Enter Criteria router + AI filters

1. Sentiment: Understands the tone of the visitor (positive, negative, neutral). You can split the conversation based on the sentiment. Example: If a visitor sounds frustrated, their sentiment is marked negative, you can route them directly to experienced agents.
   
2. Intent: Detects the purpose of the conversation (like cancellation, purchase, or scheduling). You can mention the intent and split the chat that matches your intent. Example: If someone says, “I’m not happy with my order”, the intent could be cancellation, you can trigger a survey or escalation.
   
3. Topic: Here you can define topics like, iPhone in ecommerce, 2bhk flat in Chicago for real estate, basically nouns. If the bot finds these topics, it will route accordingly. 
   

Webinar alert: Want to see more examples and deep-dive into use cases? Check out our AI-Powered engagement with SalesIQ webinar, where we covered all the new AI-based solutions in SalesIQ, including Criteria Router and AI Filters.

AI Filters are multilingual and are available only on the Enterprise plan.

1. Sentiment: Negative
   
2. Intent: Cancellation/Return
   

1. Topic: Flat, Chicago
   
2. Intent: Search 
   

1. Sentiment: Negative
   
2. Intent: Technical Issue
   
3. Topic : App
   

Implementation tips:

1. Use the text input card to capture customer messages
   
2. Enable "Save in bot context"
   
3. Give a variable name
   
4. Use the same in your Criteria router card
   

1. Rule 1: Sentiment: Negative + Intent: Cancellation
   
2. Rule 2: Sentiment: Negative + Topic: App issues
   

Get started today

AI Filters are live in your Criteria Router.