Zoho Desk Community Digest - August 2020
Marketplace Updates
- Building Extensions #2: An introductory post on the features supported in the platform to build Extensions
Other Enhancements
- Marketplace support now available in the Help Center.
- Mass actions, such as bulk assigning, updating, deleting, closing, or moving multiple tickets are now possible. You can perform these actions on up to 10 tickets at a time. This functionality is available in all paid editions.
- Agents can now receive desktop notifications even when they are in the idle state, based on browser permissions. This functionality is available in all paid editions.
- Custom functions can now be associated to Macros. You can also apply Macros to multiple tickets from the ticket list and queue view.
- Introduced the option to enable a Content Security Policy for the Help Center. This functionality helps avoid cyber attacks, such as cross-site scripting.
- Moved the Remote Auth option from the Rebranding section under Help Center settings to the User Authentication section under Setup. Also, provided label recommendations for the SAML Page. This functionality is available in all paid editions.
Important Community Discussions
- Critical Change: Deprecating Support for Authtokens >>
- Export tickets to a spreadsheet >>
- Function to Manually Upload Contacts to CRM >>
Community Learning Series
- Automation 7 - Auto-update Email Content to a Ticket
Articles we are Reading
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Topic Participants
Chinmayee Mishra
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Register for Zoho Desk Beta Community
With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our featuresShare your Zoho Desk story with us!
Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge.Tip #1: Learn to pick the right channels
Mail, live chat, telephony, social media, web forms—there are so many support channels out there. Trying to pick the right channels to offer your customers can get pretty confusing. Emails are most useful when the customer wants to put things on record. However, escalated or complicated issues should not be resolved over email because it's slow and impersonal. When you need immediate responses, live chat is more suitable. It's also quick and convenient, so it's the go-to channel for small issues.Welcome to Zoho Desk Community - Say hello here!
Hello everyone! Though we have been here for a while, it’s time to formally establish the Zoho Desk Community; we’re really happy to have you all here! This can be the place where you take a moment to introduce yourself to the rest of the community. We’d love to hear all about you, what you do, what company or industry you work for, how you use Zoho Desk and anything else that you will like to share! Here’s a little about me. I am Chinmayee. I have been associated with Zoho since 2014. I joined hereWebinar 1: Blueprint for Customer Service
With the launch of a host of new features in Zoho Desk, we thought it’ll be great to have a few webinars to help our customers make the most of them. We’re starting off with our most talked about feature, Blueprint in Zoho Desk. You can register for the Blueprint webinar here: The webinar will be delivered by our in-house product experts. This is a good opportunity to ask questions to our experts and understand how Blueprint can help you automate your service processes. We look forward to seeing
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