Zoho Desk Community Digest - April 2020
Marketplace Updates
Beta Releases
- Beta access to the functionality of mapping a contact to multiple accounts. This is available for Enterprise edition only.
Other Enhancements
- Provision for creating private forum topics in the Community module.
Displaying lookup custom fields in the Zoho Finance integration. This option is added to the Create Invoice/Estimate page.
Importing Microsoft Office 365 contacts to Zoho Desk. You can import 50 contacts at a time.
If your portal is integrated with Zoho Cliq, going forward, you can see these ticket details in the chat window:
- Ticket number and ticket subject as title
- Contact Name
- Ticket Owner
- Status
- Due Date (this information will be available only for tickets whose status is not Closed)
Slovak added to the list of languages supported for the help center.
Included the option to associate and disassociate user labels and groups in the help center users tab.
Enhanced the Total Invoiced Time Entries view to display both billable and non-billable hours.
Added two new custom ticket views: Total Tickets and Archived Tickets.
Important Community Discussions
Community Learning Series
- Ask the experts 13: Agent Productivity Apps - Powered through Marketplace extensions
- Automation 2: Create recurring tickets using Schedules
Articles We Are Reading
- Why So Many People Are Unhappy in Retirement. Read more
- The inevitable has happened. Read more
- How to optimize agents experience using design thinking. Read More