Focus Group Webinar - Instant Messaging channel integrations for Zoho Desk

Hey everyone!

This month, Zoho Desk released its all-new integrations with instant messaging channels. Instant Messaging channels are integral means of communication with customers that help deliver personalised customer experiences with real-time responses. IM channel integrations for Zoho Desk help manage your customer queries instantly and converts conversations into tickets to handle them efficiently, building long-term relationships.

To discuss how to setup these integrations, explore all their offerings, and also learn to leverage each of them best for your businesses, we're having a Focus Group webinar next week. We're having this webinar in two different time slots to cover as many time zones as possible - register for the time slot that works best for you.

Time and date: 27th October | Slot 1 - 9AM IST, 11:30 AM AWST, | Slot 2 - 10 PM IST, 9:30 AM PDT, 12:30 PM EDT

Register now

The Instant Messaging channel integrations now supports the following applications:

WhatsApp - Instantly engage with customers leveraging automated pre-written messages and convert them to tickets promptly

WeChat - Send real-time responses using various media formats such as videos, images, and files to your customers right from Zoho Desk

LINE - Direct chats to the respective support team without manual intervenes

Twilio - Handle voice calls efficiently and track the conversations within the limits of Zoho Desk

Telegram - Setup telegram bots for instant support, acting as an interface for the workflows and messages you send via Zoho Desk

For more information on integrating the IM module with the chat channels, please refer to the help doc. Do try out the feature and let us know what you think. Share your views as comments to this post.

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