Introduced "Delete configuration" option in Zoho mail Add-on Settings

Dear Customers,

We're excited to announce a minor enhancement to the Zoho Mail add-on settings page. We're pleased to introduce the "Delete configuration" option for admin users within this screen. This option is specifically available for users with accounts under the latest email configuration.

Previously, in the context of deleted users, the system lacked a specific configuration option for administrators. As a result, deleted user email IDs remained inaccessible for reuse by other users within the organization, regardless of the mail service provider.

With the recent update, administrators are equipped with a "Delete configuration" option tailored for deleted users.

For example:

Consider a scenario where an organization frequently experiences turnover among its employees. When an employee leaves the company, their email ID becomes inactive. Previously, administrators faced challenges in reassigning these email IDs to new users due to the lack of a specific configuration option.

However, with the introduction of the "Delete configuration" option, administrators can now efficiently manage deleted user accounts.

Admin users can remove the configuration of deleted users by accessing an option in the Zoho Mail Add-on settings page, as shown in the below image.

Upon deletion, the email ID becomes available for reuse, allowing the organization to optimize its email resources and streamline user management processes across all mail service providers.

The page lists deleted users in addition to active and deactivated users.

Associated dependencies like Sales Inbox folders and email folders will also be removed.

Email integration and error resolution

Before the enhancement, when a user attempts to configure an account and closes the authentication popup, email integration for the specified email ID is stored in the CRM, resulting in the display of an 'account already added' error. We have now addressed this issue, and therefore no error message will be displayed when a CRM user retries using the same email ID. This functionality is applicable exclusively to OAuth-based mail service provider integrations.

For example:

Consider a scenario where a user attempts to configure their email account in the CRM system but inadvertently closes the window before completing the process. Previously, this led to errors during subsequent attempts to configure the same email ID.

With the updated functionality, the CRM system allows CRM users to seamlessly retry email integration with the same email ID without encountering errors. This ensures a smoother and more efficient integration process for users and administrators alike.

Feature Availability

The feature is available for all users in all DCs.

To know more about this feature, click here.

Thank you for your continued support and collaboration.

Thanks,

Zoho CRM Team

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