Welcome to Portal

?Unknown\pull-down

Welcome to Zoho Cares

Bienvenido a Soporte de Zoho

Search our knowledge base, ask the community or submit a request.

How are businesses using Zoho Mail?

In Zoho Mail:
  1. You cannot create subfolders in a shared mailbox
  2. You cannot add a second email account eg. a non-Zoho account that could then provide the function of providing a shared mailbox with subfolders
  3. In the Trident desktop app, you cannot even view shared folders
I have found requests going back 10 years for shared mailbox subfolders, so it's clear that Zoho has no intention of releasing this essential business function.

Zoho - you cannot seriously claim to be 'The OS for business' when the core application (email) is missing such vital business functionality.

I'll await the response 'our devs are looking into the feasibility of this'

1 user finds this useful.
2 Replies

New to Zoho, but it seems I have the same problem here.

  • 5 days ago

Hello
 

We understand your concern and we resonate to your frustration. We wish to inform you that our developers are already working on a feature which will help you categorize emails in your Shared mailbox and we will have it released upon proper testing and development in our future updates. We appreciate your patience interim. 

Regards,
Deeraj J