez des questions sur la configuration, la gestion des utilisateurs, la sécurité ou encore l’optimisation de votre back-office ? Bonne nouvelle : une session Ask the Expert – Zoho One Admin Track arrive bientôt,Write-Off multiple invoices and tax calculation
Good evening, I have many invoices which are long overdue and I do not expect them to be paid. I believe I should write them off. I did some tests and I have some questions: - I cannot find a way to write off several invoices together. How can I do that,Kaizen #210 - Answering your Questions | Event Management System using ZDK CLI
Hello Everyone, Welcome back to yet another post in the Kaizen Series! As you already may know, for the Kaizen #200 milestone, we asked for your feedback and many of you suggested topics for us to discuss. We have been writing on these topics over thevendors / customers with 2 different address and gst no
Why can't we have option for more than one address and depending on the state option for more than 1 GST no. ? We have customers / vendors PAN india with different addresses and GST no. for different states.Recurring Automated Reminders
Hi, The reminders feature in Zoho Books is a really helpful feature to automate reminders for invoices. However, currently we can set reminders based on number of days before/after the invoice date. It would be really helpful if a recurring reminder featureFail to send Email by deluge
Hi， today I gonna update some email include details in deluge, while this msg pops up and restrict me to save but my rules has run for one year. can you tell me how to use one of our admin account or super admin account to send the email? I tried to updateTransitions do not update fields until the record moves to next stage
We have a blueprint where a couple of stages have multiple transitions. If only some of the transitions are completed, but not all, Zoho does not update any of the fields impacted by the completed transitions. Is there any way Zoho can udate the fieldsZoho CRM - Kiosk Studio : Use action responses across your kiosks with sequential actions
Hello Everyone, Imagine building a kiosk that gives you full control over how actions are executed in later screens in that same kiosk. What if you could use data from a previous action later in that kiosk—with no interruptions or data gaps? This is exactlyAbility to CC on a mass email
Ability to CC someone on a mass email.Get Cliq Meetings in my O365 calendar
Hi, we are currently evaluating to replace the Teams Messaging and Meetings with Cliq. We currently still have all our email and calendars in O365. What i want to achieve is, to create a (ZOHO) meeting from Cliq and have this meeting added to my Outlook/O365Custom Button to convert a Deal to a Custom Module?
Hello Community I am in process of building out a custom CRM for my team and part of this is looking at building out a Custom Button or function of some sort where when a Deal is marked Closed Won the system will allow for a "Convert to Job" option toPower up your Kiosk Studio with Real-Time Data Capture, Client Scripts & More!
Hello Everyone, We’re thrilled to announce a powerful set of enhancements to Kiosk Studio in Zoho CRM. These new updates give you more flexibility, faster record handling, and real-time data capture, making your Kiosk flows smarter and more efficientChange eMail Template for Event-Invitations
Hello ZOHO-CRM Team How I can change the eMail Template for Event-Invitations? I work with the German Version of the Free Version. I know how I can modify eMail alerts or Signature Templates, but where I can other eMails modify you send out? Thank youWorkdrive Oauth2 Token Isn't Refreshing
I have set up oauth for a bunch of zoho apis and have never had a problem with oauth. With workdrive i am using the exact same template i usually use for the other zoho apps and it is not working. All requests will work for the first hour then stops soMigrate Your Notes from OneNote to Zoho Notebook Today
Greetings Notebook Users, We’re excited to introduce a powerful new feature that lets you migrate your notes from Microsoft OneNote to Zoho Notebook—making your transition faster and more seamless than ever. ✨ What’s New One-click migration: Easily importHow can I import OLM to Yandex Mail easily?
For migrating Mac Outlook OLM data to Yandex Mail efficiently, the Aryson OLM Converter is a reliable professional tool that ensures complete data integrity throughout the process. Unlike manual methods, which can risk inconsistent formatting or missingIntroducing Radio Buttons and Numeric Range Sliders in Zoho CRM
Release update: Currently out for CN, JP, AU and CA DCs (Free and standard editions). For other DCs, this will be released by mid-March. Hello everyone, We are pleased to share with you that Zoho CRM's Layout Editor now includes two new field formats—Is it possible to setup bin locations WITHOUT mandating batch tracking?
Hi fellow zoho users, I'm wondering if anyone else has a similar issue to me? I only have some products batch tracked (items with shelf life expiry dates) but I am trying to setup bin locations for my entire inventory so we can do stock counting easier.Implementing Inventory Process
I am just starting to create an inventory system through Zoho for a nonprofit. We receive in-kind donations of items for kids, and utilize them in 2 or 3 different programs. Then families come in and take the items. I'm thinking of this structure: OurBest way to start zoho inventory with bulk openning stock
We are already using zoho book since long time for cars trading company. Now to streamline more, would like to import the excel data of closing stock of inventory to zoho inventory and to start on. Since we need to track each VIN (unique vehicle id number)Service Reports.
Hello Team, I have a requirement to create multiple service reports for a single AP. That means, in one AP I have 5 service line items, and all line items are linked to assets. Once I complete the AP, I want to generate 5 individual service reports, oneBlueprint enhancements - Parallel and multiple transitions, and more
Last modified on Sep 4, 2023: All Zoho CRM users can now access these enhancements. Initially, these features were available only on an early access basis and by request. However, as of August 2, 2023, they have been made available to all users in allItem Bulk Edit - Allow for Reorder Level
We're implementing a process for using the Reorder Level field for Items, and I have to go through and add this value to a huge chunk of our Items. It's driving me bonkers that I have to do this individually through the UI rather than bulk updating. ItZoho CRM || Unable to Bulk Assignment of Territories for Contacts
Dear Zoho CRM Support Team, I hope this email finds you well. We recently performed a bulk upload of Contacts into Zoho CRM using the official sample Excel template downloaded from the CRM. The upload itself was completed successfully; however, we encounteredWhat's New in Zoho Inventory | August – October 2025
Hello customers, The last quarter has been incredibly productive! We've released a powerful slate of new features and enhancements in Zoho Inventory designed to give you better control, greater efficiency, and expanded functionality across your inventoryDisable Zoho Inventory Tracking / Delink Zoho Books & Inventory
We have integrated zoho inventory with zoho books? Now after a long time, we want to disable inventory tracking and delink these 2 modules. Zoho says we cant do it. Anybody else going thru the same ? Any possibility at all? Why does zoho not allow toTracking Non-Inventory Items
We have several business locations and currently use zoho inventory to track retail items (sales and purchase orders). We were hoping to use zoho inventory to track our non-inventory items as well (toilet paper, paper towels, etc). I understand that wePrice Managment
I have been in discussions with Zoho for some time and not getting what I need. Maybe someone can help explain the logic behind this for me as I fail to understand. When creating an item, you input a sales rate and purchase rate. These rates are justSet Warehouse based on Vendor
Greetings. I would like to set automaticaly the Warehouse based on the Vendor. Context: I am working on an adaptation of a Purchase Order to be used as a Quotation. I have defined that when a user has to raise a quote the Vendor will be "PROCUREMENT" I would like to set the Warehouse to a predefined value when "PROCUREMENT" is set as Vendor. I have tried to do with the Automation feature using the Field Update option, but Warehouse does not is listed as a field. Can you help? Thanks in advance.Auto tagging
Some of the articles I enter into Notebook get there when I enter them in Raindrop.io and IFTTT copies the articles in Notebook. When this happens the notes are tagged but instead of useful one word tags with topic the tag pertains to the specific articleHow do I save audio files to my PC that I record into Zoho Notebook from my phone?
I was thinking of using Zoho Notebook as a way to store composition ideas, as well as for other things if it can handle this. For this to be useful for me though, I need to be able to have an easy way to download those audio files to my PC, either individuallySearch mails in shared mailbox
Hi everyone, is there a way to search mails in shared mailbox's? Search in streams or mail doesn't return anything from mails in shared mailboxes. Thanks! RafalKaizen #186 : Client Script Support for Subforms
Hello everyone! Welcome back to another exciting Kaizen post on Client Script! In this edition, we’re taking a closer look at Client Script Support for Subforms with the help of the following scenario. " Zylker, a manufacturing company, uses the "Orders"Writing SQL Queries - After Comma Auto Suggesting Column
When writing SQL Queries, does anyone else get super annoyed that after you type a comma and try to return to a new line it is automatically suggest a new column, so hitting return just inputs this suggested column instead of going to a new line? AnyoneSync your Products Module for better context.
In customer support, context is everything. The integration between Zoho Desk and Zoho CRM helps your sales and support teams function as one, delivering better customer experiences. With the latest update to this integration, you can now sync the Product module in your Zoho CRM with your Zoho Desk portal. This feature enables products from Zoho CRM to reflect in the "product" field in Zoho Desk. This can save your support team valuable time and effort. Some things to note when syncing the two:Next Page