The way how 2022 ended for us at Zoho Workplace | December 2022

The way how 2022 ended for us at Zoho Workplace | December 2022

Hello Community,

Wish you all very happy New Year!💥✨🎉

Hope you're all doing good and staying safe. When the world was awaiting to welcome the New Year, we at Zoho Workplace took the liberty of gifting you with some new features and enhancements across the Workplace applications to help you improve the communication and collaboration within your organization.

Let's unwrap the features and enhancements awaiting for you to try them out!

Zoho Mail

Shared mailboxes for efficient team collaboration

If your organization requires multiple hands to work on a single ticket or customer query, the org admin can now set up shared mailboxes for different groups and have them work together for better collaboration instead of sending emails amongst your teammates back and forth.

Access your bookmarks anytime anywhere

You can now export URLs that you save to the Bookmarks application and access them anywhere at anytime.

Automate email snooze

Snooze emails automatically using the email filters. You can snooze emails based on certain conditions such as the sender's email address, subject, type of attachments, and much more.

Keep your inbox clean

Worried that all of your reply emails have flooded your inbox and looking for a way to keep it tidy? We've got you covered. You can now use the send and archive option in your email composer to archive the reply emails you send directly from the compose window.

Zoho Writer

Zia speaks French

Zia, Zoho Writer's smart writing assistant now instantly spots grammatical errors and suggests corrections in French too. It also fixes typographical errors and style issues.

Zoho Cliq

Allow debugging by Cliq support team

A new policy has been enforced which allows you to manage the access of your data by our support team. When you disable this option, our support team cannot access your company's data for debugging.

Zoho WorkDrive

Customize the cover image of audio files

You can now change the default, system-generated cover image to a custom cover image for your audio files.

The updated image will appear in all audio previews (including External Users' view and Embedded view), and as a thumbnail in the file list. This will help you locate audio files more quickly. A user must have Edit permission or higher to add a custom cover image for audio files.

Transfer ownership of files and folders in My Folders

A Team Admin can now transfer ownership of a file from one member's My Folders to themself or to another member. This will be useful when a team member is inactive or suspended.
  • All existing share permissions will be retained for the transferred files and folders.
  • Currently, you cannot transfer ownership of the files and folders in a Team Folder.

Zoho Show

Seasonal slides in Show

The Seasonal Slides category in Zoho Show will offer slide templates inspired by holidays, festivals, and other important events celebrated every month, world-wide. You can use them as an invite or a greeting card for your clients, customers, teammates, friends, or family.

Zoho Connect

Interested Topics in Forums

We've renamed the existing "Posts I Follow" tab in Forums to "Interested Topics". The new "Posts I Follow" tab will only list the Forum posts you follow.

Zoho Meeting

Mirror my video

The “Mirror my video” feature will help everyone in the online meeting see the display of their video. You’ll see a preview of your mirrored video when this feature is enabled in your self-video feed.

Retain your original audio settings

In Zoho Meeting, you can now retain the original sound from your microphone without using any audio enhancement features. Enabling this setting helps you to preserve the audio received from your microphone without using echo cancellation or other audio filters.

Start meeting using a join link

Anyone with presenter access to the meeting can now start the meeting from the join link.

Try out these new features and enhancements, then share your feedback in the comments!

Watch this space for regular updates and follow us on Twitter and Linkedin for regular tips and deets.

    Access your files securely from anywhere







                          Zoho Developer Community






                                                • Desk Community Learning Series


                                                • Digest


                                                • Functions


                                                • Meetups


                                                • Kbase


                                                • Resources


                                                • Glossary


                                                • Desk Marketplace


                                                • MVP Corner


                                                • Word of the Day


                                                • Ask the Experts



                                                          • Sticky Posts

                                                          • Product Updates in Zoho Workplace applications | August 2025

                                                            Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications this August. Zoho Mail Delegate Email Alias Now you can let other users send emails on your behalf—not just from your primary
                                                          • Product Updates in Zoho Workplace applications | July 2025

                                                            Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications this July. Zoho Mail Import bookmarks from Pocket Worried about losing your Pocket bookmarks? Don't worry we have got you.
                                                          • Product Updates in Zoho Workplace applications | June 2025

                                                            Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications this June. Zoho Mail Slideshow view for inline images in Notes View all your inline images added in a notes in a effortlessly
                                                          • Product Updates in Zoho Workplace applications | May 2025

                                                            Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications this May. Zoho Mail Increased Preset Limit for Reminder and Snooze Options Preset limits for the Reminder and Snooze options
                                                          • Product Updates in Zoho Workplace applications | April 2025

                                                            Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications this April. Zoho Mail Filters for incoming emails in Shared Mailbox Simplify the management of incoming emails in your Shared


                                                          Manage your brands on social media



                                                                Zoho TeamInbox Resources



                                                                    Zoho CRM Plus Resources

                                                                      Zoho Books Resources


                                                                        Zoho Subscriptions Resources

                                                                          Zoho Projects Resources


                                                                            Zoho Sprints Resources


                                                                              Qntrl Resources


                                                                                Zoho Creator Resources



                                                                                    Zoho CRM Resources

                                                                                    • CRM Community Learning Series

                                                                                      CRM Community Learning Series


                                                                                    • Kaizen

                                                                                      Kaizen

                                                                                    • Functions

                                                                                      Functions

                                                                                    • Meetups

                                                                                      Meetups

                                                                                    • Kbase

                                                                                      Kbase

                                                                                    • Resources

                                                                                      Resources

                                                                                    • Digest

                                                                                      Digest

                                                                                    • CRM Marketplace

                                                                                      CRM Marketplace

                                                                                    • MVP Corner

                                                                                      MVP Corner







                                                                                        Design. Discuss. Deliver.

                                                                                        Create visually engaging stories with Zoho Show.

                                                                                        Get Started Now


                                                                                          Zoho Show Resources


                                                                                            Zoho Writer Writer

                                                                                            Get Started. Write Away!

                                                                                            Writer is a powerful online word processor, designed for collaborative work.

                                                                                              Zoho CRM コンテンツ





                                                                                                Nederlandse Hulpbronnen


                                                                                                    ご検討中の方




                                                                                                          • Recent Topics

                                                                                                          • Button to add product to cart

                                                                                                            Is there a way to have a button on a page, that when clicked, will add Qty 1 of a product to the cart?
                                                                                                          • Problem with Submit Button Design

                                                                                                            I have made a template to apply to my forms and under the button controls, I have it set to "standard" and yet it's still filling the container. This is super frustrating and looks weird. Why do we not have full control over button size? How can I fix
                                                                                                          • Zoho CRM- Authorize your Microsoft Teams account issue

                                                                                                            Hi, I tried to link Zoho CRM with Teams and I got the following message: Clicking "Authorize now" sent me to the following page, Microsoft tried to start a session but, after 3 seconds the page closed and nothing happened. I get the same message each
                                                                                                          • Passing the CRM

                                                                                                            Hi, I am hoping someone can help. I have a zoho form that has a CRM lookup field. I was hoping to send this to my publicly to clients via a text message and the form then attaches the signed form back to the custom module. This work absolutely fine when
                                                                                                          • Is there a way to associate an email in ZOHO Main to a Vendor record in ZOHO CRM

                                                                                                            My situation is as below, I have a vendor in ZOHO CRM lets say "Vend A" and an associated contact, "Cont A" If Cont A sends me an email using the email I've registered in the contact record the standard OOTB email sync will work. But the vendor has some
                                                                                                          • Bank charges are applied. Please select a bank account.

                                                                                                            Hello, I'm trying to add bank charges to a customer payment, but I get the error message "Bank charges are applied. Please select a bank account." I found this old thread, where it says that I need to "select a Bank account for the 'Deposit To' dropdown
                                                                                                          • Kaizen #207 - Answering your Questions | Advanced Queries using COQL API

                                                                                                            Hi everyone, and welcome to another Kaizen week! As part of Kaizen #200 milestone, many of you shared topics you would like us to cover, and we have been addressing them one by one over the past few weeks. Today, we are picking up one of those requests
                                                                                                          • Présentation de SecureForms dans Zoho Vault

                                                                                                            Soyons francs : demander à quelqu’un de transmettre un mot de passe ou des informations sensibles n’est jamais une tâche facile. On attend, on relance, parfois de nombreuses fois. Et quand l’information arrive, elle se retrouve souvent dispersée dans
                                                                                                          • Introducing Connected Records to bring business context to every aspect of your work in Zoho CRM for Everyone

                                                                                                            Hello Everyone, We are excited to unveil phase one of a powerful enhancement to CRM for Everyone - Connected Records, available only in CRM's Nextgen UI. With CRM for Everyone, businesses can onboard all customer-facing teams onto the CRM platform to
                                                                                                          • Granular Email Forwarding Controls in Zoho Mail (Admin Console and Zoho One)

                                                                                                            Hello Zoho Mail Team, How are you? At present, the Zoho Mail Admin Console allows administrators to configure email forwarding for an entire mailbox, forwarding all incoming emails to another address. This is helpful for delegation or backup purposes,
                                                                                                          • Sales order & purchase order item links for item details

                                                                                                            This is fantastic for checking lots of things, I use it a lot. It would be great to see it extended to invoices & bills On another note, may as well throw in my favourite whinge ..... Wish you guys would get the PO receive differences sorted urgently,
                                                                                                          • Zoho Workdrive - Communication / Chat Bar

                                                                                                            Hi Team, Please consider adding an option to allow admins to turn on or off the Zoho Communication Bar. Example of what I mean by Communication Bar: It's such a pain sometimes when I'm in WorkDrive and I want to share a link to a file with a colleague
                                                                                                          • Introducing Profile Summary: Faster Candidate Insights with Zia

                                                                                                            We’re excited to launch Profile Summary, a powerful new feature in Zoho Recruit that transforms how you review candidate profiles. What used to take minutes of resume scanning can now be assessed in seconds—thanks to Zia. A Quick Example Say you’re hiring
                                                                                                          • Kaizen #190 - Queries in Custom Related Lists

                                                                                                            Hello everyone! Welcome back to another week of Kaizen! This week, we will discuss yet another interesting enhancement to Queries. As you all know, Queries allow you to dynamically retrieve data from CRM as well as third-party services directly within
                                                                                                          • Need the ability to have read only fields on a form.

                                                                                                            There needs to be functionality in Creator that allows a field on a form to be read only. Most screen building software applications have this capability. I know you can hide certain fields from specific users and that you can also make the whole form read only but that's not the functionality I need. I want to be able to create a form where certain fields are editable and other are for display purposes only (read only). For example if the form was displaying information on an item that the user
                                                                                                          • Reverse payment on accidentally closed invoice.

                                                                                                            An invoice was closed accidentally with the full payment added. However, only partial payment was paid. How can I reopen the invoice and reverse this to update it to show partial payment?
                                                                                                          • New integration: Track booking page appointments in Google Analytics 4

                                                                                                            Hello all, Greetings from the Zoho Bookings team! We’re excited to introduce our new Google Analytics 4 (GA4) integration designed to help you track booking activity, understand customer behavior, and measure marketing performance, all in one place. What
                                                                                                          • How to list emails in a folder, e.g. Inbox, on multiple pages when using Zoho mail webpage?

                                                                                                            Something as shown in the figure. There are totally 50 emails in Sent folder. If "Mail per page" equals 20, then the Sent folder is split into 3 pages. When I wander through Sent folder, I can just select a specific page to jump to. BTW, it seems that
                                                                                                          • How to add image to items list in Invoice or Estimate?

                                                                                                            Hello! I have just started using Zoho Invoice to create estimates and, possibly to switch from our current CRM/ERP Vendor to Zoho. I have a small company that is installing CCTV systems and Alarm systems. My question is, can I add images of my "items" to item list in Zoho Invoice and Estimates and their description? I would like to show my clients the image of items in our estimates so they can decide if they like these items. And I tell you, often they choose more expensive products just because
                                                                                                          • Zoho Calendar soft bounce on @hotmail.com and @yahoo.com email addresses

                                                                                                            Hello, our Zoho calendar recently does not send the calendar invites to emails with hotmail and yahoo domains and comes back with a "soft bounce". other domains like Gmail works fine. Also sending "email" to the same emails to the above domains work well
                                                                                                          • ERROR CODE :512 - 5.4.4 DNS error:NXDOMAIN.

                                                                                                            Suddenly we cant send mail, we are getting this error for all outbound mail to multiple domains.
                                                                                                          • Can Zoho Flows repeat Actions more than once?

                                                                                                            I'm attempting to make an intentional Zoho Flow loop using the below layout. However, when "WithinLimit" condition is met, the program fails to execute the action "Get & Add Request Co..." again. Is this by design? Is Zoho Flows unable to repeat actions
                                                                                                          • Unveiling Cadences: Redefining CRM interactions with automated sequential follow-ups

                                                                                                            Last modified on 01/04/2024: Cadences is now available for all Zoho CRM users in all data centres (DCs). Note that it was previously an early access feature, available only upon request, and was also known as Cadences Studio. As of April 1, 2024, it's
                                                                                                          • customer data security

                                                                                                            We are exploring ways to enhance our within Zoho CRM. Our Goal: We want to fully integrate RingCentral with Zoho CRM to enable click-to-call functionality for our sales team. However, to comply with data privacy regulations and protect customer contact
                                                                                                          • Zoho Cliq not working on airplanes

                                                                                                            Hi, My team and I have been having this constant issue of cliq not working when connected to an airplane's wifi. Is there a reason for this? We have tried on different Airlines and it doesn't work on any of them. We need assistance here since we are constantly
                                                                                                          • Sync CRM inventory data with Zoho Books

                                                                                                            I just switched everything over to ZoHo books, but I am trying to find out why the CRM Estimates, Invoices, and Sales Orders created in ZoHo CRM are not then duplicated in ZoHo Books? I had Quickbooks before, and had to do everything twice, I thought
                                                                                                          • mask Customer phone number and agents cant see customer phone number

                                                                                                            Is there any way we can integrate Zoom Phone with Zoho CRM while ensuring that customer phone numbers remain masked? We need a solution where agents can make outbound calls but cannot see customer phone numbers. Please let us know if there is any solution
                                                                                                          • Email Reminders on Shared Calendars

                                                                                                            How do we turn off the setting that emails reminders to everyone who has accepted or declined a calendar invite? If 8 of us have been invited to the same meeting, we receive 8 notifications for every step of the process, from invitation to decision.
                                                                                                          • Default Sorting on Related Lists

                                                                                                            Is it possible to set the default sorting options on the related lists. For example on the Contact Details view I have related lists for activities, emails, products cases, notes etc... currently: Activities 'created date' newest first Emails - 'created
                                                                                                          • One Contact with Multiple Accounts with Portal enabled

                                                                                                            I have a contact that manages different accounts, so he needs to see the invoices of all the companies he manage in Portal but I found it not possible.. any idea? I tried to set different customers with the same email contact with the portal enabled and
                                                                                                          • WebDAV / FTP / SFTP protocols for syncing

                                                                                                            I believe the Zoho for Desktop app is built using a proprietary protocol. For the growing number of people using services such as odrive to sync multiple accounts from various providers (Google, Dropbox, Box, OneDrive, etc.) it would be really helpful if you implemented standard protocols such as WebDAV / FTP / SFTP so that alternative inc clients can be used.
                                                                                                          • What's New in Zoho Inventory | Q2 2025

                                                                                                            Hello Customers, The second quarter have been exciting months for Zoho Inventory! We’ve introduced impactful new features and enhancements to help you manage inventory operations with even greater precision and control. While we have many more exciting
                                                                                                          • How to refresh a ticket view ?

                                                                                                            I am doing a widget where I send a rest api call to make a new draft to the ticket I am viewing. The issue is sometimes it refresh a ticket view and I can see inserted draft right away, but sometimes I do not see it even if it is inserted correctly and
                                                                                                          • Ugh! - Text Box (Single Line) Not Enough - Text Box (Multi-line) Unavailable in PDF!

                                                                                                            I provide services, I do not sell items. In each estimate I send I provide a customized job description. A two or three sentence summary of the job to be performed. I need to be able to include this job description on each estimate I send as it's a critical
                                                                                                          • Merge Items

                                                                                                            Is there a work around for merging items? We currently have three names for one item, all have had a transaction associated so there is no deleting (just deactivating, which doesn't really help. It still appears so people are continuing to use it). I also can't assign inventory tracking to items used in past transactions, which I don't understand, this is an important feature moving forward.. It would be nice to merge into one item and be able to track inventory. Let me know if this is possible.
                                                                                                          • Supervisor Rules - Zoho Desk

                                                                                                            Hi, I have set up a Supervisor Rule in Zoho Desk to send an email alert when a ticket has been on hold for 48 hours. Is there a way to change it so that the alert only sends once and not on an hourly basis? Thank you Laura
                                                                                                          • ResponseCode 421, 4.7.0 [TSS04] Messages from 136.143.188.51 temporarily deferred due to user complaints

                                                                                                            Had email bounce. Let me know if you can fix this. Thanks. Michael
                                                                                                          • Zoho Canvas - Custom templates for related lists

                                                                                                            Hi, I see that the example pages load always one of our related lists in a custom template, but I dont know how to work with that:  1) How can i make my own custom templates for related lists?  2) Where and how can i check out existing custom templates?
                                                                                                          • Automation #15: Automatically Adding Static Secondary Contacts

                                                                                                            Rockel is a top-tier client of Zylker traders. Marcus handles communications with Rockel and would like to add Terence, the CTO of Zylker traders to the email conversations. In this case, the emails coming from user address rockel.com should have Terence
                                                                                                          • New Zoho triggers Google Dangerous flag due toabnormal charcters

                                                                                                            Just signed up and doing my first email test. I sent it to my google email account but it got flagged as Dangerous" due abnormal characters. My DNS setup looks ok. Page snips attached Help Please Thanks, Rick DC PowerWorld
                                                                                                          • Next Page