Hello all,

Exciting news! We have recently launched our new extension, Geolocation for Zoho Desk, in our marketplace. With Geolocation, now you can upscale your agents' productivity and provide a better customer service experience.

Here are some major benefits of using the Geolocation extension:

• Admins can track the current location of their agents on Google Maps and assign support tickets to those closest to the customer's location. 
• The navigation tool within the extension helps agents to locate the customers and plan efficient routes, so they can provide prompt service. 
• With real-time tracking and sync over mobile and the web, Admins can connect with their agents, regardless of location.
  

With this extension, you can:

Share agents' live location 

Easily navigate to the customer's location  

Topband

Radar app

Admins can track and assign support tickets in the Radar app. 

To learn more about the complete setup and detailed process of the Geolocation extension, kindly refer to our help document.

We're thrilled to finally share our new extension with you! We believe the Geolocation extension, now available in our marketplace, will help you enjoy your experience with Zoho Desk even more!

The extension is available for all users. Give it a try and let us know your feedback. 

Have a great day.

Regards,

Varsha P