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Hello
We wish to inform you that using the Email Routing feature, we won't be able to sync all the emails in both the services. However, we can either suggest you the below workarounds:
1. We recommend you to please have all the users in Zoho mail and have it as one single email provider for your organization. Hence, in this way, your organization would be able to use the maximum privileges of our Zoho mail and be able to collaborate as one single unit.
2. Else, if your users do not wish to migrate to the Zoho mail service, you can use Split email routing where the GMAIL users would not have a Zoho mail account and would be using their Google service individually without having the necessity to login to Zoho mail.
Regards,
Deeraj J
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