Kaizen #17 - PHP SDK

Kaizen #17 - PHP SDK

Hello everyone!
Welcome to yet another post in the Kaizen series.
This week, we are going to discuss the PHP SDK.

PHP Software Development Kit

PHP SDK allows you to create client PHP applications that can be integrated with Zoho CRM effortlessly. It serves as a wrapper for the REST APIs, thus making it easier to use the services of Zoho CRM.

Here is a sample of how the PHP SDK acts as a middleware between Zoho CRM and Client PHP Application.



What can you do with the PHP SDK?
  • You can use the PHP SDK to exchange data between Zoho CRM and the client PHP application. 
  • Authenticate your application easily every time you sync data between Zoho CRM and the client PHP application, as the SDK takes care of generating the access/refresh tokens automatically. 

Installing the PHP SDK
You can install the PHP SDK for Zoho CRM through the Composer—a dependency manager for PHP applications. 

The pre-requisites for the client PHP application, before you start using the PHP SDK are:
  • The client app must have PHP 5.6 or above with a curl extension.
  • The client app must have the PHP SDK installed through Composer. 
  • The ZCRMRestClient::initialize($configuration) function must be called once while starting the client app. It contains the configuration details as key-value pairs.

PHP SDK and the PHP client application
  1. Include the following line to your client application (wherever you intend to use the PHP SDK) to access all the functionalities of the PHP SDK.

    require ‘vendor/autoload.php’
  2. Include the namespaces of the class in the "use" statement. For instance, if you use the ZCRMRestclient class, you must add the following.

    use zcrmsdk\crm\setup\restclient\ZCRMRestClient;

How to start using the PHP SDK?
  • Step-1: Prerequisite: Register your application
  • Step-2: Install the PHP SDK
  • Step-3: Authenticate the client application
  • Step-4: Knowledge Base: Token Persistence
  • Step-5: Initialization
Step-1: Prerequisite: Register your application

All the Zoho CRM APIs are authenticated by the OAuth2.0 standards. It is mandatory to authenticate the client application with Zoho.

2. Click ADD CLIENT.


3. Choose a client type. For instance, Self Client.



4. Choose the Client Type, and click CREATE. 


In the case of a web-based client, you need to specify the Client Name, Homepage URL and redirect URIs. 


5. Once you successfully register your self-client, you will receive a Client ID and Client Secret.


Step-2: Install the PHP SDK

Installing Composer 
As discussed earlier, you can install the PHP SDK through the Composer. To install the composer:

Operating System
Procedure
Mac/Linux
Run the following command in your terminal: curl -sS https://getcomposer.org/doc/00-intro.md#installation-linux-unix-osx
Windows
Click here to download the .exe file and install composer.

Installing the PHP SDK through the Composer
  1. Navigate to the workspace of your client app.
  2. Run the following command in the workspace of your client app.

    composer require zohocrm/php-sdk

  3. Once you run this command, the system installs the PHP SDK and creates a package named vendor in the workspace of your client app.


Step-3: Authenticate the client application

You must authenticate the client PHP application before it can use the PHP SDK. To authenticate the client PHP application, pass the configuration associative array to the initialization process.

  1. Create $configuration associative array. It must contain the authentication credentials required.
  2. The configuration associative array must then be passed using the ZCRMRestClient::initialize($configuration); function.
Configuration associative array

You must add the configuration values to the PHP associative array (key-value pair) and pass it as an argument to the ZCRMRestclient::initialize($configuration); function. Below is the list of keys that are to be in the associative array.


Key
Description
client_id, client_secret
mandatory
You can get these details after registering your client.
redirect_uri
mandatory for a web based client
The redirect URI of your web-based PHP client application.
currentUserEmail
mandatory
It is the email ID of the current user. You can set it in two ways:
a. Through the currentUserEmail key in the configuration associative array (or)
b. Through the ZCRMRestClient::setCurrentUserEmailId({user_email_id}) line in the code.
fileUploadUrl
Mandatory when using the Bulk Write API
The value for this key must be https://content.zohoapis.com
applicationLogFilePath
optional
The SDK automatically creates a file to store the log information. The absolute file path of the folder in which the system must create the log file must be specified. The default file name is the ZCRMClientLibrary.log. If not specified, the system creates the file inside the project.
sandbox
optional
Represents whether to make API calls from the sandbox account.
true: Make the API calls from the sandbox account.
false: Do not make the API calls from the sandbox account. This is the default value.
apiBaseUrl
optional
Represents the URL to make API calls. It denotes the domain of the user. The possible values are:
www.zohoapis.com (default)
www.zohoapis.eu
www.zohoapis.com.cn

apiVersion
optional
Represents the API version. Specify the value as v2 (default).
access_type
optional
Specify the value as offline
There is no support for Online OAuth client in PHP SDK as of now.
accounts_url
optional
persistence_handler_class
optional
The implementation of ZohoOAuthPersistenceInterface
token_persistence_path
optional
The absolute path to the folder that contains zcrm_oauthtokens.txt file. This key is mandatory if you want to use file persistence. If you include this key, this method takes precedence over other persistence methods. 
persistence_handler_class_name
optional
The name of the custom class for persistence. This key is available only in PHP SDK 2.0.7 and above versions.
db_port
optional
You can specify this key if you want to use DB persistence. 
The default value is 3306.
db_username, db_password
optional
Specify the username and password of your database. The default value for db_username is root.
host_address
optional
The address of the machine in which the MySQL server is running. The default value is 'localhost'. This key is available only in PHP SDK 2.0.7 and above versions. 


Sample containing the mandatory keys alone:

$configuration=array("client_id"=>"1000.xxxxxxxxxxx"","client_secret"=>"831bxxxxxxxxxxxx","redirect_uri"=>"","currentUserEmail"=>"patricia@zylker.com"); 
ZCRMRestClient::initialize($configuration);

Sample containing all the keys:

$configuration=array("client_id"=>"1000.xxxxxxxxxxx",
            "client_secret"=>"831bxxxxxxxxxxxx",
            "redirect_uri"=>"redirect_uri",
            "currentUserEmail"=>"patricia@zylker.com",
            "applicationLogFilePath"=>"absolute/path/to/folder",
       "sandbox"=>"false","apiBaseUrl"=>"www.zohoapis.com",
            "apiVersion"=>"v2","access_type"=>"offline",
            "accounts_url"=>"https://accounts.zoho.com",
            "persistence_handler_class"=>"absolute/file/path/to/persistence/implementation",
            "token_persistence_path"=>"absolute/path/to/folder/zcrm_oauthtokens.txt", //should not contain "zcrm_oauthtokens.txt"
            "persistence_handler_class_name"=>"Persistence_class_name",
            "fileUploadUrl"=>"https://content.zohoapis.com"); 
ZCRMRestClient::initialize($configuration);


Step-4: Token Persistence

Your application should retain tokens (grant, access, refresh tokens) to automate the process of data-sync between your PHP application and Zoho CRM.

You can persist tokens in your application in three ways:

  • a. Using a Database
  • b. Using a File
  • c. Custom Persistence

a. Using a Database

If you prefer using database persistence, you can use the MySQL. 

Prerequisites while using the database persistence

  • The name of the database must be zohooauth.
  • There must be a table oauthtokens with columns
    a. useridentifier (varchar(100))
    accesstoken (varchar(100))
    refreshtoken (varchar(100))
    expirytime (bigint)
b. Using a File

This type of persistence uses a file to read and write OAuth tokens. The file persists the token of a single user. So, it is best used for the 'self-client' type of authentication since it involves only one user.  If you prefer using the file persistence, you must create an empty file in the local drive named zcrm_oauthtokens.txt. Further, set the file path in the token_persistence_path, of the $configuration associative array. Do not include "zcrm_oauthtokens.txt" in the path.

For example, if the file is in a folder named "TokenStorage", then

token_persistence_path="{path/to/TokenStorage}"


c. Custom Persistence

From the PHP SDK version 2.0.0, you can have your own implementation of persistence. 
You must mention the name of the persistence class in the persistence_handler_class_name key of configuration associative array. Provide the file path of the PHP file that implements the custom persistence, in the persistence_handler_class key of the configuration associative array. The class must implement the ZohoOAuthPersistenceInterface.

You must write an implementation of the inbuilt ZohoPersistenceHandler interface, with the following methods:
  • getOAuthTokens($userEmailId)—invoked to fetch the saved tokens. This method should return ZohoOAuthTokens object for the library to process it.
  • saveOAuthData(ZohoOAuthTokens tokens)—invoked to store the tokens.
  • deleteOAuthTokens($userEmailId)— invoked to delete the tokens.

Step-5: Initialization

Once you define the OAuth configuration, you can initialize the PHP client application.
You need to generate the tokens (grant/access/refresh) to run the app.

Generating the tokens

As the V2 Zoho CRM APIs follow the OAuth2.0 protocol, it is mandatory to authorize the OAuth2.0 app before using the SDK functions with an access token.
You can generate an access token from a grant token.
You can generate the grant token in two ways based on the type of client.

For Self Client Applications
  1. Log in to Zoho and go to Zoho Developer Console.
  2. Select your Self Client.
  3. Provide the necessary scopes separated by commas, along with the scope aaaserver.profile.READ
  4. Select the Time Duration from the drop-down. This is the time the grant token is valid for.
  5. Provide a description for the scopes. Click GENERATE.
  6. Copy the grant token.
For Web-based Applications

It is the responsibility of your client app to generate the grant token for the users trying to login.
Your application's UI must have the Login with Zoho option to open the grant token URL of Zoho, which would prompt for the user's OAuth2.0 authorization.
Upon the successful login of the user, the grant token will be sent as a parameter to your registered redirect URL.

Generating an access token from the grant token

Use the below code snippet in your main class.

$configuration =array("client_id"=>"1000.xxxxxxxxxxx","client_secret"=>"831bxxxxxxxxxxxx","redirect_uri"=>"","currentUserEmail"=>"patricia@zylker.com");
ZCRMRestClient::initialize($configuration);
$oAuthClient = ZohoOAuth::getClientInstance();
$grantToken = "paste_the_self_authorized_grant_token_here";
$oAuthTokens = $oAuthClient->generateAccessToken($grantToken);

Note
  • The code snippet to generate the access token from the grant token is valid only once per grant token. If the grant token expires before you generate the access token, you must generate a new grant token only.
  • Generating access and refresh tokens is a one-time process. After the tokens are generated for the first time, the SDK persists them based on the keys defined in the configuration dictionary, and refreshes the access token as and when required.

App Startup

Invoke the following line of code every time you start your client app.

$configuration =array("client_id"=>"1000.xxxxxxxxxxx","client_secret"=>"831bxxxxxxxxxxxx","redirect_uri"=>"","currentUserEmail"=>"patricia@zylker.com");
ZCRMRestClient::initialize($configuration);


Sample SDK Code

The following image shows the sample SDK code to create a new record. The downloadable sample code is attached.



For more sample codes, refer to our SDK guide.

We hope you found this post useful. Keep a tab on this series for more exciting topics!

Reach out to us at support@zohocrm.com if you have any questions, or let us know in the comment section.

We will meet you next week with another useful topic. 

Cheers!


    Access your files securely from anywhere







                            Zoho Developer Community




                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                  • Ask the Experts



                                                            • Sticky Posts

                                                            • Kaizen #217 - Actions APIs : Tasks

                                                              Welcome to another week of Kaizen! In last week's post we discussed Email Notifications APIs which act as the link between your Workflow automations and you. We have discussed how Zylker Cloud Services uses Email Notifications API in their custom dashboard.
                                                            • Kaizen #216 - Actions APIs : Email Notifications

                                                              Welcome to another week of Kaizen! For the last three weeks, we have been discussing Zylker's workflows. We successfully updated a dormant workflow, built a new one from the ground up and more. But our work is not finished—these automated processes are
                                                            • Kaizen #152 - Client Script Support for the new Canvas Record Forms

                                                              Hello everyone! Have you ever wanted to trigger actions on click of a canvas button, icon, or text mandatory forms in Create/Edit and Clone Pages? Have you ever wanted to control how elements behave on the new Canvas Record Forms? This can be achieved
                                                            • Kaizen #142: How to Navigate to Another Page in Zoho CRM using Client Script

                                                              Hello everyone! Welcome back to another exciting Kaizen post. In this post, let us see how you can you navigate to different Pages using Client Script. In this Kaizen post, Need to Navigate to different Pages Client Script ZDKs related to navigation A.
                                                            • Kaizen #210 - Answering your Questions | Event Management System using ZDK CLI

                                                              Hello Everyone, Welcome back to yet another post in the Kaizen Series! As you already may know, for the Kaizen #200 milestone, we asked for your feedback and many of you suggested topics for us to discuss. We have been writing on these topics over the


                                                            Manage your brands on social media



                                                                  Zoho TeamInbox Resources



                                                                      Zoho CRM Plus Resources

                                                                        Zoho Books Resources


                                                                          Zoho Subscriptions Resources

                                                                            Zoho Projects Resources


                                                                              Zoho Sprints Resources


                                                                                Qntrl Resources


                                                                                  Zoho Creator Resources



                                                                                      Zoho CRM Resources

                                                                                      • CRM Community Learning Series

                                                                                        CRM Community Learning Series


                                                                                      • Kaizen

                                                                                        Kaizen

                                                                                      • Functions

                                                                                        Functions

                                                                                      • Meetups

                                                                                        Meetups

                                                                                      • Kbase

                                                                                        Kbase

                                                                                      • Resources

                                                                                        Resources

                                                                                      • Digest

                                                                                        Digest

                                                                                      • CRM Marketplace

                                                                                        CRM Marketplace

                                                                                      • MVP Corner

                                                                                        MVP Corner









                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now


                                                                                            Zoho Show Resources

                                                                                              Zoho Writer

                                                                                              Get Started. Write Away!

                                                                                              Writer is a powerful online word processor, designed for collaborative work.

                                                                                                Zoho CRM コンテンツ



                                                                                                  Nederlandse Hulpbronnen


                                                                                                      ご検討中の方




                                                                                                              • Recent Topics

                                                                                                              • Employee ID is not correct in get records api V2 for leave

                                                                                                                Hi Team, We are facing an issue when calling the Get Records API V2. The employee.id returned in the response is not the actual employee record ID in Zoho People. As a result, our integration is forced to make an additional Get Record API call for every
                                                                                                              • Formatting Mailing Labels

                                                                                                                I want to use the "Print Mailing Labels" function on the drop down list, but I am not seeing a way to change the formatting on the mailing labels. At the moment, the information that appears on the mailing labels ARE NOT mailing addresses, but random
                                                                                                              • Zoho People. Updating TabularData

                                                                                                                I am trying to update tabular data in the record. I always have the same response. I have checked many times. Section ID is correct. May be something wrong with request structure itself. Can someone help me. Body content type: form urlencoded query params
                                                                                                              • Canvas View - Print

                                                                                                                What is the best way to accomplish a print to PDF of the canvas view? Latest update (27th November 2025): We are excited to announce that the Canvas Print View is now available! We encourage you all to try it out and share your feedback with us. Learn
                                                                                                              • New to automation - please help

                                                                                                                Hi there! We are new to automations in Zoho. We built out one automation campaign and it seems to be firing off for some people but others not. Please advise what's the best practice or if anything we should tweak. Thank you so much!
                                                                                                              • Zia Conversation Summary: Context at a glance for every customer interaction

                                                                                                                Hello everyone! Every customer conversation tells a story—but in CRM, that story is rarely in one place. A sales rep moving between multiple leads has to reopen long email threads, check call remarks, and revisit meeting notes just to remember what was
                                                                                                              • How to set a fixed width of column/cells

                                                                                                                Is there a way to set a 'fixed' width for cells in zoho sheet?   I know how to adjust the size of the colums.... but after I past a large block of text into a cell, it expands the cell size again. (yes, I have turned off word wrap)   How can I set a fixed width so the cells don't change size each time I add data to a cell?   Thanks.
                                                                                                              • Workdrive Oauth2 Token Isn't Refreshing

                                                                                                                I have set up oauth for a bunch of zoho apis and have never had a problem with oauth. With workdrive i am using the exact same template i usually use for the other zoho apps and it is not working. All requests will work for the first hour then stops so
                                                                                                              • Single Portal for Multiple Apps

                                                                                                                Hello, I'm just getting started with Zoho and I'm very overwhelmed. I am currently using the free trial of Zoho One, but if I can figure it out, I intend to upgrade to the paid version. Zoho One, of course, gives me  access to an entire suite of services/applications. One of the things I'd like to do is have a single place for clients (customers?) to log in and view current projects, invoices, contact information, etc. A single login for my clients. A single portal. I've come across documentation
                                                                                                              • 【開催報告】 大阪 ユーザー交流会 2025/11/20(木)Zoho CRM Plus 活用のアイデアとデータの“見える化”

                                                                                                                皆さま、こんにちは。コミュニティチームの中野です。 11/20(木)に、大阪 ユーザー交流会を開催しました。本投稿では、その様子をお届けします。 当日の登壇資料などもこちらに共有しますので、参加できなかった皆さまもご参照ください。 (Zoho 社員セッションの登壇資料については、11/28(金)に開催予定の東京回の開催報告で共有いたします) 今年2回目の開催となる大阪 ユーザー交流会では、株式会社KDDIウェブコミュニケーションズ 山田さんによる Zoho CRM Plus の事例セッションのほか、「Zoho
                                                                                                              • Every rating counts: Shaping customer experience

                                                                                                                We are back to that beautiful time of the year. It is the season to reflect, be thankful, and appreciate everything that has happened throughout the year. Thanksgiving is a time we connect with our family, friends, and relatives to strengthen relationships,
                                                                                                              • How to remove duplicate contacts

                                                                                                              • Custom Field for Subscription

                                                                                                                Hi, I can't find a way to add a custom field (to contain a license key generated from our software) against a subscription? Is the only place to add this information in the Invoice module (as custom field for invoice)? When a customer views his subscription via the customer portal, there appears no way to display a license key for them? The invoice is not the natural place to store a license key for a particular subscription, so where else can this be stored and displayed?
                                                                                                              • Custom View and Custom Fields on Zoho Books

                                                                                                                Hi, I have some custom fields on Estimates and Invoices. I also use Custom Views so I can have a lot of information at a glance. I want to include my custom fields as columns in my custom views of estimates / invoice, but it looks like is not possible.
                                                                                                              • Dropdown data depends on filters in another field.

                                                                                                                In my quote form I have a lookup field called Reseller that pulls from Accounts. I would like it to pull from Accounts, but only those accounts with an account field 'Type' where that is 'Reseller'. Does anyone know a way to do this? Similarly, I'd like
                                                                                                              • Is it possible to adjust the web browser tab title (when a ZoHo Desk ticket is opened)

                                                                                                                Hi All, When I open a ZoHo Desk ticket in a web browser, the tab title (text that appears at the top of the browser tab) uses the logic: *company icon picture* (xxxx) #ticket number - company name See below (highlighted in red) for reference. Company
                                                                                                              • Collections Management: #7 Common Mistakes during Payment Collection

                                                                                                                Payment collection may appear straightforward in most cases. Still, as your customer base expands and transaction volume increases, it becomes clear that even small inefficiencies can lead to delayed payments, increased support load, or even revenue loss.
                                                                                                              • Rename Record Summary PDF in SendMail task

                                                                                                                So I've been tasked with renaming a record summary PDF to be sent as part of a sendmail task. Normally I would offer the manual solution, a user exports the PDF and uploads it to a file upload field, however this is not acceptable to the client in this
                                                                                                              • Recruit API search

                                                                                                                Hi all, Attempting to call the search api endpoint from Postman using the word element as mentioned in api docs Search Records - APIs | Online Help - Zoho Recruit When making the call to /v2/Candidates/search?word=Saudi receive response of { "code": "MANDATORY_NOT_FOUND",
                                                                                                              • Text/SMS With Zoho Desk

                                                                                                                Hi Guys- Considering using SMS to get faster responses from customers that we are helping.  Have a bunch of questions; 1) Which provider is better ClickaTell or Screen Magic.  Screen Magic seems easier to setup, but appears to be 2x as expensive for United States.  I cannot find the sender id for Clickatell to even complete the configuration. 2) Can customer's reply to text messages?  If so are responses linked back to the zoho ticket?  If not, how are you handling this, a simple "DO NOT REPLY" as
                                                                                                              • Custom Field in Zoho Projects pulling into Analytics

                                                                                                                We have a client that we have built our their new business process using Zoho Projects, and we have build a lot of custom fields with their their Projects where they are capturing specific data points that we want to be able to track and pull data, as
                                                                                                              • Marketer's Space - Holiday season email marketing tips you should know

                                                                                                                Hello Marketers! Welcome back to another post in Marketer's Space! 'Tis the season—that time of the year everyone eagerly anticipates. While most look forward to relaxing, marketers will be super-busy from late November to early January. Mistakes can
                                                                                                              • Zia Competitor Alerts made easy with Zia's suggestions

                                                                                                                Hi everyone, In addition to the existing manually added competitors, Zia will now find your competitors for you - instantly. Earlier, you had to identify competitors through research manually, support tickets, or tradeshows—a time-consuming process that
                                                                                                              • Add Custom Field Inside Parts Section

                                                                                                                How to Add Custom Field Inside Parts Section in Workorder like Category and Sub- Category
                                                                                                              • Zoho CRM Community Digest October 2025 | Part 2

                                                                                                                Hello Everyone! From new mobile capabilities and smarter integrations to real-world workflow fixes and developer insights, all the highlights from the second half of October is covered right here. Let’s dive in. Product Updates: Zoho CRM Mobile Updates:
                                                                                                              • Understanding Zoho Contracts

                                                                                                                Effective contract management relies on systems that are structured, organized, and reliable. Every feature, workflow, rule, and restriction in Zoho Contracts are designed the way they are to ensure consistency, compliance, and control across every stage
                                                                                                              • Tip of the Week #76– Automate your inbox during vacation in Zoho TeamInbox

                                                                                                                When you're on vacation or away from your desk, the last thing you want is for important emails to be missed or left unanswered. The good news is, you can easily set up rules in Zoho TeamInbox to assign incoming messages automatically to a teammate who's
                                                                                                              • Domain restriction for User Management actions in Zoho One

                                                                                                                Greetings, Zoho One Admins! To strengthen account security further and safeguard user management settings, we are imposing domain-based restrictions for user account-focused admin actions in Zoho One. In addition to password reset of user, organization
                                                                                                              • Zoho Mail iOS app update: Signature

                                                                                                                Hello everyone! In the latest version(3.1.7) of the Zoho Mail app update, we have brought in support to create, edit and remove signature within the app. You can create signature from the compose screen as well as from within the Settings module(inside
                                                                                                              • Desktop app doesn't support notecards created on Android

                                                                                                                Hi, Does anybody have same problem? Some of last notecards created on Android app (v. 6.6) doesn't show in desktop app (v. 3.5.5). I see these note cards but whith they appear with exclamation mark in yellow triangle (see screenshot) and when I try to
                                                                                                              • Approval Button in Subform

                                                                                                                Hi Team, I’m working on a subform-based requirement where users will submit requests, and these requests must go through approval by multiple team managers. Each line item in the subform needs to be individually approved or declined based on the user's
                                                                                                              • Setting checkbox value on template in Sign from Creator

                                                                                                                Good day, Please help me understand how do I set a tick from a checkbox in Creator into a checkbox on a Sign template. Below is the only values on the Sign template and the code from Creator, "field_boolean_data": {}, "field_date_data": {}, "field_radio_data":
                                                                                                              • Zoho Projects - Unread Comment Icon

                                                                                                                Hi Projects Team, It would be great if there was a notification I con on the comments icon so it's easy to see which tasks have new comments. Something like a red circle with a number of unread comments would be great. Thanks for considering my feed
                                                                                                              • Zoho Projects - Update Feed via API

                                                                                                                Hi Projects Team, Please consider adding an API to allow update and retrieval of messages to the Feed. Thank you
                                                                                                              • Automated log-out/session end

                                                                                                                I'm concerned about security of our data. Is it possible to set an automatic time-out for user sessions on Zoho CRM, after a certain period of inactivity or when the session reaches a certain duration (12 hours perhaps)? 
                                                                                                              • Subform auto populate values

                                                                                                                Hi Team, I’m trying to retrieve values from Zoho People using API functions and dynamically populate them into a subform. For example, I’ve created a form with several fields that users will fill out. Based on their input, I need to fetch records from
                                                                                                              • What is New in CRM Functions?

                                                                                                                What is New in CRM Functions? Hello everyone! We're delighted to share that Functions in Zoho CRM have had a few upgrades that would happen in phases. Phase 1 An all new built-in editor for better user experience and ease of use. ETA: In a couple of days.
                                                                                                              • Gantt Chart - Zoho Analytics

                                                                                                                Are there any plans to add Gantt Charts capabilities to Zoho Analytics?
                                                                                                              • WhatsApp Calling Integration via Zoho Desk

                                                                                                                Dear Zoho Desk Team, I would like to request a feature that allows users to call WhatsApp numbers directly via Zoho Desk. This integration would enable sending and receiving calls to and from WhatsApp numbers over the internet, without the need for traditional
                                                                                                              • Identify long running sync jobs/tables

                                                                                                                My sync process causes strain on my production database and I'd love some tools/alerts to help me identify which tables are taking the longest. The current screen only shows 3 tables at a time and truncates the last fetch time so that it is very cumbersome
                                                                                                              • Next Page