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a. You can create or edit an email template by navigating to Setup (S) >> Customization >> Email Templates. To create a new email template, click on the Add tab.b. To edit the default notification, select the email template Acknowledge Contact on Receiving a New Ticket under Contact Notifications and modify the email message based on your holiday reasons.c. To add this Alert to the Action in the workflow, Click on the + icon under Action and select Alerts, then click New under Action Type.d. Enter a name, choose the email template Acknowledge Contact on Receiving a New Ticket under Contact Notifications or a custom alert you’ve created, select the teams or roles you would like to notify, and click Save.
i. To add a Email reply to the workflow rule, click on the + icon under "Action" and select Email Reply under Action Type.ii. Enter a name. Under From Address, select Email address from the drop-down list.iii. Under To Address, click on the Insert Placeholder { } option and select the Email placeholder from Tickets, Contacts, or Accounts as required.iv. In the Ticket Reply section, type the customised message that you want to send to your customers. You can use Insert Placeholder as required within the Ticket Reply section.v. Click Save to save the Action.
Merry Christmas,
Wishing you and everyone in Zoho Support a joyous holiday season filled with warmth, laughter, and cherished moments with loved ones.
May the spirit of Christmas bring you peace, happiness, and good cheer.
Warmest regards,
Ram
Thank you so much,
Cheers,
Shivani | Zoho Desk
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Cheers,
Shivani | Zoho Desk