Scenarios:

• The support team in every organization receives a substantial amount of emails on a daily basis. There are chances that a high priority email might slip through. So, to overcome this you can create a filter and funnel the high priority email to your team's support channel in Cliq or have a dedicated support bot that will bring in your highly important email.
  
• Similarly, you can keep a track of all the payments made by your customers and also track down specific emails from your partners and vendors directly from Cliq chat.
  

• Go to the filters card and click on create a new filter.
• Give your filter a name - (this is the name the filter will be identifed with).
  
• Condition Type - Specifies the combination of various conditions that needs to be checked for (OR, AND and All Incoming emails)
  
• Conditions - The parameters that needs to be satisfied by the emails
  
• Actions- Actions that will be performed on the emails that match the conditions
  

1. In the actions, select Custom function(creator) from the drop down.
   
   
   
   
2. Select Function to view the deluge script editor pop up.
   
3. Go to the DRE Connectors tab and in My Connections, click on the Create Connection button.
   
4. Select the Zoho OAuth service and enter your preferred connection and connection link name.
   
5. For scopes, select the checkboxes for ZohoCliq.Webhooks.CREATE and ZohoMail.messages.READ .
   
6. Now go back to the custom functions tab and paste the following code in the scipt editor :
   
   

1. messageDetails = zoho.mail.getMessage(mail_messageId,"CONNECTION LINK NAME");
2. mailContent = messageDetails.get("CONTENT").replaceAll("<br />","\n").replaceAll("<.*?>","").trim();

3. if(mailContent.trim().length() == 0)

4. {

5. mailContent = "-";

6. }

7. mailSubject = messageDetails.get("SUBJECT");

8. if(mailSubject.isNull())

9. {

10. mailSubject = "-";

11. }

12. fromAddress = messageDetails.get("FROM");

13. senderName = messageDetails.get("SENDER");

14. messageContent = {"text":"### " + mailSubject + "\n\n*Details*\nFrom: " + senderName + "\nEmail: " + fromAddress + "\nContent: " + mailContent,"card":{"theme":"7"},"bot":{"name":"Mail Notifier"}};
    

15. zoho.cliq.postToChannel("CHANNEL UNIQUE NAME",messageContent,"CONNECTION LINK NAME");

(NOTE : Replace "CONNECTION LINK NAME" with the name of the connection link that you have created, and "CHANNEL UNIQUE NAME" with the unique name of the channel in which you want the mail posted as a chat).

3. Give your custom function a name and click on the Save button to save it.

You can also check if the function works by selecting the Test Run button to execute the code. You will be prompted to enter a message ID for the check which can be retrieved from the URL. Open any mail you want to test it on and copy the last digits in the URL, paste it in the message ID text box and proceed.

 Sample Response 

Retrieving a channel's unique name :

1. Hover over to the channel in the left hand side panel and select more info.

2. Click on the connectors tab 

3. The API Endpoint URL contains the channel's unique name in block letters.