Kaizen #17 - PHP SDK

Kaizen #17 - PHP SDK

Hello everyone!
Welcome to yet another post in the Kaizen series.
This week, we are going to discuss the PHP SDK.

PHP Software Development Kit

PHP SDK allows you to create client PHP applications that can be integrated with Zoho CRM effortlessly. It serves as a wrapper for the REST APIs, thus making it easier to use the services of Zoho CRM.

Here is a sample of how the PHP SDK acts as a middleware between Zoho CRM and Client PHP Application.



What can you do with the PHP SDK?
  • You can use the PHP SDK to exchange data between Zoho CRM and the client PHP application. 
  • Authenticate your application easily every time you sync data between Zoho CRM and the client PHP application, as the SDK takes care of generating the access/refresh tokens automatically. 

Installing the PHP SDK
You can install the PHP SDK for Zoho CRM through the Composer—a dependency manager for PHP applications. 

The pre-requisites for the client PHP application, before you start using the PHP SDK are:
  • The client app must have PHP 5.6 or above with a curl extension.
  • The client app must have the PHP SDK installed through Composer. 
  • The ZCRMRestClient::initialize($configuration) function must be called once while starting the client app. It contains the configuration details as key-value pairs.

PHP SDK and the PHP client application
  1. Include the following line to your client application (wherever you intend to use the PHP SDK) to access all the functionalities of the PHP SDK.

    require ‘vendor/autoload.php’
  2. Include the namespaces of the class in the "use" statement. For instance, if you use the ZCRMRestclient class, you must add the following.

    use zcrmsdk\crm\setup\restclient\ZCRMRestClient;

How to start using the PHP SDK?
  • Step-1: Prerequisite: Register your application
  • Step-2: Install the PHP SDK
  • Step-3: Authenticate the client application
  • Step-4: Knowledge Base: Token Persistence
  • Step-5: Initialization
Step-1: Prerequisite: Register your application

All the Zoho CRM APIs are authenticated by the OAuth2.0 standards. It is mandatory to authenticate the client application with Zoho.

2. Click ADD CLIENT.


3. Choose a client type. For instance, Self Client.



4. Choose the Client Type, and click CREATE. 


In the case of a web-based client, you need to specify the Client Name, Homepage URL and redirect URIs. 


5. Once you successfully register your self-client, you will receive a Client ID and Client Secret.


Step-2: Install the PHP SDK

Installing Composer 
As discussed earlier, you can install the PHP SDK through the Composer. To install the composer:

Operating System
Procedure
Mac/Linux
Run the following command in your terminal: curl -sS https://getcomposer.org/doc/00-intro.md#installation-linux-unix-osx
Windows
Click here to download the .exe file and install composer.

Installing the PHP SDK through the Composer
  1. Navigate to the workspace of your client app.
  2. Run the following command in the workspace of your client app.

    composer require zohocrm/php-sdk

  3. Once you run this command, the system installs the PHP SDK and creates a package named vendor in the workspace of your client app.


Step-3: Authenticate the client application

You must authenticate the client PHP application before it can use the PHP SDK. To authenticate the client PHP application, pass the configuration associative array to the initialization process.

  1. Create $configuration associative array. It must contain the authentication credentials required.
  2. The configuration associative array must then be passed using the ZCRMRestClient::initialize($configuration); function.
Configuration associative array

You must add the configuration values to the PHP associative array (key-value pair) and pass it as an argument to the ZCRMRestclient::initialize($configuration); function. Below is the list of keys that are to be in the associative array.


Key
Description
client_id, client_secret
mandatory
You can get these details after registering your client.
redirect_uri
mandatory for a web based client
The redirect URI of your web-based PHP client application.
currentUserEmail
mandatory
It is the email ID of the current user. You can set it in two ways:
a. Through the currentUserEmail key in the configuration associative array (or)
b. Through the ZCRMRestClient::setCurrentUserEmailId({user_email_id}) line in the code.
fileUploadUrl
Mandatory when using the Bulk Write API
The value for this key must be https://content.zohoapis.com
applicationLogFilePath
optional
The SDK automatically creates a file to store the log information. The absolute file path of the folder in which the system must create the log file must be specified. The default file name is the ZCRMClientLibrary.log. If not specified, the system creates the file inside the project.
sandbox
optional
Represents whether to make API calls from the sandbox account.
true: Make the API calls from the sandbox account.
false: Do not make the API calls from the sandbox account. This is the default value.
apiBaseUrl
optional
Represents the URL to make API calls. It denotes the domain of the user. The possible values are:
www.zohoapis.com (default)
www.zohoapis.eu
www.zohoapis.com.cn

apiVersion
optional
Represents the API version. Specify the value as v2 (default).
access_type
optional
Specify the value as offline
There is no support for Online OAuth client in PHP SDK as of now.
accounts_url
optional
persistence_handler_class
optional
The implementation of ZohoOAuthPersistenceInterface
token_persistence_path
optional
The absolute path to the folder that contains zcrm_oauthtokens.txt file. This key is mandatory if you want to use file persistence. If you include this key, this method takes precedence over other persistence methods. 
persistence_handler_class_name
optional
The name of the custom class for persistence. This key is available only in PHP SDK 2.0.7 and above versions.
db_port
optional
You can specify this key if you want to use DB persistence. 
The default value is 3306.
db_username, db_password
optional
Specify the username and password of your database. The default value for db_username is root.
host_address
optional
The address of the machine in which the MySQL server is running. The default value is 'localhost'. This key is available only in PHP SDK 2.0.7 and above versions. 


Sample containing the mandatory keys alone:

$configuration=array("client_id"=>"1000.xxxxxxxxxxx"","client_secret"=>"831bxxxxxxxxxxxx","redirect_uri"=>"","currentUserEmail"=>"patricia@zylker.com"); 
ZCRMRestClient::initialize($configuration);

Sample containing all the keys:

$configuration=array("client_id"=>"1000.xxxxxxxxxxx",
            "client_secret"=>"831bxxxxxxxxxxxx",
            "redirect_uri"=>"redirect_uri",
            "currentUserEmail"=>"patricia@zylker.com",
            "applicationLogFilePath"=>"absolute/path/to/folder",
       "sandbox"=>"false","apiBaseUrl"=>"www.zohoapis.com",
            "apiVersion"=>"v2","access_type"=>"offline",
            "accounts_url"=>"https://accounts.zoho.com",
            "persistence_handler_class"=>"absolute/file/path/to/persistence/implementation",
            "token_persistence_path"=>"absolute/path/to/folder/zcrm_oauthtokens.txt", //should not contain "zcrm_oauthtokens.txt"
            "persistence_handler_class_name"=>"Persistence_class_name",
            "fileUploadUrl"=>"https://content.zohoapis.com"); 
ZCRMRestClient::initialize($configuration);


Step-4: Token Persistence

Your application should retain tokens (grant, access, refresh tokens) to automate the process of data-sync between your PHP application and Zoho CRM.

You can persist tokens in your application in three ways:

  • a. Using a Database
  • b. Using a File
  • c. Custom Persistence

a. Using a Database

If you prefer using database persistence, you can use the MySQL. 

Prerequisites while using the database persistence

  • The name of the database must be zohooauth.
  • There must be a table oauthtokens with columns
    a. useridentifier (varchar(100))
    accesstoken (varchar(100))
    refreshtoken (varchar(100))
    expirytime (bigint)
b. Using a File

This type of persistence uses a file to read and write OAuth tokens. The file persists the token of a single user. So, it is best used for the 'self-client' type of authentication since it involves only one user.  If you prefer using the file persistence, you must create an empty file in the local drive named zcrm_oauthtokens.txt. Further, set the file path in the token_persistence_path, of the $configuration associative array. Do not include "zcrm_oauthtokens.txt" in the path.

For example, if the file is in a folder named "TokenStorage", then

token_persistence_path="{path/to/TokenStorage}"


c. Custom Persistence

From the PHP SDK version 2.0.0, you can have your own implementation of persistence. 
You must mention the name of the persistence class in the persistence_handler_class_name key of configuration associative array. Provide the file path of the PHP file that implements the custom persistence, in the persistence_handler_class key of the configuration associative array. The class must implement the ZohoOAuthPersistenceInterface.

You must write an implementation of the inbuilt ZohoPersistenceHandler interface, with the following methods:
  • getOAuthTokens($userEmailId)—invoked to fetch the saved tokens. This method should return ZohoOAuthTokens object for the library to process it.
  • saveOAuthData(ZohoOAuthTokens tokens)—invoked to store the tokens.
  • deleteOAuthTokens($userEmailId)— invoked to delete the tokens.

Step-5: Initialization

Once you define the OAuth configuration, you can initialize the PHP client application.
You need to generate the tokens (grant/access/refresh) to run the app.

Generating the tokens

As the V2 Zoho CRM APIs follow the OAuth2.0 protocol, it is mandatory to authorize the OAuth2.0 app before using the SDK functions with an access token.
You can generate an access token from a grant token.
You can generate the grant token in two ways based on the type of client.

For Self Client Applications
  1. Log in to Zoho and go to Zoho Developer Console.
  2. Select your Self Client.
  3. Provide the necessary scopes separated by commas, along with the scope aaaserver.profile.READ
  4. Select the Time Duration from the drop-down. This is the time the grant token is valid for.
  5. Provide a description for the scopes. Click GENERATE.
  6. Copy the grant token.
For Web-based Applications

It is the responsibility of your client app to generate the grant token for the users trying to login.
Your application's UI must have the Login with Zoho option to open the grant token URL of Zoho, which would prompt for the user's OAuth2.0 authorization.
Upon the successful login of the user, the grant token will be sent as a parameter to your registered redirect URL.

Generating an access token from the grant token

Use the below code snippet in your main class.

$configuration =array("client_id"=>"1000.xxxxxxxxxxx","client_secret"=>"831bxxxxxxxxxxxx","redirect_uri"=>"","currentUserEmail"=>"patricia@zylker.com");
ZCRMRestClient::initialize($configuration);
$oAuthClient = ZohoOAuth::getClientInstance();
$grantToken = "paste_the_self_authorized_grant_token_here";
$oAuthTokens = $oAuthClient->generateAccessToken($grantToken);

Note
  • The code snippet to generate the access token from the grant token is valid only once per grant token. If the grant token expires before you generate the access token, you must generate a new grant token only.
  • Generating access and refresh tokens is a one-time process. After the tokens are generated for the first time, the SDK persists them based on the keys defined in the configuration dictionary, and refreshes the access token as and when required.

App Startup

Invoke the following line of code every time you start your client app.

$configuration =array("client_id"=>"1000.xxxxxxxxxxx","client_secret"=>"831bxxxxxxxxxxxx","redirect_uri"=>"","currentUserEmail"=>"patricia@zylker.com");
ZCRMRestClient::initialize($configuration);


Sample SDK Code

The following image shows the sample SDK code to create a new record. The downloadable sample code is attached.



For more sample codes, refer to our SDK guide.

We hope you found this post useful. Keep a tab on this series for more exciting topics!

Reach out to us at support@zohocrm.com if you have any questions, or let us know in the comment section.

We will meet you next week with another useful topic. 

Cheers!


    Access your files securely from anywhere







                            Zoho Developer Community




                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                  • Ask the Experts



                                                            • Sticky Posts

                                                            • Kaizen #222 - Client Script Support for Notes Related List

                                                              Hello everyone! Welcome to another week of Kaizen. The final Kaizen post of the year 2025 is here! With the new Client Script support for the Notes Related List, you can validate, enrich, and manage notes across modules. In this post, we’ll explore how
                                                            • Kaizen #217 - Actions APIs : Tasks

                                                              Welcome to another week of Kaizen! In last week's post we discussed Email Notifications APIs which act as the link between your Workflow automations and you. We have discussed how Zylker Cloud Services uses Email Notifications API in their custom dashboard.
                                                            • Kaizen #216 - Actions APIs : Email Notifications

                                                              Welcome to another week of Kaizen! For the last three weeks, we have been discussing Zylker's workflows. We successfully updated a dormant workflow, built a new one from the ground up and more. But our work is not finished—these automated processes are
                                                            • Kaizen #152 - Client Script Support for the new Canvas Record Forms

                                                              Hello everyone! Have you ever wanted to trigger actions on click of a canvas button, icon, or text mandatory forms in Create/Edit and Clone Pages? Have you ever wanted to control how elements behave on the new Canvas Record Forms? This can be achieved
                                                            • Kaizen #142: How to Navigate to Another Page in Zoho CRM using Client Script

                                                              Hello everyone! Welcome back to another exciting Kaizen post. In this post, let us see how you can you navigate to different Pages using Client Script. In this Kaizen post, Need to Navigate to different Pages Client Script ZDKs related to navigation A.


                                                            Manage your brands on social media



                                                                  Zoho TeamInbox Resources



                                                                      Zoho CRM Plus Resources

                                                                        Zoho Books Resources


                                                                          Zoho Subscriptions Resources

                                                                            Zoho Projects Resources


                                                                              Zoho Sprints Resources


                                                                                Qntrl Resources


                                                                                  Zoho Creator Resources



                                                                                      Zoho CRM Resources

                                                                                      • CRM Community Learning Series

                                                                                        CRM Community Learning Series


                                                                                      • Kaizen

                                                                                        Kaizen

                                                                                      • Functions

                                                                                        Functions

                                                                                      • Meetups

                                                                                        Meetups

                                                                                      • Kbase

                                                                                        Kbase

                                                                                      • Resources

                                                                                        Resources

                                                                                      • Digest

                                                                                        Digest

                                                                                      • CRM Marketplace

                                                                                        CRM Marketplace

                                                                                      • MVP Corner

                                                                                        MVP Corner









                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now


                                                                                            Zoho Show Resources

                                                                                              Zoho Writer

                                                                                              Get Started. Write Away!

                                                                                              Writer is a powerful online word processor, designed for collaborative work.

                                                                                                Zoho CRM コンテンツ



                                                                                                  Nederlandse Hulpbronnen


                                                                                                      ご検討中の方




                                                                                                              • Recent Topics

                                                                                                              • Ability to Create and Manage YouTube Video Chapters in Zoho Social

                                                                                                                Hi Zoho Social Team, How are you? We would like to request an enhancement to Zoho Social that would allow users to create and manage YouTube video chapters directly within the platform. Currently, Zoho Social does not support manually adding chapters
                                                                                                              • What happens to my current site SEO if i opt for zoho creator?

                                                                                                                I have an existing website and I need to use Zoho creators for the rapid creation of my webpage creation. Currently, my IT team is creating the web pages, but I am concerned about the SEO of my current website if I shift to zoho will i loose it all?
                                                                                                              • Preview Emails with Merge Fields before sending

                                                                                                                Hello, Are there plans to preview an email with merge fields before sending out? Currently, all you see in the preview are the merge field values, but before I send out the email I want to make sure the merge is working. Also, the saved emails only show
                                                                                                              • User Filter not selecting All Items

                                                                                                                We are encountering 2 issues when using the user filter. When users are trying to search using the filter option, the OK button is grayed out. Users have to unselect or make a change before it filters properly. 2. When filtering and the OK button works,
                                                                                                              • Support Nested JavaScript Variables in PageSense Pop-up Targeting

                                                                                                                Hello Zoho PageSense Team, I hope you're doing well. I’d like to request a feature enhancement for the PageSense pop-up targeting functionality. Current Limitation: Currently, PageSense pop-ups can be triggered using simple JavaScript variables. However,
                                                                                                              • Cannot Invert Axis for Rankings

                                                                                                                Hi there I want to be able to create a ranking graph in Analytics/BI, with 1 at the top of the Y axis, but I am unable to invert the axis. Super simple example in Excel below. Higher rankings need to be higher up on the graph to give the correct visual
                                                                                                              • How to copy value from a single line field into a picklist field within a module's subform?

                                                                                                                Hello there, I have a single line field in a module's subform. I would like the value in the field to automatically update a picklist field within the same subform (both have items with the same names). Is this possible via function? Unfortunately, workflows
                                                                                                              • Committed Stock and To Be Received Stock via API?

                                                                                                                Is it possible to retrieve Committed Stock and/or To Be Received Stock for an Item via the API? I want to use this information for calculating the amount of inventory needed to be purchased.
                                                                                                              • Creating Email template that attaches file uploaded in specific field.

                                                                                                                If there's a way to do this using Zoho CRM's built-in features, then this has eluded me! I'm looking to create a workflow that automatically sends an email upon execution, and that email includes an attachment uploaded in a specific field. Email templates
                                                                                                              • Marketer’s Space - Automate a Personalized Holiday Workflow with Zoho Campaigns

                                                                                                                Hello marketers, Welcome back to another post in Marketer’s Space! From Thanksgiving through Christmas, you have a flurry of opportunities to connect with your audience. In this post, we’ll see how you can plan an entire month-long automated workflow
                                                                                                              • Service Account Admin for API Calls and System Actions

                                                                                                                Hello, I would like to request the addition of a Service Account Admin option in Zoho product. This feature would allow API calls and system actions to be performed on behalf of the system, rather than an active user. Current Issue: At present, API calls
                                                                                                              • Sorting columns in Zoho Projects

                                                                                                                Hi, In project management best practice, sorting columns (ascending, descending) is an important tool. Sorting dates to see the order of tasks starting, sorting on priority or even on planned hours is a must for an efficient project control. Currently,
                                                                                                              • Zoho CRM - Calendar Cards View - Let Users Decide What Is Displayed On Calendar Entries

                                                                                                                Imagine planning your week of face-to-face meetings across three counties. You’re trying to group appointments by location to make the best use of your time, but Zoho CRM’s calendar doesn’t show where each meeting is happening. You’re left trying to remember
                                                                                                              • Zoho Inventory - How to pay a supplier up front then receive multiple deliveries

                                                                                                                How do we manage situations where we pay a supplier up front, then the receive the products in increments? Example Workflow: Create Purchase Order > Receive Bill for full amount > Receive Items 2 or more deliveries. Currently, once a Bill is created against
                                                                                                              • How can I add or change the active customer in Zoho Projects?

                                                                                                                I'm trying to change the customer in an active Zoho project. Is it possible to add or change the customer?
                                                                                                              • What happens when someone clicks 'unsubscribe' in a zoho CRM email

                                                                                                                Hello, As per, i am going round in circles trying to find an answer to these 2 question. I have an email template that has an unsubscribe link in the footer in zoho CRM. First, what happens when someone clicks it - where does the contact get unsubscribed
                                                                                                              • Zoho CRM - Scheduled Reports Which Contain Chart

                                                                                                                Hi Zoho CRM Team, I'm requesting that the Report Export and Scheduling feature be enhanced to include a chart, if one has been created on a report. At the moment I have a report which shows Sales This Week by Deal Owner and a pie chart at the top of the
                                                                                                              • Can I add Conditional merge tags on my Templates?

                                                                                                                Hi I was wondering if I can use Conditional Mail Merge tags inside my Email templates/Quotes etc within the CRM? In spanish and in our business we use gender and academic degree salutations , ie: Dr., Dra., Sr., Srta., so the beginning of an email / letter
                                                                                                              • Cadences

                                                                                                                I have just started using Cadences for follow-up up email pipeline. Is it just me or do you find the functionality very basic? For example, it will tell me (if I go looking for it) if someone has replied to a follow-up and been unenrolled; but it won't
                                                                                                              • Canvas View in Zoho Recruit

                                                                                                                Is it possible or would it be possible to have the new 'Canvas View' in Zoho Recruit?
                                                                                                              • Zoho Inventory - Move Orders

                                                                                                                Quick question about Move Orders... Why is there no status to say something like "Draft", "In Progress" and "Completed", similar to Transfer Orders? I'm assuming that when something needs to be moved it should be planned in Inventory, executed and then
                                                                                                              • Kaizen #215 - Workflow APIs - Part 3 - Create and Update Workflow Rules

                                                                                                                Welcome back to another week of Kaizen! Over the last couple of weeks, we’ve joined Zylker Cloud Services as they review and improve their workflows. In Part 1, we discovered and audited their sprawling workflow landscape. In Part 2, we learned how to
                                                                                                              • DataPrep Bigquery Connection failed

                                                                                                                Hello everybody, I want to create a connnection beetwen Bigquery and Dataprep but when I try to connect my project I got this error Loading tables has failed. Table list fetched from the data source expired.
                                                                                                              • Utilisation de Zoho en conformité avec l’article 286 du Code général des impôts (CGI)

                                                                                                                Cher(e) client(e), Conformément à l’article 286 du Code général des impôts (CGI) impose aux entreprises assujetties à la TVA d’utiliser des systèmes de caisse ou de gestion commerciale certifiés lorsqu’elles enregistrent des ventes à des particuliers.
                                                                                                              • Issue in Zoho People Regularization – Incorrect Hour Calculation

                                                                                                                I have noticed that when applying attendance regularization in Zoho People for previous dates, the total working hours are not calculated correctly. For example, even if the check-in is 10:00 AM and check-out is 6:00 PM, the system shows an incorrect
                                                                                                              • Free Webinar : Unlock AI driven business insights with Zoho Inventory + Zoho Analytics

                                                                                                                Are you tired of switching between apps and exporting data to build customized reports? Say hello to smarter & streamlined insights! Join us for this exclusive webinar where we explore the power of the Zoho Inventory–Zoho Analytics integration. Learn
                                                                                                              • Allow Multiple usage units to items while adding them to sales/purchase transactions

                                                                                                                The usage unit of items added in zoho books are static right now and can not be changed. But certain items are received or sold in multiple usage units. One example is fabric. It can be bought in Meters, inches, kgs or other units. Another example would
                                                                                                              • PO receive quantities

                                                                                                                At last, Zoho has finally got around to allowing us to receive a larger qty than recorded in the PO :-) Saves us all from editing the PO's before receiving larger quantities ( usual for us ) ! It's still in "beta" but available upon request, I've tested
                                                                                                              • Analytics : How to share to an external client ?

                                                                                                                We have a use case where a client wants a portal so that several of his users can view dashboards that we have created for them in Zoho Analytics. They are not part of our company or Zoho One account. The clients want the ability to have user specific,
                                                                                                              • Reference Deal Categories in Deluge

                                                                                                                Hello, Is there a way to reference Deal Category in deluge functions? So for our Deals, we have several different WON stages in a pipeline.  Rather than type each stage into our functions, we'd like to be able to reference the Deal Category.  Similar
                                                                                                              • Users Name & Email in Reports

                                                                                                                Hi, I would like to show the Users Name from their Zoho Acount in All Entries/Reports as well as the current Account Email. Thanks Dan
                                                                                                              • Workflow Creation with Zia gets stuck

                                                                                                                It gets stuck here:
                                                                                                              • Unable to Add Asset to Work Order Due to Different Contact and Company

                                                                                                                Hello Zoho Team, I’m facing an issue in our environment related to asset linking in Work Orders. Here’s the situation: When our engineers go for field activities, they initially create the Work Order using the salesperson’s contact details. After completing
                                                                                                              • I NEED MORE CUSTOM FIELDS!!!

                                                                                                                Why can I only have 60 custom fields! It's not enough. I want another 100 extra custom fields to do what's necessary for my business! I'm sure I can't be the only one with this problem!!! How hard would it be to fix this? Just fix it for me please at
                                                                                                              • Zoho Webinar et Zapier : de la prise de rendez-vous aux relances — une automatisation performante

                                                                                                                Organiser un webinaire réussi et gérer efficacement les participants peut être un véritable défi. Avec Zoho Webinar et Zapier, vous pouvez rendre vos processus plus simples. Vous gagnez du temps en automatisant les tâches répétitives. Résultat : une expérience
                                                                                                              • Ticket Stages Report

                                                                                                                From data to decisions: A deep dive into ticketing system reports Ticket stages refer to the series of transitions from the moment a support ticket is created until it is closed. It moves through various stages based on the actions taken at each preceding
                                                                                                              • 【参加無料】今年最後のZoho ユーザー交流会|東京・大阪・名古屋で開催! 活用事例&ユーザー同士の情報交換

                                                                                                                ユーザーの皆さま、こんにちは。コミュニティチームの中野です。 11月に東京、大阪、名古屋の3都市でZoho ユーザー交流会を開催します! 毎回ご好評いただいている本イベントでは、実際の Zohoユーザーによるリアルな活用事例の共有や 参加者同士でノウハウを交換し合うグループワークを予定しています。 「他社の活用を参考にしたい」「Zoho をもっと使いこなしたい」方にぴったりの場です。 初参加の方もぜひお気軽にご参加ください! ーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーー
                                                                                                              • Slow Performance on desk.zoho.com. 11/3/2025

                                                                                                                I’m not seeing any active service alerts for desk.zoho.com, but everyone on our account is currently experiencing very slow load times when opening or navigating tickets. We’ve already tried the standard troubleshooting steps — clearing cache and cookies,
                                                                                                              • Create View to See Tickets Closed within the last 3 days

                                                                                                                I'm trying to create a view in Zoho Desk that shows me "recently closed ticket," which I will define as tickets closed in the last 3 days. I want this view to update so that whenever I click to view it is recalculates and shows me tickets closed within
                                                                                                              • Recurring Events Not Appearing in "My Events" and therefore not syncing with Google Apps

                                                                                                                We use the Google Sync functionality for our events, and it appears to have been working fine except: I've created a set of recurring events that I noticed were missing from my Google Apps calendar. Upon further research, it appears this is occurring
                                                                                                              • Next Page