Last Activity Time Vs. Modified Time

Last Activity Time Vs. Modified Time

I understand the intended differences between the above referenced Time Fields. I have also seen the following in previous Topics:

The activities and updates that will be recorded as Last Activity time:

    • Editing fields in a record
    • Adding & updating activities, i.e. Tasks, Events, Calls
    • Sending emails to leads and contacts
    • Adding & editing notes
    • Adding potentials & contacts under an account
    • Changing the owner of the record
    • Adding and deleting a record
      (This does not include deleting a record associated to the parent record.)
    • Closing a task
      (Not used for events as they are automatically moved under Closed Activities after the End DateTime.)
    • Deleting and restoring the records (individually or in bulk).

The activities and updates that will NOT be recorded as Last Activity time:

  • Mass operations such as Mass Update, Mass Transfer etc.
    (Except for the Mass Delete option.)
  • Editing contacts or potentials under an account will not be listed under the Account.
  • Deleting related lists under a record.
My problem is that the Last Activity Time Field is not accessible to the user. We have a variety of tasks and alerts that trigger off of time frames. Specific to this issue, we have an alert that triggers if a case is not modified for 30 days, but is still open. However, I find that in some of these cases we have users going in and adding Notes to the Case (Pending Customer, Vendor, etc.). 

Is there anyway that either the Modified date can be enabled to update on the addition of Notes, or that the Last Activity Date can be made available for workflow triggers?

    Access your files securely from anywhere







                            Zoho Developer Community




                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                  • Ask the Experts





                                                            Manage your brands on social media



                                                                  Zoho TeamInbox Resources



                                                                      Zoho CRM Plus Resources

                                                                        Zoho Books Resources


                                                                          Zoho Subscriptions Resources

                                                                            Zoho Projects Resources


                                                                              Zoho Sprints Resources


                                                                                Qntrl Resources


                                                                                  Zoho Creator Resources



                                                                                      Zoho CRM Resources

                                                                                      • CRM Community Learning Series

                                                                                        CRM Community Learning Series


                                                                                      • Kaizen

                                                                                        Kaizen

                                                                                      • Functions

                                                                                        Functions

                                                                                      • Meetups

                                                                                        Meetups

                                                                                      • Kbase

                                                                                        Kbase

                                                                                      • Resources

                                                                                        Resources

                                                                                      • Digest

                                                                                        Digest

                                                                                      • CRM Marketplace

                                                                                        CRM Marketplace

                                                                                      • MVP Corner

                                                                                        MVP Corner







                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now


                                                                                            Zoho Show Resources

                                                                                              Zoho Writer

                                                                                              Get Started. Write Away!

                                                                                              Writer is a powerful online word processor, designed for collaborative work.

                                                                                                Zoho CRM コンテンツ




                                                                                                  Nederlandse Hulpbronnen


                                                                                                      ご検討中の方