Zoho Desk Community Digest - April 2020

Zoho Desk Community Digest - April 2020

 
Marketplace Updates
Beta Releases
  • Beta access to the functionality of mapping a contact to multiple accounts. This is available for Enterprise edition only. 
Other Enhancements
  • Provision for creating private forum topics in the Community module. 
  • Displaying lookup custom fields in the Zoho Finance integration. This option is added to the Create Invoice/Estimate page.
  • Importing Microsoft Office 365 contacts to Zoho Desk. You can import 50 contacts at a time.
  • If your portal is integrated with Zoho Cliq, going forward, you can see these ticket details in the chat window:
    • Ticket number and ticket subject as title
    • Contact Name
    • Ticket Owner
    • Status
    • Due Date (this information will be available only for tickets whose status is not Closed)
  • Slovak added to the list of languages supported for the help center. 
  • Included the option to associate and disassociate user labels and groups in the help center users tab.
  • Enhanced the Total Invoiced Time Entries view to display both billable and non-billable hours.
  • Added two new custom ticket views: Total Tickets and Archived Tickets.  
Important Community Discussions
Community Learning Series  
Articles We Are Reading
  • Why So Many People Are Unhappy in Retirement. Read more
  • The inevitable has happened. Read more
  • How to optimize agents experience using design thinking. Read More


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                                              • Zoho Desk Virtual Meetup: US Central, October 5 - 7, 2021

                                                After the interactive Virtual Meetups in the other regions, we are starting with the US Central and Midwest regions from October 5 to October 7, 2021. The dates for other regions will be announced soon.  At this event, we will explore the topics which

                                              • Register for Zoho Desk Beta Community

                                                With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our features

                                              • Ask the Experts 10: A 5-hour online Q&A on Zoho Desk Best Practices

                                                Welcome to Zoho Desk's Ask the Experts session! This is a monthly discussion on our  forums; wherein a panel of experts will take on questions  specific to topics related to Zoho Desk. The panel will be available for a 5-hour period and will answer any questions posted here.   Let's begin the year learning some best practices from our experts. In this month's ATE we are opening the floor to questions on how to use Zoho Desk the best way.  If you have a business use case but not sure if Workflow is

                                              • Share your Zoho Desk story with us!

                                                Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge. 

                                              • Ask the Experts 7: A 5-hour online Q&A on Telephony and Call Module

                                                Welcome to Ask the Experts session! This is a monthly discussion in forums; each session, a panel of experts will take questions on specific topics related to Zoho Desk. The panel will be available for a 5-hour period and answer any questions posted here. In this month's Ask the Experts, we will take questions on everything related to Telephony and the Call Module in Zoho Desk. We will discuss the following aspects:  Integration with different Telephony vendors Routing calls to agents Converting


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