Ticket layout based on field or contact
Hi!
I want to support the following use-case: we are delivering custom IT solutions to different accounts we have, thus our ticket layouts, fields and languages (priority, status field values should be Hungarian) will be different.
How should I setup Zoho Desk to be able to:
- automatically display the proper ticket form for a contact based on the account they are associated to (contact C1 associated with ACC1 should only see LAYOUT1 in the Help Center while contact C2 in ACC2 should only see LAYOUT2)
- translate the picklist items to Hungarian
I tried to do the following:
- created 2 ticket layouts (based on language) in the same department
- added extra fields to these layouts
- created layout rules to show extra fields based on product or account
But I don't know how to automate what layout should be displayed to a specific contact based on their account
Thanks
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