Introducing Geolocation for Zoho Desk

Introducing Geolocation for Zoho Desk

Hello all,


Exciting news! We have recently launched our new extension, Geolocation for Zoho Desk, in our marketplace. With Geolocation, now you can upscale your agents' productivity and provide a better customer service experience.

Here are some major benefits of using the Geolocation extension:

  • Admins can track the current location of their agents on Google Maps and assign support tickets to those closest to the customer's location. 
  • The navigation tool within the extension helps agents to locate the customers and plan efficient routes, so they can provide prompt service. 
  • With real-time tracking and sync over mobile and the web, Admins can connect with their agents, regardless of location.

With this extension, you can:

Share agents' live location 

Agents can share their live location with Admins by installing the Geolocation for Zoho Desk extension in the Radar app mobile application. Live location sharing helps Admins assign support tickets from those customers that are closest to their current location. This helps agents reduce travel time and provide quick service.

Easily navigate to the customer's location  

Agents can easily navigate to the customer's location by referring to the route map. The extension will display the customer's location, based on the address details captured in the Desk portal, and plot the route between the agent and the customer's location.

Efficiently track agents and assign tickets  

The extension helps Admins to track their agents and assign support tickets based on an agent's geographical location on the map. This can be done in three ways: 


Track and assign support tickets to agents within the ticket's detail view in a separate subtab right from the Desk portal!


In topband, Admins can apply filters for the agent's assigned and unassigned tickets and view the results on the map. In addition, Admins can view the agent's location on the map. This way, they can narrow down their support ticket searches, and view plotted routes on the map, without navigating to the ticket's detail view every time.

Radar app

Admins can track and assign support tickets in the Radar app. 

To learn more about the complete setup and detailed process of the Geolocation extension, kindly refer to our help document.


We're thrilled to finally share our new extension with you! We believe the Geolocation extension, now available in our marketplace, will help you enjoy your experience with Zoho Desk even more!


The extension is available for all users. Give it a try and let us know your feedback. 


Have a great day.


Varsha P

                          Zoho Desk Resources

                          • Desk Community Learning Series

                          • Digest

                          • Functions

                          • Meetups

                          • Kbase

                          • Resources

                          • Glossary

                          • Desk Marketplace

                          • MVP Corner

                          • Word of the Day

                              Zoho Marketing Automation

                                      • Sticky Posts

                                      • Apple iOS 17 and iPadOS 17 updates for Zoho Desk users

                                        Hello Zoho Desk users! Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help
                                      • Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences

                                        Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote
                                      • Zoho Desk Cheat Sheet For The Year-End

                                        Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next
                                      • Deprecation of older versions of ASAP Mobile SDK | Zoho Desk

                                        Hello, everyone.    Greetings from Zoho Desk ASAP!   In order to continue to deliver the best and most secure experience to our mobile SDK users. On account of the recent enhancements and updates to the mobile SDKs, we have planned to mark the older versions
                                      • Zoho Desk: Scheduled Maintenance on 8 August 2021

                                        Hello, everyone! Warm greetings from the Zoho Desk team. We have planned scheduled maintenance activity on 8 August 2021, around 11:00 am IST. It might engender downtime from 0.25 to 4 minutes for a few customers in the US data center. We do not expect

                                      Manage your brands on social media

                                              Zoho TeamInbox Resources

                                                Zoho DataPrep Resources

                                                  Zoho CRM Plus Resources

                                                    Zoho Books Resources

                                                      Zoho Subscriptions Resources

                                                        Zoho Projects Resources

                                                          Zoho Sprints Resources

                                                            Qntrl Resources

                                                              Zoho Creator Resources

                                                                Zoho WorkDrive Resources

                                                                  Zoho Campaigns Resources

                                                                    Zoho CRM Resources

                                                                    • CRM Community Learning Series

                                                                      CRM Community Learning Series

                                                                    • Tips


                                                                    • Functions


                                                                    • Meetups


                                                                    • Kbase


                                                                    • Resources


                                                                    • Digest


                                                                    • CRM Marketplace

                                                                      CRM Marketplace

                                                                    • MVP Corner

                                                                      MVP Corner

                                                                          Design. Discuss. Deliver.

                                                                          Create visually engaging stories with Zoho Show.

                                                                          Get Started Now