Kaizen #24 - CORS and the JS SDK

Kaizen #24 - CORS and the JS SDK

Hello everyone!
Welcome back to another week of Kaizen!
In this post, we will discuss the Cross-Origin Resource Sharing (CORS), and how it is used in Zoho CRM's JS SDK.

What is CORS?
Cross-Origin Resource Sharing (CORS) is a mechanism that uses additional HTTP headers in requests to allow web apps running in origin A, access to selected resources in origin B.
The below image depicts how CORS requests are served in a browser.


Here, in a web document hosted in domain-a.com, the main page, the layout CSS, and the image is served from the same domain (domain-a.com), while the canvas image is served from a different domain (domain-b.com). 
Therefore, the request to fetch the canvas image from domain-b.com is a cross-origin request controlled by CORS.

What requests use CORS?
  • Invocations of the XMLHttpRequest (XHR).
  • Web fonts so that servers can deploy TrueType fonts that can only be cross-site loaded and used by web sites that are permitted to do so.
  • Images/video frames drawn to a canvas using drawImage().
  • CSS shapes from images.

CORS Request Types
The browser decides the request type based on the request methods (GET/PUT/POST/DELETE) and the request headers.
The two types of CORS requests are
  1. Simple Requests
  2. Pre-flight requests
1. Simple Requests
  1. The browser sends the header ORIGIN in the XHR (XMLHttpRequest) to inform the target site about the request's origin.
  2. On the target site, the server compares the ORIGIN value with the allowed origins.
  3. If the source is allowed, the target site allows access to the resource to the requested site. Otherwise, the request is denied.

2. Pre-flight Requests
Before the actual request is sent, a pre-flight request is sent to the target site.
  1. The browser sends the pre-flight request via the OPTIONS HTTP request method.
  2. The server sends the details about the target site such as the allowed methods and the allowed origins.
  3. After deciding whether the target site could return the requested information based on this response, the browser makes the actual GET/POST/PUT/DELETE request.

Therefore, the server must send back the header Access-Control-Allow-Origin in the response header to serve simple and pre-flight requests appropriately.

Access-Control-Allow-Origin : [origin]
Example : Access-Control-Allow-Origin: https://www.example.com
This header allows only the website mentioned here to access the resources.
Here, https://www.example.com can access the resource on the target site, since it is explicitly allowed.
The server compares this value to the one sent in the ORIGIN header of the request, and accepts/rejects the request accordingly.

Access-Control-Allow-Origin : *
Example : Access-Control-Allow-Origin: *
The wildcard character (*) means that any site can access the resource in the target site. This practice is unsafe and hence, not widely used.

CORS and Zoho CRM JS SDK
Zoho CRM's JS SDK contains methods to invoke Zoho CRM's APIs that are CORS-enabled. All you have to do is register your JS app in Zoho Accounts Developer console  and authenticate it. 
You can then just use the methods available in our JS SDK in your code, and make API calls to Zoho CRM.

Prerequisites
  1. Your app must have the redirect.html page to which the access token is sent.
  2. The redirect.html page must contain the script to save the tokens in local storage based on the parameters sent after user authentication.
Before you can use the CRM APIs, you must
      a.  Register your app
      b. Authenticate your app

a. Register your app
  1. Go to https://api-console.zoho.com.
  2. Click ADD CLIENT
  3. Choose the client as Java Script and click CREATE NOW.
  4. Specify the client name, homepage URL of your app's UI, redirect URI (the HTML page of your application where you want the users to be redirected to after providing consent to your app), and the JavaScript domain.
  5. Click CREATE.
  6. Your client ID, client secret will be displayed under the Client Secret tab.

b. Authenticate your app
  1. Call the authorization URL from your HTML app.
    https://accounts.zoho.com/oauth/v2/auth?scope={scope}&client_id={client_id}&response_type=token&state=zohocrmclient&redirect_uri={path_to_the_redirect.html_of_your_app}
  2. Provide the necessary scopes, and the redirect_uri.
  3. The Zoho Accounts page prompts for user credentials. The user enters the credentials and may grant access for the entire session. 
  4. After the user grants access, Zoho Accounts redirects the user to the page you specified in the redirect_uri. You can see the access_token, grant_for_session as parameters to the redirect uri in the address bar.
    Example: javascriptDomainName/redirect.html?access_token={access_token}&grant_for_session=true|false
  5. The redirect.html file must run the script to store the access token of a particular user in local storage and use it while making API calls to Zoho CRM. This file is available in the attached ZIP of this post.
  6. Parse the access_token parameter to obtain the OAuth token.
  7. Note that the OAuthtoken expires every one hour. Generate a new one as and when required.

Note
  • You can find the sample JS app as an attachment to this post.
  • You can also download our JS SDK from the Github page.

After you download the ZIP, it opens the jssdktest folder that contains the below folders.
  • app - This folder contains the redirect.html file which holds the script to store and retrieve tokens from local storage.
  • index.html - The HTML file that renders the form where the user-entered details are captured to insert a lead in Zoho CRM. This file also calls the init() method to simultaneously initialize the SDK while the user submits the form.
  • js - this folder contains the zcrmsdk.js and the processData.js files. 
    zcrmsdk.js holds all the API methods.
    The processData.js file contains the script to initialize the SDK (init()), the action that happens when the user clicks the Submit button on the web page (submitData()) etc,.

Let us now see how CORS works while using the JS app.

Step - 1: User Redirection and SDK Initialization
The user visits your web page and the app redirects the user to Zoho Accounts with the client id, scopes, and the redirect URI that you have specified in the processData.js file.



The user enters the Zoho Credentials. Zoho Accounts prompts for user consent.
When the user clicks Accept, Zoho Accounts redirects the user to the URL you specified while registering your app. In our case, it is the path to the redirect.html file inside the app folder.
This step simultaneously initializes the SDK and runs the script to store the token.

Step - 2: redirect.html runs the script to store the access token
After the user grants access to the app, the access token is sent as a parameter in the address bar of the redirect URI.
The redirect.html invokes the setAccessToken() method and stores the token in local storage.
Here's the code snippet.

function setAccessToken() {
        var hashProps = getPropertiesFromURL();
        if(hashProps) {
            for( var k in hashProps) {
                if( hashProps.hasOwnProperty(k)) {
                    var key = ( k === 'access_toke' || k === 'access_token' ) ? 'access_token' : k;
                    var value = ( k === 'api_domain' ) ? decodeURIComponent(hashProps[k]) : hashProps[k];
                    localStorage.setItem(key, value);
                }
            }
        }
        setTimeout(function() { window.close(); }, 0);
    }
    setAccessToken();
You can also see the access token in the browser console under the Application tab.



Step-3: Display the Homepage of the app (index.html)
After the access token is obtained, the index.html page (the homepage URL you specified while registering) of your app is displayed.
The user enters the details in the form and clicks Submit.



Step-4: Invoke the submitData() method from the processData.js file
Clicking the Submit button invokes the submitData() method that contains the code to insert the lead in Zoho CRM with the details furnished in the form.
The code snippet is as follows.

function submitData()
{
    var firstName = document.getElementById("firstName").value;
    var lastName = document.getElementById("lastName").value;
    var email = document.getElementById("email").value;
    var company = document.getElementById("company").value;

    var dataObj = {'First_Name': firstName,'Last_Name': lastName, 'Email': email, 'Company': company};
    var input = {'module':'Leads', 'body':{'data':[dataObj]}};
        headers = {'Content-Type': 'application/json'};
       ZCRM.API.RECORDS.post(input).then(function(resp){
                var jsonData = JSON.parse(resp);
           window.location.replace(window.location.origin + "/view.html");
     //location.reload();
        });
}

Step-5: Make the cross-origin request to insert the lead
The method submitData() sets the headers and makes a function call to ZCRM.API.Records.post() which in turn, makes a CORS request to the Zoho CRM server.
You can see the request headers being set in the browser console under the Network tab.



As you can see, the header Access-Control-Allow-Origin contains the value as the JavaScript Domain.
When this domain and the one specified during app registration matches, the request goes through and the lead is inserted in CRM. Otherwise, the app receives the error.
Below is the screenshot after the lead is inserted in CRM.



The major advantage of using the JS SDK is that all APIs are available as JS functions,  and CORS code handling is already done. All you have to do is incorporate the requested methods in your app's code and make calls from the registered JavaScript domain.


We hope you found this post useful. Stay tuned for more!

Cheers!














    Access your files securely from anywhere

        All-in-one knowledge management and training platform for your employees and customers.






                              Zoho Developer Community




                                                    • Desk Community Learning Series


                                                    • Digest


                                                    • Functions


                                                    • Meetups


                                                    • Kbase


                                                    • Resources


                                                    • Glossary


                                                    • Desk Marketplace


                                                    • MVP Corner


                                                    • Word of the Day


                                                    • Ask the Experts



                                                              • Sticky Posts

                                                              • Kaizen #198: Using Client Script for Custom Validation in Blueprint

                                                                Nearing 200th Kaizen Post – 1 More to the Big Two-Oh-Oh! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.
                                                              • Kaizen #226: Using ZRC in Client Script

                                                                Hello everyone! Welcome to another week of Kaizen. In today's post, lets see what is ZRC (Zoho Request Client) and how we can use ZRC methods in Client Script to get inputs from a Salesperson and update the Lead status with a single button click. In this
                                                              • Kaizen #222 - Client Script Support for Notes Related List

                                                                Hello everyone! Welcome to another week of Kaizen. The final Kaizen post of the year 2025 is here! With the new Client Script support for the Notes Related List, you can validate, enrich, and manage notes across modules. In this post, we’ll explore how
                                                              • Kaizen #217 - Actions APIs : Tasks

                                                                Welcome to another week of Kaizen! In last week's post we discussed Email Notifications APIs which act as the link between your Workflow automations and you. We have discussed how Zylker Cloud Services uses Email Notifications API in their custom dashboard.
                                                              • Kaizen #216 - Actions APIs : Email Notifications

                                                                Welcome to another week of Kaizen! For the last three weeks, we have been discussing Zylker's workflows. We successfully updated a dormant workflow, built a new one from the ground up and more. But our work is not finished—these automated processes are


                                                              Manage your brands on social media



                                                                    Zoho TeamInbox Resources



                                                                        Zoho CRM Plus Resources

                                                                          Zoho Books Resources


                                                                            Zoho Subscriptions Resources

                                                                              Zoho Projects Resources


                                                                                Zoho Sprints Resources


                                                                                  Qntrl Resources


                                                                                    Zoho Creator Resources



                                                                                        Zoho CRM Resources

                                                                                        • CRM Community Learning Series

                                                                                          CRM Community Learning Series


                                                                                        • Kaizen

                                                                                          Kaizen

                                                                                        • Functions

                                                                                          Functions

                                                                                        • Meetups

                                                                                          Meetups

                                                                                        • Kbase

                                                                                          Kbase

                                                                                        • Resources

                                                                                          Resources

                                                                                        • Digest

                                                                                          Digest

                                                                                        • CRM Marketplace

                                                                                          CRM Marketplace

                                                                                        • MVP Corner

                                                                                          MVP Corner







                                                                                            Design. Discuss. Deliver.

                                                                                            Create visually engaging stories with Zoho Show.

                                                                                            Get Started Now


                                                                                              Zoho Show Resources

                                                                                                Zoho Writer

                                                                                                Get Started. Write Away!

                                                                                                Writer is a powerful online word processor, designed for collaborative work.

                                                                                                  Zoho CRM コンテンツ




                                                                                                    Nederlandse Hulpbronnen


                                                                                                        ご検討中の方




                                                                                                                • Recent Topics

                                                                                                                • Zoho vault filling in a form it's not supposed to fill in

                                                                                                                  Hey there, I have a problem with ZOHO Vault autofill. In a software package, we have these options: For some reason zoho vault always replaces what's in the top option and fills a 2fa password in there, and then saves that value.. Meaning whatever was
                                                                                                                • Zoho Booking Integration with Desk

                                                                                                                  Just wanting to share something in case it helps someone else who may run into a similar use case as we did. Issue: Currently, the Zoho Booking integration with desk will drop a comment into the ticket when a customer books a time, however it won't change
                                                                                                                • Let us view and export the full price books data from CRM

                                                                                                                  I quote out of CRM, some of my clients have specialised pricing for specific products - therefore we use Price Books to manage these special prices. I can only see the breakdown of the products listed in the price book and the specialised pricing for
                                                                                                                • Syncing calendar with Google Calendar doesn't work when events are sent to auto repeat

                                                                                                                  Hi... The ZOHO CRM -- GOOGLE CALENDAR sync is broken. If I create a single event on either side, sync works, but if I create an event with auto repeat on either side it doesn't work. Furthermore, events created before the sync don't show up in the calendar.
                                                                                                                • Organization wide Account and Contacts Visibility/Sharing Capabilities?

                                                                                                                  Has anyone figured out a way to make visibility or sharing of Accounts and Contacts to be available across the entire organization without having to have every individual user edit their Sharing permissions? For our sales folks they need to be able to
                                                                                                                • Notification of Interaction Assignment

                                                                                                                  If a user is assigned an interaction, they should be notified via email. These are almost useless because if I assign an interaction for someone to respond to, they dont know that I assigned it to them without me telling them or them logging in and discovering
                                                                                                                • Countries List Global Set- Complete with Phone Country Code and Continent.

                                                                                                                  Dear Zoho Team I saw your recent addition to the Global Sets regarding the Countries list and states. While working on it, why didn't you also add things like Continent and Phone Country Code? Also, some ISO codes from some Countries/regions are mis
                                                                                                                • Custom Display Field for Lookup Dropdowns in Zoho CRM

                                                                                                                  Could Zoho CRM support changing the display field in lookup dropdowns, like Zoho Creator does? This would make it much easier to select the right record by showing a more useful field instead of only the default one. It would improve speed, clarity, and
                                                                                                                • Message as bot

                                                                                                                  I would like to be able to send a Cliq message truly as a bot. the current implementation of this function, while it sends the message as a bot it sends that message inside a chat from the user how authenticated the flow cliq connection instead of directly
                                                                                                                • Books <-> CRM synchronisation with custom Fields

                                                                                                                  Hello, We are synchronising Books Customers with CRM Accounts. In CRM Accounts I set up last year a "segments" multiselect field shown below In Books, I set up a custom multi-select field with the same value as in the CRM And set up the synchronisation inside Books. Want to synchronise the Books Segments with the CRM Segments, but the later doesn't exist, and another non-existing is there ?! First, I don't understand where the field Segmentation is coming from. Second, I set CRM Segmentation to sync
                                                                                                                • Trouble with using Apostrophe in Name of Customers and Vendors

                                                                                                                  We have had an ongoing issue with how the system recognizes an apostrophe in the name of customers and vendors. The search will not return any results for a name that includes the mark; ie one of our vendors names is "L'Heritage" and when entering the
                                                                                                                • Recording overpayment?

                                                                                                                  So a customer just overpaid me and how do I record this? I can't enter an amount that is higher than the invoice amount. Eg. Invoice is $195 and he sent $200. He's a reccuring customer so is there a way to record so that he has a $5 advance for future invoice?
                                                                                                                • Introducing the New Zoho Assist Quick Support Plugin

                                                                                                                  We are thrilled to announce the new Zoho Assist Quick Support Plugin, the upgraded and enhanced version of the Zoho Assist Customer Plugin. This new plugin allows organizations and IT administrators to deploy it directly onto their customers’ devices,
                                                                                                                • Automate your signing workflows with Zoho Sign + n8n

                                                                                                                  Hello! We're excited to announce that Zoho Sign is now available as a community node on n8n, a popular open-source workflow automation platform used by tens of thousands of teams worldwide. n8n lets you connect apps, APIs, and services through a visual
                                                                                                                • Ask the Experts 27: Onboarding and managing support reps

                                                                                                                  Hello everyone, We are back with our Ask the Experts (ATE) series for 2026. This year, we bring experts to help you address customer support challenges using Zoho Desk. For our first ATE, we are getting into the human side of customer support. "Every
                                                                                                                • Retainer invoice in Zoho Finance modlue

                                                                                                                  Hello, Is there a way of creating retainer invoices in the Zoho Finance module? If not can I request this is considered for future updates please.
                                                                                                                • Spotlight #27: Embed visual collaboration Spaces in your presentations using the Vani add-on

                                                                                                                  Hello everyone! This month’s spotlight feature is the Vani add-on for Zoho Show. Every time you pause your presentation to open another tab or pull up supporting material, you lose a bit of momentum. At Zoho Show, we design features that keep everything
                                                                                                                • CRM

                                                                                                                  Is anyone else experiencing this issue? Our company is not moving out of using Gmail's web app. It just has more features and is a better email program than Zoho Mail. Gmail has an extension (Zoho CRM for Gmail) that we're using but we've found some serious
                                                                                                                • Good news! Calendar in Zoho CRM gets a face lift

                                                                                                                  Dear Customers, We are delighted to unveil the revamped calendar UI in Zoho CRM. With a complete visual overhaul aligned with CRM for Everyone, the calendar now offers a more intuitive and flexible scheduling experience. What’s new? Distinguish activities
                                                                                                                • Global Search / Command Palette in Live App

                                                                                                                  Zoho Creator applications can contain many forms, reports, pages, and dashboards. While navigation inside the app is smooth, users still need to move through multiple menus or screens to find specific records or open particular modules. Currently, in
                                                                                                                • New 2026 Application Themes

                                                                                                                  Love the new themes - shame you can't get a little more granular with the colours, ie 3 different colours so one for the dropdown menu background. Also, I did have our logo above the application name but it appears you can't change logo placement position
                                                                                                                • Smarter appointment allocation with round-robin distribution

                                                                                                                  Greetings from the Zoho Bookings team! We’re excited to introduce the Appointment Distribution feature, a new way to decide how appointments are assigned among users. By default, appointments are distributed evenly across all event types, but this enhancement
                                                                                                                • A2P 10DLC Opt-in Rejection Issue with Zoho Creator Public Form

                                                                                                                  Hi everyone, I’m working on an A2P 10DLC SMS campaign and running into repeated rejections due to opt-in issues. I’m using Zoho Creator for the registration flow. The form is public (no login required). Users enter their phone number and there is an unchecked
                                                                                                                • Make Quick Edits to Images Before Attaching

                                                                                                                  Hello everyone, We have enhanced how attachments are handled in tickets to help agents preview and share files more efficiently in Zoho Desk. Agents can preview image attachments before adding them to tickets and edit them using attachment annotator.
                                                                                                                • 3/18 オンライン勉強会のお知らせ Zoho ワークアウト (無料)

                                                                                                                  ユーザーの皆さま、こんにちは。コミュニティチームの中野です。 3月開催のZoho ワークアウトの開催が決定しましたのでご案内します。 今回はZoomにて、オンライン開催します。 ▶︎参加登録はこちら(無料) https://us02web.zoom.us/meeting/register/BoNTN7zYR8OvOPGShqBY0A ━━━━━━━━━━━━━━━━━━━━━━━━ Zoho ワークアウトとは? Zoho ユーザー同士で交流しながら、サービスに関する疑問や不明点の解消を目指すイベントです。
                                                                                                                • Extend color coding to custom picklist fields

                                                                                                                  Objectively, Projects has the best UI of any Zoho app — clean, intuitive, and never feels bloated. Big props to whoever owns the design. Feature request: color coding for custom picklist field values in field customization. You've already done it in two
                                                                                                                • New in Office Integrator: In-sheet text translation

                                                                                                                  Hi users, We're pleased to introduce translation capability in the spreadsheet editor in Zoho Office Integrator. This allows you to translate the text in your spreadsheet's cells into 70+ languages from within your web app. Office Integrator's spreadsheet
                                                                                                                • Streamline email communication with Out of Office configuration

                                                                                                                  Managing user communication effectively is the key to ensuring timely responses and consistent messaging. However, when users are unavailable, the absence of an Out of Office response can lead to delays and missed expectations. Managing these settings
                                                                                                                • Changing settings for auto logoff

                                                                                                                  I've noticed that when I haven't used Cliq for a while, I have to re-enter my password. That is really clumsy, especially if you have a complicated password. Because it won't be filled in automatically. Is there a way to change that behaviour? We are
                                                                                                                • A few Issues when using "Pay Bill via Check"

                                                                                                                  We have quite a bit of issues with how paying for Bills via Check works. Would love some feedback from the Zoho team in case we are doing something incorrectly. 1. When we go from a vendor and select "Pay Bill via Check" option, we see ALL the outstanding
                                                                                                                • Prevent tracking users from specific countries

                                                                                                                  Currently, I’m receiving many bot visits from the United States and Malaysia. I would like these visits not to be recorded in SalesIQ. I already enabled the option to exclude traffic from cloud service providers, but I’m still receiving bot visits. Ideally,
                                                                                                                • My client requires me to have custom pdf file names to except payment for invoices, how can I customize this before emailing.

                                                                                                                  Hello! I love the program so far but there are a few things that are standing in the way. I hope you guys can code them in so I can keep the program for years to come. My client requires I customize the pdf file names I send in for billing. Can you please
                                                                                                                • Edit Project Number?

                                                                                                                  Hi all: We just signed up for a trial of zoho one, which includes ZoHo Projects. We've noticed there was a 'dummy project' preloaded in projects to help familiarize yourself with the software. We've created a couple of our own projects now but noticed since the dummy project was preloaded, our projects start with number 2 then 3, sequentially. Since it seems we will be keeping zoho past the trial, If we delete the dummy project, how do we get our own projects renumbered, beginning with 1? We'd like
                                                                                                                • Download pricebook products & details - not just pricebook creation date & name

                                                                                                                  We're looking to download a copy of a pricebook and its associated products & book prices (as we have several offices in different countries selling the same products), however, when using the export feature under Data administration it only gives me
                                                                                                                • 554 5.1.1 – Mail sending blocked for the domain(s): [gmail.com]

                                                                                                                  Here's your corrected text: Hello, I hope you are doing well. I was unable to send a message and received the following error: "554 5.1.1 – Mail sending blocked for the domain(s): [gmail.com]" I tried to send and deliver an email but got this error. I
                                                                                                                • Outgoing Mail Blocked – Suspicious Login Activity (Need Clarification and Solution)

                                                                                                                  Hello, I’m currently facing an issue where my Zoho Mail account has been blocked due to “suspicious login activity,” and outgoing emails are restricted. Here are the details shown: Block type: Outgoing mail blocked Reason: Suspicious login activity A
                                                                                                                • Assign Meeting in records

                                                                                                                  It would be nice to be able to "call and assing" meetings from a record, for example from a Deal. Right now - calendar is synced with CRM - meetings show in calendar - you can go in each meeting and assign it to a record It would be nice to be able to
                                                                                                                • Allow Global Admin to access/edit all forms without changing owners

                                                                                                                  Hi there, Please consider adding a feature where the Global Admin of the account an automatically access/edit any form in the Company Account. I'm the Global Admin on our Zoho One plan, and we have multiple users that use/create forms. But for me to access
                                                                                                                • ERROR: "Please enter a valid Phone"

                                                                                                                  WHAT IS THE PHONE FORMAT? There is nothing ANYWHERE to define the format. At least the error should either show the correct format or provide a link to the help file I enter a valid phone number in as many formats as I can think of and none of them allow me to save the number to CRM Nothing works! No matter what format I enter I keep getting a red error "Please enter a valid Phone" The international format for MY mobile is +61414652366 (or +61 414 652 366) Local format is 0414652366 I call all over
                                                                                                                • Introducing Zoho Sprints 3.0

                                                                                                                  Zoho Sprints is consistently evolving in steady increments. The introduction of the latest version, with its enterprise level solutions, brings to you advanced capabilities that propel your agile efforts in the right direction. Here's a quick glimpse
                                                                                                                • Next Page