In customer service, what makes you exceptional is how you handle the exceptions—those requests that don't easily fit into pre-defined boxes. But how can you proactively catch those exceptions when you're away from your desk?

 

Introducing Radar - a highly-customizable mobile app from Zoho Desk that combines the power of data with the convenience of an app. We built it for people like you, to enable businesses like yours to create meaningful customer experiences from wherever you are.  

 

 

Radar displays vital customer stats in simple, easy-to-read dashboards for agents and managers. Support leaders can keep tabs on metrics including Live Traffic, Resolution Times, and Happiness Ratings from wherever they are. Agents can choose to keep tabs on their Open and Overdue tickets, via Radar's 'Daily Toast'–a summary of personalized stats delivered to you daily. The app also offers all the static dashboards available on the desktop version of Zoho Desk.

 

 

Anomalies are tough to spot when you're looking at a large amount of data. Radar cuts through the clutter by notifying you about exceptions right away. You can set pre-defined limits to metrics, like First Contact Resolution or Response Time. Any deviation from the threshold values will trigger an alert within seconds. With Radar, accurate and timely course correction is just a tap away.

 

 

Most support teams are made up of many different roles and responsibilities. Growing businesses need apps that are flexible and customizable, without compromising on quality. The Radar Store is a marketplace of add-ons and modules, accessible within the Radar app. It presents support leaders and agents the unique opportunity to build the app they need, block by block. As new features are built, they are published to the store, giving users the option to add to their existing stack of capabilities based on their needs.

 

 

Radar brings the Team Feed right to your fingertips, so you don't miss a beat. Agents can reply to tickets, chat with peers, execute Blueprints and fulfill their daily functions without being tied to their desks. Managers can stay on top of monitoring daily activities and step in to supervise or conduct damage control if required.

 

The Radar app is fully functional and live on the Google play store, as well as the Apple app store. For more information about the app, please refer to this help document. If you have any questions, feel free to email us at support@zohodesk.com or post them in the comments below.

Happy ticketing!