Issues with the updated Zoho CRM Calendar Integration - A discussion thread

Hey all - 3 days in and no responses have been posted to the announcement thread. Not sure if that's because no one wants bad news on the announcement thread so I figured I'd make a new thread so perhaps we can get some acknowledgement of our issues.

Announcement Thread

Here is the comment of my own that's currently unanswered there -

First I'd like to say this is AWESOME. Overall this feature is significantly better than the previous integration - but I am having some trouble with a couple of things that I'd like to highlight here. Some of these may not be issues and just need clarification but here's everything I'm running into.

1) Duplicate events from o365 into zoho. Here's an example where I have one meeting in my outlook Calendar, and when it synced to zoho it somehow turned into 2. If I edit the events in zoho, I'm a host in one, and the other is hosted by the participant within my company (i set up only one event in o365, wherein the participant joined). While typing this up, the issue resolved itself and I've now only got one instance of this meeting. Unsure what happened here, but for sure odd for users to look at.

2) Scheduled calls seem to not sync to o365 from zoho - why would I not want this on my calendar?

3) Recurring meetings are still not syncing. This is not news it was said in this thread that it would still be a problem... but it really is the missing link to having a system where people can use whatever calendar/system they want however they want, without having to train them on workarounds.

4) and finally, while the initial sync went great I appear to have trouble syncing new items from o365 > zoho. in these test cases, there are no participants, but they're meetings in my outlook calendar nonetheless. Other changes ARE syncing.

Moderation Update (16th Feb 2024):

The challenges shared in points (1) and (4) are resolved. We have a separate post for capturing the votes for the sync of recurring Meetings, which is next in our pipeline.
Post Link: https://help.zoho.com/portal/en/community/topic/recurring-events-not-appearing-in-my-events-and-therefore-not-syncing-with-google-apps

Access your files securely from anywhere

Zoho Developer Community

New to Zoho LandingPage?

Access Zoho LandingPage

Zoho LandingPage Resources

New to Zoho Survey?

Access Zoho Survey

Latest Feature Updates

Explore our Pricing & Plans

Zoho Survey Resources

Android Mobile Surveys

Insurvey Blogs

Insight Blogs

Tips & Tricks

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Bigin?

Signup Now

Access Bigin

Latest Feature Updates

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Tout forum

France ZUGs

Zoho SalesIQ Resources

Sticky Posts
Focus Group Webinar - Streamline Record Creation with Wizards
Hi there, With all the time your users spend on record creation, do you feel like they have the most seamless experience while doing it? For different types of records or those with a LOT of fields, do your users spend time navigating to enter data repeatedly?
Notes and Attachments visibility can now be restricted based on profiles
Dear All, We hope you're well! We are here with a quick update about Notes and Attachments profile permissions. In the past, a record's Notes and Attachments were visible by default to all users with record access. However, as notes and attachments can
Identify and prioritize profitable deals: Zoho CRM Forecasts help users focus on revenue-driving opportunities
Post moderated on: 7th November: Release update: This feature is now available for users in all DCs. Dear Customers, We hope you're well! At any given time, a sales rep handles multiple deals, each progressing at its own pace. But not all deals will succeed—some
Gain control over record sharing with portal users through our new enhancement: criteria-based data exposure
Dear Customers, We hope you're well! Portals is a self-service avenue through which your clients can access and manage their direct and related data in Zoho CRM. This empowers them to be more independent and enables them to experience a sense of transparency
Context and convenience just got better with Zia's email intelligence
Dear Customers, We hope you're well! We are in 2024, and email as a tool is only getting more powerful each day. While it enables seamless daily correspondences, we are here with a set of abilities that will enhance your user experience and save several