Kaizen #70 - Client Script Support for Wizards

Kaizen #70 - Client Script Support for Wizards

Hello everyone! 
Welcome back to another interesting Kaizen post. In this post, we can discuss the recently added Client Script Support for Wizards.

What is a Wizard?
A Wizard in Zoho CRM helps you divide a long form into a series of screens. You can also have dynamic changes to your forms based on the input in Wizard using Conditional Rules in Wizard. This type of step-wise approach reduces the chances of erroneous data entry, as the partially completed form can be saved as a draft and submitted later. 

What is Client Script?
Client Script gives you a seamless platform for achieving and extending your business cases in Zoho CRM by allowing Java Script code execution in your browser. To know more about the feautres of Client Script, click here.

Need for Client Script in Wizards
Client Script support for Wizard enables you to customize and extend your business cases with respect to Wizards, beyond Conditional Rules. 
For example,
  • Auto-populate field data while creating or editing a record using Wizard.
  • Apply advanced formula computation to the fields in a Wizard.
  • Achieve field validation, auto-correction, and data enrichment in Wizard.
  • Display custom error messages for a specific set of users or fields in a Wizard.
Events for Wizards in Client Script
      You can trigger a Client Script using the Events available for create/edit pages of Wizard.
  • whenever a wizard loads - onLoad Wizard Event
  • when you click on the save button in  a Wizard - onBeforeSave Wizard Event
  • when you navigate from one screen to another - onTransition Wizard Event
  • before navigating from one screen to another screen - onBeforeTransition Wizard Event
  • when you update any of the fields - onChange Wizard Event
  • when you update a specific field - onChange Field Event.


ZDK Client Function

Description
setVisibility()


Show or Hide a button or text component of a Wizard

setContent(value)

Set text content for the text element.

getElementByID(element_id)

Get the UIElement object.
transitionTo(api_name)

Makes the transition to the specified screen
getComponent(record-create-wizard) 
 To fetch the component details like screen information of a Wizard. record-create-wizard - is the default value of the Wizard component name.

Note
Apart from these functions, you can use all the other ZDK functions which are not tagged as canvas.

Use Case
Med-X is a Health Care Company that uses Zoho CRM.  For order creation, let us consider that there is an existing Wizard with three screens. The first screen has the product details, the second screen consists of fields related to payment using credit/debit card and the third screen consists of the address fields. The company wants to achieve the following validations and requirements using Client Script in both create and edit pages of the Wizard in Orders module.

1. The minimum quantity for the Category - Masks is 1000. If the user enters a lesser value, display the error message " Minimum quantity should be 1000". The minimum quantity for the Category Surgical Instruments is 100. If the user enters a lesser value, display the error message " Minimum quantity should be 100".

2. If the field Is shipping address same as billing address? is true , then copy and populate the Shipping Address value in the field Billing Address.

3. If the payment method in screen 1 is selected as Credit/Debit card in screen 3, then the Wizard should transit to screen 2.

4. If the country selected in the field Select the Country is India then display the below text, 
Your order will be shipped using the FedEx courier service. Track your order using  the link https://www.fedex.com/en-us/home.html.
If the country selected is the US, then display the below message,
Your order will be shipped using the Blue Dart courier service. Track your order using this link https://www.bluedart.com/tracking.  

Solution using Client Script
The requirements are for create and edit pages of the Orders Wizard. So create two scripts as follows.
  1. Client Script for Create Page (Wizard)
  2. Client Script for Edit Page (Wizard)

1. Client script for Create Page (Wizard)
  • Go to Setup > Developer Space > Client Script. Click +New Script.
  • Specify the details to create a script and click Next.

  • The Client Script should run as and when the fields are updated with values. So create a Client Script with Wizard Event Type and onChange Event.
  • Enter the following script and click Save.
      
switch (field_name) {
case 'Quantity':
        var qty = ZDK.Page.getField("Quantity");
        if ((ZDK.Page.getField("Choose_the_category").getValue() == "Surgical Instruments") && (qty.getValue() < 100)) {
                qty.showError("Minimum order quanity should be 100 pieces");
            }
            else if ((ZDK.Page.getField("Choose_the_category").getValue() == "Masks") && (qty.getValue() < 1000)){
                qty.showError("Minimum order quanity should be 1000 pieces");
            }
        break;
 case 'Is_the_shipping_address_same_as_thbilling_address':
        var billAdd = ZDK.Page.getField("Billing_Address");
        var shipAdd = ZDK.Page.getField("Shipping_Address");
        shipAdd.setValue(billAdd.getValue());
        break;
    case 'Payment_Method':
        var payment = ZDK.Page.getField("Payment_Method");
        if (payment.getValue() != "COD") {
            log(ZDK.Page.getComponent('record-create-wizard'));
            ZDK.Page.getComponent("record-create-wizard").transitionTo("Screen_2");
            break;
        }
case 'Select_the_Country':
        var Text1 = ZDK.UI.getElementByID('Text_1');
        if (ZDK.Page.getField("Select_the_Country").getValue() == 'India') {
            Text1.setContent("Your order will be shipped using Blue Dart courier service. Track your orders using this link.");
        }
        else if (ZDK.Page.getField("Select_the_Country").getValue() == 'US') {
            Text1.setContent("Your order will be shipped using FedEx courier service. Track your orders using this link");
        }
break;
}


  • Here, the field name is the event argument that will hold the value of the field that is being changed by the user in the Wizard. With the help of this argument (field_name), you can check which field is being updated by the user using switch...case or if.. else statement. To display the error message, you can use showError(error), to change the content in the text component use setContent(), to jump to a different screen use ZDK.Page.getComponent("record-create-wizard").transitionTo("Screen_X");  and to copy the content to another field use setValue(). Here, the name record-create-wizard is constant for create and edit Wizard pages.
  • Here is how the Client Script works in a Wizard,




2. Client Script for Edit Page (Wizard)
      To achieve the solution for the edit page of Orders Wizard, you need to create another Client Script and select the Page as Edit Page (Wizard) as shown below.


  • Use the same code and click Save.

Note
Using transitionTo(api_name), you can transit only to previous screens in Create Page (Wizard).

We hope you found this post useful. We will meet you next week with another interesting topic! Get in touch with us at support@zohocrm.com if you have any questions, or let us know in the comments.


Cheers!


    Access your files securely from anywhere







                            Zoho Developer Community




                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                  • Ask the Experts



                                                            • Sticky Posts

                                                            • Kaizen #217 - Actions APIs : Tasks

                                                              Welcome to another week of Kaizen! In last week's post we discussed Email Notifications APIs which act as the link between your Workflow automations and you. We have discussed how Zylker Cloud Services uses Email Notifications API in their custom dashboard.
                                                            • Kaizen #216 - Actions APIs : Email Notifications

                                                              Welcome to another week of Kaizen! For the last three weeks, we have been discussing Zylker's workflows. We successfully updated a dormant workflow, built a new one from the ground up and more. But our work is not finished—these automated processes are
                                                            • Kaizen #152 - Client Script Support for the new Canvas Record Forms

                                                              Hello everyone! Have you ever wanted to trigger actions on click of a canvas button, icon, or text mandatory forms in Create/Edit and Clone Pages? Have you ever wanted to control how elements behave on the new Canvas Record Forms? This can be achieved
                                                            • Kaizen #142: How to Navigate to Another Page in Zoho CRM using Client Script

                                                              Hello everyone! Welcome back to another exciting Kaizen post. In this post, let us see how you can you navigate to different Pages using Client Script. In this Kaizen post, Need to Navigate to different Pages Client Script ZDKs related to navigation A.
                                                            • Kaizen #210 - Answering your Questions | Event Management System using ZDK CLI

                                                              Hello Everyone, Welcome back to yet another post in the Kaizen Series! As you already may know, for the Kaizen #200 milestone, we asked for your feedback and many of you suggested topics for us to discuss. We have been writing on these topics over the


                                                            Manage your brands on social media



                                                                  Zoho TeamInbox Resources



                                                                      Zoho CRM Plus Resources

                                                                        Zoho Books Resources


                                                                          Zoho Subscriptions Resources

                                                                            Zoho Projects Resources


                                                                              Zoho Sprints Resources


                                                                                Qntrl Resources


                                                                                  Zoho Creator Resources



                                                                                      Zoho CRM Resources

                                                                                      • CRM Community Learning Series

                                                                                        CRM Community Learning Series


                                                                                      • Kaizen

                                                                                        Kaizen

                                                                                      • Functions

                                                                                        Functions

                                                                                      • Meetups

                                                                                        Meetups

                                                                                      • Kbase

                                                                                        Kbase

                                                                                      • Resources

                                                                                        Resources

                                                                                      • Digest

                                                                                        Digest

                                                                                      • CRM Marketplace

                                                                                        CRM Marketplace

                                                                                      • MVP Corner

                                                                                        MVP Corner







                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now


                                                                                            Zoho Show Resources

                                                                                              Zoho Writer

                                                                                              Get Started. Write Away!

                                                                                              Writer is a powerful online word processor, designed for collaborative work.

                                                                                                Zoho CRM コンテンツ



                                                                                                  Nederlandse Hulpbronnen


                                                                                                      ご検討中の方




                                                                                                              • Recent Topics

                                                                                                              • Calendar week view: Today + 6

                                                                                                                Is there anyway to have the calendar change dynamically based on the date? Due to the amount of events, we only display a week at a time, but towards the end of the week, we can no longer see ahead to next week (without changing it manually every time).
                                                                                                              • How to restrict user/portal user change canvas view

                                                                                                                Hi , I would like to restrict user / portal user change their canvas view because I hide some sensitive field for them. I dont want my user switch the canvas view that do not belong to them But seems Zoho do not provide this setting?
                                                                                                              • Introducing parent-child ticketing in Zoho Desk [Early access]

                                                                                                                Hello Zoho Desk users! We have introduced the parent-child ticketing system to help customer service teams ensure efficient resolution of issues involving multiple, related tickets. You can now combine repetitive and interconnected tickets into parent-child
                                                                                                              • How to add to Subforms via Zapier with Zoho Writer?

                                                                                                                I have the following layout for a Zoho Writer Document. As you can see there is a repeating subform taking in "Items". I am trying to make a Zapier integration with it, and I can see there is 1 field saying: "Items", but it does not specify how I'm supposed
                                                                                                              • Contrôles administratifs granulaires : un atout pour la sécurité des e-mails

                                                                                                                La moindre erreur dans votre système de messagerie peut coûter très cher à votre entreprise, tant en argent qu’en conformité et en image de marque. Pour beaucoup d’organisations, ce risque est bien réel. Les e-mails véhiculent quotidiennement des informations
                                                                                                              • Collections Management: #6 Realign Customers who gets back In-Term

                                                                                                                Arun stared at the subscription list on his dashboard. Another account had just been moved to Cancelled status after completing the whole dunning process. Nothing unusual, just that payment failures happen, retries fail, and cancellation is the expected
                                                                                                              • Zoho Mail IP Blacklist

                                                                                                                I need problems with send mails: Error: junk mail rejected - sender4-op-o10.zoho.com 136.143.188.10, is in RBL. Spamcop. Please remove FQDN for blacklist. Regards.
                                                                                                              • I can receive but not send emails

                                                                                                                Hello, I've been not able to send emails for almost a year now. I been using alternate email to do this. I want to know how to fix this so I can use my zoho account normally again.
                                                                                                              • The challenge of 24/7 connectivity: Being present and meeting customer expectations

                                                                                                                Before television entered our homes, radio was our window to the world. We had to tune carefully to catch voices from distant places. When television arrived, the world began to grow smaller. We can watch rocket launches, see the goal that wins our favorite
                                                                                                              • How to download all attachments from inbox, send, other folders in one go

                                                                                                                Hi All, Appreciate if anyone could help me with steps for below requirement. How to download all attachments from inbox, send, other folders in one go. Even mapping to new folder will help me. Thanks in advance.
                                                                                                              • Cannot connect mail accounts to Thunderbird

                                                                                                                Hi Support - I'm attempting to add my mail accounts to Thunderbird but I'm getting an unable to login to server error. I tried to use the password associated with my account I received the unable to login error. So I went into Zoho Accounts and generate
                                                                                                              • Alias Email Id already exists

                                                                                                                Hi, I just verified my domain sesque (dot) com and now I am trying to create the admin account using admin (at) sesque (dot) com, but I am getting an error saying "Alias Email Id already exists". I used to have another Zoho account with this email address,
                                                                                                              • Unable to connect to smtp server, connection timed out

                                                                                                                Hi Team, I am facing below issue, while sending out emails from thunderbird client. It used to work, facing this issue from morning. Error: Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.zoho.com
                                                                                                              • javax.mail.authenticationfailedexception 535 authentication failed

                                                                                                                Hi, I am facing 535 authentication failed error when trying to send email from zoho desktop as well as in webmail. Can you suggest to fix this issue,. Regards, Rekha
                                                                                                              • DKIM Verification Failed (Namecheap)

                                                                                                                Hi! I have already set up the TXT records in Namecheap but I keep getting the "Verification Failed" pop up. Was wondering if I'm the only one who has this problem and can anyone help me with this? Thanks!
                                                                                                              • Emails stuck in Queue

                                                                                                                Hi there, Since yesterday I have a few out going emails stuck in a queue. It say it will auto retry sending however nothing is happening. It seems to be affecting roughly 50% of my outgoing emails. Please help Thanks
                                                                                                              • Soft Bounce from transational emails from BREVO (Sendinblue)

                                                                                                                I manage the website of a client who uses your EMAIL service for the domain floranativadobrasil.com. And I use the BREVO email service, previously called SendinBlue, to send transactional emails about events specific to the website. All emails sent to
                                                                                                              • Ability to Edit YouTube Video Title, Description & Thumbnail After Publishing

                                                                                                                Hi Zoho Social Team, How are you? We would like to request an enhancement to Zoho Social that enables users to edit YouTube video details after the video has already been published. Your team confirmed that while Zoho Social currently allows editing the
                                                                                                              • Getting an error Address not found Your message wasn't delivered

                                                                                                                Hey, I'm trying to configure zoho mail for my website https://businessentity.org/ The email is meredith.karter@businessentity.org I'm able to successfully send the mails but when someone sends an email to above mail, this error shoots up: Address not
                                                                                                              • Support Uploading YouTube Videos Longer Than 60 Minutes

                                                                                                                Hi Zoho Social Team, How are you? We would like to request support for uploading YouTube videos longer than 60 minutes directly through Zoho Social. Your support team informed us that Zoho Social currently cannot upload videos over 60 minutes due to “API
                                                                                                              • Need Faster Help? Try Live Chat Support

                                                                                                                Hello there, We understand that sometimes, whether you’re facing an issue, exploring a feature, or need quick clarification, sending an email and waiting for a response just doesn’t cut it. You need answers, and you need them now. That’s exactly why we
                                                                                                              • Can't deactivate Spell Check

                                                                                                                Hi Community, right now I'm using the Zoho Mail Desktop-Software. So far, so good.. many possibilities. Overall very nice. What is extremely annoying right now, is that we are not able to deactivate the Spell Check feature. And we are barely able to focus
                                                                                                              • Zoho Toolkit Email Signature Generator

                                                                                                                I'm having real issues with the email signature generator with no matter where I host the photo, Zoho doesn't seem to show the photo on the link provided?
                                                                                                              • Company Policy Upload - Request All EE to review and sign

                                                                                                                How can I upload policies into Zoho People and have the employees review them and sign off saying they agree, etc.? Also, if I make a revision to a policy, I would like that changed or updated policy to be distributed or have the employees notified that
                                                                                                              • Zoho Sign Global Settings vs. Template and Document

                                                                                                                Hello, We are running into an issue on a current use case. We already use Zoho Sign. Now that KBA is available, we want to begin using it in our tax delivery process, by allowing clients to sign electronically, but also download a copy of their return
                                                                                                              • Zoho Mail Desktop Crashes on Linux - Ubuntu 24 LTS

                                                                                                                Hi, I have been trying to run the desktop app on Ubuntu for the past few day with no luck. I have tried both the .deb package and the appImage. When I attempt to open the app. It just crashes immediately. The crash error dialog appeared once and I cant
                                                                                                              • Can't login to Zoho mail

                                                                                                                I'm logged into Zoho but when I try to go in zoho mail I get: Invalid request! The input passed is invalid or the URL is invoked without valid parameters. Please check your input and try again. I just set up my mx records and stuff with namecheap a few
                                                                                                              • Zoho IP blocked by SpamCop

                                                                                                                Hi, Many of my emails are blocked and I receive this:  INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :spamcop.mimecast.org Blocked - see https://www.spamcop.net/bl.shtml?136.143.188.51. - https://community.mimecast.com/docs/DOC-1369#550 [DGwIYPPSOfWI
                                                                                                              • Differences between Zoho Books and Zoho Billing

                                                                                                                Without a long drawn out process to compare these. If you were looking at these Books and Billing, what made you opt for one and not the other. Thanks
                                                                                                              • Server error when trying to Data > Sort > Custom Sort

                                                                                                                Been using Data > Sort > Custom Sort for a while, now it has suddenly stopped working. When selecting the same data range and trying to execute, I get "Sorry! There was a problem saving your last edit. Please try again."
                                                                                                              • To Assign a genrated pdf to a file upload field using delug

                                                                                                                content = "<html><body>HTML Content on page One <div style='page-break-after:always'></div> HTML Content on page Two </body></html>"; file = zoho.file.convertToPDF(content); file.setFileName("Name of the file"); <variableName> = <FormLinkName>[ID == input.ID];
                                                                                                              • TArgets To Accounts (Modules)

                                                                                                                How can i set sale target to Customers (Accounts Module)
                                                                                                              • Breaking barriers with multilingual WhatsApp templates in IM

                                                                                                                Ever wondered what it feels like to be greeted in your own language by a brand you love? A “Welcome!” feels nice, but a “¡Bienvenido!” or “स्वागत है!” feels personal. In today’s global world, conversations often need to cross both time zones and cross
                                                                                                              • How to share private Opportunities with whole org at an account level

                                                                                                                Opportunities are currently set to private, so our sales team only sees their own opportunities, along with their manager and upper leadership. The need is the ability for the rest of the Org to see the opportunities at an account level, not within the
                                                                                                              • New in Smart Prompt: Record Assistant for contextual assistance, and support for new AI models

                                                                                                                Smart Prompt helps teams stay informed and move faster by providing relevant suggestions where work happens in CRM. With this update, Smart Prompt becomes more adaptable to your organization’s AI preferences. You can now choose which Large Language Model
                                                                                                              • Problema Verificacion con proveedor NIC.AR

                                                                                                                No puedo realizar la verificación del correo, he seguido los pasos indicados y configurado los MX. Y no puedo verificar el correo. He leido en el foro que otros han tenido el mismo problema. Alguno pudo solucionarlo?
                                                                                                              • How to remove some users in zoho accounts

                                                                                                                How to remove some users in Zoho accounts.
                                                                                                              • Unified Inbox for all, including fetched mails

                                                                                                                I fetch mails from different third-parties mailboxes. But I need to switch mailbox too see fetched mails. It's strange. All mailboxes have one shared disk space for own mail and fetched mail, but why do we need to switch mailbox (on the left bottom) to
                                                                                                              • Whatsapp Limitation Questions

                                                                                                                Good day, I would like to find out about the functionality or possibility of all the below points within the Zoho/WhatsApp integration. Will WhatsApp buttons ever be possible in the future? Will WhatsApp Re-directs to different users be possible based
                                                                                                              • Users Not Automatically Being Added To WorkDrive Team

                                                                                                                I have already created a ticket for this issue, but the support team doesn't seem to understand what's happening. Our organization started with a trial of Zoho Workplace around November 10, 2025. I created 10 users, including myself. I sent out the invites,
                                                                                                              • Next Page