Customers' challenges may include service disruptions, configuration issues, or simply the stress of navigating a new feature. Even when the problem is trivial, stress can make it feel heavier than it actually is. It takes remarkable strength for support agents to manage their own emotions while carrying the weight of others.

1. Take time-outs: Micro-breaks during the day can reset your energy and focus. Step away from the screen, stretch, breathe deeply, or take a short walk. These moments of pause help you return to work more grounded and composed.
   
2. Eat mindfully: Healthy meals and snacks can help stabilize your mood and energy levels, preventing dips that contribute to frustration or burnout.
   
3. Stay present: Try mindfulness techniques like deep breathing or short meditations between calls or tickets. Even a minute of focused breathing can reduce stress.
   
4. Celebrate small wins: Every resolved ticket, every satisfied customer, and every helpful response is a victory. Acknowledging these keeps motivation high and reduces the weight of unresolved work.
   

UI tips for a clearer, calmer workspace  

1. Filter efficiently: Use the Filter button in the Tickets module to sort tickets based on priority, guiding you to address urgent issues first and reduce mental clutter.
   
2. Create custom views: Group tickets owned by you or those you need to revisit. Star these views to keep them pinned at the top for easy access.
   
3. Use ticket tags: Tagging tickets with similar issues lets you locate and handle related queries quickly, saving mental bandwidth.
   
4. Leverage headquarters: Get a snapshot of ticket traffic, response trends, and ratings: channel-wise and agent-wise, all in one place. This overview helps you plan your day with clarity.
   
5. Add reminders and notes: The Notebook icon lets you add reminders as notes, To-do lists, and upload images. If any of your actions are pending in Zoho Desk, the pending activities will list the approvals and the overdue. The recent items show the latest records of tickets. With all these, you can be on the track to offering great support.
   
6. Check pending activities: Keep track of approvals, overdue actions, and timers at a glance, so nothing slips through the cracks.
   
7. Customize accessibility: You can set your preferences on the ticket, details view, display, font type, and size. The accessibility controls provide your options to choose your reading mode, use focus rings, and personalize your workspace, reducing stress.