Introducing Zoho Support Express Plans complemented with a brand New UI
Our Express plans are designed keeping in mind the requirements of small businesses that find regular plans beyond their budget and those not having earmarked support agents. Let’s delve into more information on why you need to try our Express plans and what’s different in it.
Why a new plan?
Being an ideal helpdesk for small and medium businesses, Zoho Support has its regular plans starting from USD 12/agent. However several of you have said, your monthly support costs have soared and neither have you utilized the features to its maximum. We quickly ran a list of features which are frequently used by you (scrapped those sounding fancy) and decided to position it as a separate affordable plan.
What is different in Express?
Express plans are restricted by number of tickets handled in a day and not by agent licenses you own. So, if you handle not more than 50/100/200 tickets in a day, we have an Express plan for you. If you employ part-time agents or seasonal employees; simply add them in Zoho Support at no extra cost.
Want to try Express?
You can try our Express plan for your business by signing-up for a 15 day free trial with access to all the features. Plan starts at $24/month. To check out the features available in Express, click here. To know which plan best suits your business, e-mail us at support@zohosupport.com
Go ahead and have all your employees christened as support agents to provide that awesome customer support today.
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Currently, while replying to a ticket, it is possible for agents to choose their own email addresses as 'from' addresses. Although we built this just for that little extra flexibility, in hindsight, it hasn't figured much in conventional usage. Almost all businesses prefer that responses to their customers' tickets be sent from the common support/service email address and NOT from those of individual agents. During personal interactions at events, some of you have even made passing mentions aboutEdit and Delete options in Comments
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