No Delay emails in journeys are NOT exactly no delay.
Hi Everyone,
I just got off the phone with MarketingHub support and felt that the information received needs to be communicated loud and clear.
As many of the other people in this forum, I am working to get MarketingHub doing my heavy lifting with leads and hopefully making me look like a super efficient superstar even though we are a 2 person office.
Anyway, what I just found out has made a big difference in the way I will set journeys up. I know that the app has issues, but I also know somethings are working very well. I have found myself questioning my abilities to set up successful journeys.
What I found out is that when you set up a journey and change the delay on an email to 0 hours. The email displays "No delay", but that is not 100% correct. There is an advanced setting in the background which has a default setting of 9:00 and 17:00. that means that if a lead performs the desired action after 5PM, the email will not be sent until the clock strikes 9AM. See the following graphic of the default setting on "No delay"
As many of the other people in this forum, I am working to get MarketingHub doing my heavy lifting with leads and hopefully making me look like a super efficient superstar even though we are a 2 person office.
Anyway, what I just found out has made a big difference in the way I will set journeys up. I know that the app has issues, but I also know somethings are working very well. I have found myself questioning my abilities to set up successful journeys.
What I found out is that when you set up a journey and change the delay on an email to 0 hours. The email displays "No delay", but that is not 100% correct. There is an advanced setting in the background which has a default setting of 9:00 and 17:00. that means that if a lead performs the desired action after 5PM, the email will not be sent until the clock strikes 9AM. See the following graphic of the default setting on "No delay"
I told the support guy that they better let everyone know about this. I have been trying to figure out what I or the app was doing wrong as emails were not being sent as I had so carefully planned.
So some of you that believe your journeys are not working may want to check and change this default.
I hope this helps.
George Thiess
So some of you that believe your journeys are not working may want to check and change this default.
I hope this helps.
George Thiess
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