Project Status Changes Affect Multiple Layouts

Project Status Changes Affect Multiple Layouts

Well that was a fun couple hours.  We have 60-100 ongoing projects at any one time and Project Status is a critical way for us to tell where things are at in our pipeline.  I hopped on Projects to get current status for a customer, and  saw several statuses - with multiple projects - that I did not recognize.

I won't go through all the stuff we did to figure out how to get Project Statuses back correctly and eventually figure out the bug, but here's the problem.

There are two "scopes" of Project Status in ZOHO Projects:
 - Global
 - Layout-Specific

Didn't know that?  Me neither.  Because there is no way to know - within any given layout - what kind of custom Status value you're working on.  What does this mean?

We have a default layout for most of our projects - call it Layout A.  We have another type of project that deserved its own layout because it requires different fields, a different status, etc.  So, we created Layout B as a clone of Layout A.  Then, they started modifying the statuses and values in Layout B to make them what they want.  What none of us realized until too late was that ALL EXISTING PROJECTS based on Layout A received the status changes from Layout B!!!!

Why?  Because apparently when you create a new Layout as a clone of an existing, you're automatically getting "Global" scope statuses.  So, any changes you make in your new layout get applied to ALL OTHER LAYOUTS using those Globally-scoped statuses.  How do you tell where those are?  You can't.  Just make updates (status name or color) and then go searching for projects that look changed.

If you manually add statuses to a Layout, you can select from a dropdown that pops up (now it's a Global status) or free-type it in (now it's a Local status) but, again, once it's in there's no way to tell.

Fortunately I stumbled onto it only a few minutes after Layout B had been modified.  Had I not, the 5 man-hours we just wasted would have been far more.

I can understand a use case for both types of statuses, but to have them just hidden behind the scenes with no way to tell which is which is catastrophic.

Steps to Reproduce:
  1. Create a new layout, call it LayoutA
  2. Add a Custom Status to LayoutA called Hold
  3. Create another layout LayoutB by cloning LayoutA
  4. Edit the Status in LayoutB from "Hold" to "Holding", Apply and Save
  5. Open LayoutA to see that it no longer has a status "Hold" as it's also been updated to "Holding"
  6. Add another status to LayoutA called "Wait", Apply and Save
  7. Open LayoutB, add a Status, type "w" and select "Wait" from the dropdown that pops up, Apply and Save
  8. In LayoutB, update the status "Wait" to "Waiting", Apply and Save
  9. Open LayoutA to see that "Wait" is no longer a status, it's now "Waiting"

    Access your files securely from anywhere








                            Zoho Developer Community



                                Bootcamp
                                Community
                                Pricing
                                Webinars
                                What's New
                                Integrations
                                Contact Support
                                Contact Sales
                                  Zoho Survey Resources
                                    Features
                                    Survey Templates
                                    Integrations
                                    Community
                                    iOS Mobile Surveys
                                    Pricing
                                    Android Mobile Surveys
                                    Insurvey Blogs
                                    Insight Blogs
                                    Tips & Tricks





                                                Latest Feature Updates

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                  • Ask the Experts




                                                      Zoho SalesIQ Resources

                                                            • Sticky Posts

                                                            • How to Add Users to your Organization in ZohoMail?

                                                              A better clarity so you can create other users to start using Zoho Mail. You can directly Add Users from the Control Panel to your Organization. You can invite users with the existing email address. If the person (user) already uses ZohoCRM, then you can import users from Zoho CRM. You can also import them using a .csv file. (if you are planning to add them in Bulk)  In this topic, We will be discussing on how to Add and Invite users only.  The Import options are self explanatory. ____________________________________________________________________________________________________________


                                                            Manage your brands on social media
                                                            Access Zoho Social

                                                              Zoho Pagesense Resources


                                                                  Zoho TeamInbox Resources

                                                                    Zoho DataPrep Resources


                                                                      Zoho CRM Plus Resources

                                                                        Zoho Books Resources


                                                                          Zoho Subscriptions Resources

                                                                            Zoho Projects Resources


                                                                              Zoho Sprints Resources


                                                                                Qntrl Resources


                                                                                  Zoho Creator Resources



                                                                                      Zoho CRM Resources

                                                                                      • CRM Community Learning Series

                                                                                        CRM Community Learning Series


                                                                                      • Kaizen

                                                                                        Kaizen

                                                                                      • Functions

                                                                                        Functions

                                                                                      • Meetups

                                                                                        Meetups

                                                                                      • Kbase

                                                                                        Kbase

                                                                                      • Resources

                                                                                        Resources

                                                                                      • Digest

                                                                                        Digest

                                                                                      • CRM Marketplace

                                                                                        CRM Marketplace

                                                                                      • MVP Corner

                                                                                        MVP Corner









                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now


                                                                                            Zoho Show Resources

                                                                                              Zoho Writer

                                                                                              Get Started. Write Away!

                                                                                              Writer is a powerful online word processor, designed for collaborative work.

                                                                                                Zoho CRM コンテンツ



                                                                                                  Nederlandse Hulpbronnen


                                                                                                      ご検討中の方




                                                                                                              • Recent Topics

                                                                                                              • Allow Admins to Transfer Ownership of Their Own Files & Folders

                                                                                                                Hi Zoho WorkDrive Team, Hope you are doing well. We would like to request an important enhancement to the ownership-transfer functionality in Zoho WorkDrive, specifically regarding administrator capabilities. As administrators, we have the ability to

                                                                                                              • Tip#46: Capture accurate log hours

                                                                                                                Hello everyone, Use the newly introduced timer settings that will streamline the usage of timers and help admins or workspace owners to manage the time entries of the workspace users better. Check out the below mentioned timer settings added to the Timesheet

                                                                                                              • Moving to app-specific authentication for Google integrations

                                                                                                                Hello everyone, We’re making an important change to how Google integrations work in our platform. Until now, we used a common Google project across Zoho to enable integrations like Google Drive, Calendar, and more. Going forward, we’ll be moving to an

                                                                                                              • Lost the ability to sort by ticket owner

                                                                                                                Hi all, in the last week or so, we have lost the ability to sort tickets by Ticket Owner. Unlike the other columns which we can hover over and click on to sort, Ticket Owner is no longer clickable. Is it just us, or are other customers seeing this too?

                                                                                                              • How Can i put a form in Zobot

                                                                                                                Hi,how can i integrate a form which has a multiple options to choose from.the form should be opened or displayed by zobot after it meets a requirement in the conversation. Thanks in advance !

                                                                                                              • Playback and Management Enhancements for Zoho Quartz Recordings

                                                                                                                Hello Zoho Team, We hope you're all doing well. We would like to submit a feature request related to Zoho Quartz, the tool used to record and share browser sessions with Zoho Support. 🎯 Current Functionality As of now, Zoho Quartz allows users to record

                                                                                                              • Zoho Analytics - Feature Request For Time Based Data Source Fetch

                                                                                                                Hi Analytics Team, I have a client using Zoho CRM and they want a weekly report at 4:30pm every Friday, emailed to the sales team showing a pie chart of Closed Won Deals for that week. This is easy to achieve in Analytics but not so easy to ensure the

                                                                                                              • Which user's capacity is used for Shared Mailbox storage?

                                                                                                                We use shared mailboxes at our company, and their size is increasing daily. Which user(s)'s total mailbox limit is being used up by this space?

                                                                                                              • Inserting the current date / time

                                                                                                                I'd like to use Zoho Notebook as a log - so it would be great to be able to insert the current date and time at the beginning (or end) of each my log/journal entries - or wherever I want. Something simple, like pressing a button/icon to insert it wherever my text cursor is. It could be formatted like "Mon Dec 11, 2017 - 11:43p". 

                                                                                                              • Campaign editor overrides href value

                                                                                                                I've been trying to insert a deep link in an email campaign so recipients can directly open a native app on their device. My deep link looks something like "myapp://". The options to insert links in the campaign editor are limited to strict urls, emails,

                                                                                                              • Bug Report and Suggestions for Improvement in Zoho Applications

                                                                                                                Hi Zoho Team, I’d like to report a few bugs and improvement suggestions I’ve noticed while using Zoho products: Zoho Cliq Video Call: The camera sometimes turns off automatically during video calls. This seems to be a bug — please check and fix it. Zoho

                                                                                                              • Canvas Flex Box containers should not require a width/height.

                                                                                                                Flexbox containers are often used as organizational concepts, to ease re-flow on mobile etc. - I cannot use % for flexbox W or H - I cannot omit W or H This means that the content cannot dictate, and a Flexbox container cannot be used merely as an organizational

                                                                                                              • Zoho Desk Android app update: Filter enhancement, Save Filters

                                                                                                                Hello everyone! We have now enhanced the filter section on the ticket listing screen of Zoho Desk Android app as it is on the web(desk.zoho.com). Also, we have introduced an option to save filters for tickets on the mobile app. You can easily apply, rename,

                                                                                                              • Very long loading times | bad performance [ZOHO DC: EU]

                                                                                                                Hello there, we have recently noticed that the loading times have become extremely long when retrieving tickets and ticket details. For example, I open any ticket and get the following view. The subject and standard information (ticket owner, status etc.)

                                                                                                              • Zia Profile Summary now supports six languages and responds faster

                                                                                                                After numerous customer requests, we’ve expanded Zia Profile Summary to do more than just summarize resumes quickly. It can now summarize them in six different languages and deliver results even faster. What’s New 1. Extended language support Zia can

                                                                                                              • Introducing Zoho Show Android 3.0

                                                                                                                Good ideas need the right space to grow. They deserve tools that move as fast as your thoughts and make creating feel effortless. And that is why we are bringing you Zoho Show Android 3.0! From a brand-new look and smoother navigation to improved collaboration

                                                                                                              • Properly Capture Dropdowns & Hover Elements When Recording a Window/Tab

                                                                                                                Hi Zoho WorkDrive Team, Hope you are doing great. We encountered a limitation when recording a selected window or browser tab: Certain UI elements, such as dropdown lists, hover menus, and overlays, are not captured unless we record the entire screen.

                                                                                                              • Peppol integration zoho invoicefu

                                                                                                                Hi, Belgium will require Peppol invoicing as of 2026. I found that this is being prepared for Zoho books, to be released in Sep 2025. Will Zoho Invoice get this functionality too? I like the Invoice app for my part-time side business as bike mechanic

                                                                                                              • Allow Recording Only a Selected Portion of the Screen

                                                                                                                Hi Zoho WorkDrive Team, Hope you are doing well. We would like to request a more flexible recording option in Zoho WorkDrive. At the moment, we can record either the entire screen or a specific window/tab — but not a custom selected portion of the screen

                                                                                                              • Restricting Calendar View to Working Hours

                                                                                                                Hi: I'm trying to implement a calendar which displays all of my customer appointments.  Currently, the calendar shows all 24 hours of the day.  Is there a way to restrict the hours to simply the times my business is open? Thanks!

                                                                                                              • Add Camera Background Blur During Recording

                                                                                                                Hi Zoho WorkDrive Team, Hope everything is well. We would like to request an enhancement to the video recording feature in Zoho WorkDrive. Currently, the camera preview displayed during a recording does not support background blur. This is an essential

                                                                                                              • Amazon FBA integration - Handle invoice reconciliation under different GSTINs,

                                                                                                                Dear Zoho Community, Thank you for the clarification regarding the Amazon FBA integration, default warehouse, and GSTIN mapping in Zoho Inventory. I understand that Zoho currently supports only one warehouse for Amazon FBA, and that all FBA orders are

                                                                                                              • Whatsapp Integration questions

                                                                                                                Hi Questions: 1. Whatsapp messages are not reaching our CRM, is there a delay? 2. Is there any way to create a whatsapp catalog on a number that is integrated with ZOHO? 3. How do I configure my profile picture on a number that is integrated with ZO

                                                                                                              • Allow Font Size 11 in Editors...

                                                                                                                That is basic functionality...

                                                                                                              • link mail.zoho.com/UnblockMe to unblock

                                                                                                                Could you please unblock my account heloisa.bomfim@expansaodenegocios.com

                                                                                                              • Unblocked me

                                                                                                                Please can you help unblocked my account thanks materiauxjcbrunet2000@zohomail.com

                                                                                                              • Integrating External Portal Tickets Into Zoho Desk

                                                                                                                A B2B travel company has a customer portal where clients can raise and submit tickets related to their bookings. These tickets need to be handled and managed in the backend through Zoho Desk. Ticket updates and replies from Zoho Desk should also be visible

                                                                                                              • Make Camera Overlay & Recording Controls Visible in All Screen-Sharing Options

                                                                                                                Hi Zoho WorkDrive Team, Hope you are doing well. We would like to request an improvement to the screen-recording experience in Zoho WorkDrive. Current Limitation: At the moment the recording controls are visible only inside the Zoho WorkDrive tab. When

                                                                                                              • Send WhatsApp voice messages from Bigin

                                                                                                                Greetings, I hope all of you are doing well. We're happy to announce this enhancement we've made to Bigin. Bigin's WhatsApp integration now supports audio messages, so you can record and send voice messages. This makes it easier to handle customer questions

                                                                                                              • CUSTOM FUNCTION GIVE ERROR #EVAL!

                                                                                                                CUSTEM FUNCTION CREATE KYA ZOHOSHEET ME US FUNCTION KO USE KIYA LEKIN DATA TO SAHI HAI LAKIN DATA SHEET ME NAHI LAG LAHA HAI KRUPYA SOLVE KARE MY CODE IS float ADDTWO_TWO(float NO1, float NO2) { ADD = NO1 + NO2; return ADD; }

                                                                                                              • Samsung Keyboard Issues with Notebook

                                                                                                                Dear Users, We're sorry to inform you that some of our users are experiencing certain issues like scrolling, delay/lag, cursor placement especially within the text notes. This occurs mainly due to Samsung Keyboard compatibility with Android 13 and some

                                                                                                              • Zoho Books | Product updates | September 2025

                                                                                                                Hello users, We’ve rolled out new features and enhancements in Zoho Books. From PayNow payment method to applying journal credits to invoices and bills in other locations, explore the updates designed to enhance your bookkeeping experience. Integrate

                                                                                                              • Zoho Workdrive for Office, "vsto runtime not found"

                                                                                                                Hi all, I have been trying to get ZohoWorkdrive_MS-addin_1.4.exe installed, but I keep getting the error "VSTO Runtime Not Found!" - even though I have installed it ... Anyone else hear had problems with the MS addin?  FYI, I am using O365 on A Dell laptop running Win 10 Home - fully patched and up-to-date.  I have tried compatibility modes and running explicitly as Administrator - the usual steps. Any advice would be appreciated.

                                                                                                              • Can no longer export as pdf

                                                                                                                In NOTEBOOK I am no longer able to export notes to pdfs as I used to be able to. When I hit that command it asks where I want to send it, but no matter what I chose there is no pdf attachment that shows up in order to send. Nothing happens.

                                                                                                              • How can I prevent the Zoho Vault extension from automatically logging me out?

                                                                                                                Hi, I want the Zoho Vault Chrome extension to never log out. How can I do this? It only allows me to log out for 1 week, and the same applies to the Android app.

                                                                                                              • Zoho CRM App - Links

                                                                                                                Hi  Is there are plan for making Custom Links available in the Zoho CRM Android App? I can't see them being added? Thanks Gene

                                                                                                              • Templates

                                                                                                                Trying to sort out / get rid of unwanted invoice templates, the error msgs are not at all helpful. Surely it's easy to amend the error msg by including a list of the names of the customers / vendors that use it, denying deletion or making it inactive

                                                                                                              • Contacts limit in basic vs standard - what counts? Are customers contacts?

                                                                                                                I’ve been using books for a number years for my small business. I only ever work with 20 clients at any given time. I do purchase services from a number of vendors to run my business, so there are some comtacts there too. I used to use the basic package,

                                                                                                              • Finding missing records

                                                                                                                I have a challenge and I am not really sure where to start with it. I can't find any similar threads on here, can anyone help: I have two forms, FormA and FormB. Both forms have records that contain a field called Job_Number. What I am trying to achieve

                                                                                                              • Updates for Zoho Campaigns: Merge tag, footer, and autoresponder migration

                                                                                                                Hello everyone, We'd like to inform you of some upcoming changes with regard to Zoho Campaigns. We understand that change can be difficult, but we're dedicated to ensuring a smooth transition while keeping you all informed and engaged throughout the process.

                                                                                                              • Next Page