Still client need to download .exe?
Hello, the client for use zoho assist need everytime download .exe file and launch it?Uninstall unattended agent
Hello, I'm testing many use case before we purchase assist for our remote support. While we are testing what is the proper way to uninstall agent? I did uninstall from systray, from windows control panel but still ZohoURservice is running. How can I uninstall client side?Multiple team members to access one office PC
Hello, We have a high-performance PC in our office that we use for resource-intensive tasks. All team members need to remotely access this PC from time to time. However, when I enable remote access for myself through Zoho Assist, the PC does not appearwhy is zoho assist server so slow
Hello why is zoho assist server so slow, i use it every and and have fast speed at either end of the connection but zoho assist take upto 10 seconds per click, I connect on the chat they we will have a look and come back saying they have done a resetRemote Assist Reboot - User can't login
Last night one of our support agents was using Zoho Assist doing a remote assist session. A reboot was required. Upon rebooting the Windows 10 user says he can't login and that he is getting an invalid password error. Is this a known problem? Any thoughts? Awaiting customer to arrive at work today to attempt safe mode boot.Combine Zoho Social/Assist/Site24x7 and Patch Manager accounts
I have an account (info@b__.org) account that I use to admin Social/Assist/Site24x7 and an account I manage Patch Manager with (kitv@b__.org). I'd like to combine the 2 and just use the info@ account to manage all products. Is that possbile?Windows Security Alert
Hi, I'm using Zoho Assist with feature remote support session. I'm inviting a end user to a remote support session. When a user connects to a Zoho Assist remote support session we’re seeing Windows Security Alert pop up requesting changes to the firewall.Issue with Merging PCs in Zoho Assist
Hi everyone, We've encountered an issue in Zoho Assist that we hope someone can help with or has experience solving. When installing Assist on two identical PCs (same model and ID but physically separate machines), they end up being merged into a singleZoho Advanced Session audit is hogging RAM
Hi! I've been noticing an issue with Zoho Unattended where it occasionally takes up a lot of the RAM on our computers. It's causing issues for me on PCs that are alreayd low on RAM. Does Advanced Audit have to be disabled for our entire organization toin zoho assist I would like to temporarliy go into view only mode
During a zoho assist remote support / remote control session, I would like an option to turn off control, and go into view only mode. Then later, turn back on control, all within the same session. (Many other remote login apps have this feature.) Forsecurity and safety for remote sessions
Describe how Zoho Assist provides a secure and safe environment for remote access. Describe how Zoho Assist complies with permissions to the remote session and how encryption keeps this information safe.Unattended access of Zoho Assist with Slack Integration
Can we integrate Slack with Zoho Assist to enable seamless troubleshooting on Intune laptops without sharing admin credentials with users? Specifically, we'd like to 1. Integrate Slack with Zoho Assist 2. Allow technicians to access Intune laptops forPreventing end-users from "Blocking Access"
Is there a way that we can prevent end-users from enabling the "Block Access" feature on Zoho Assist? We would like to Gray out that option.Unattended - Silent
How can I hide the tray icon / pop up window during unattended remote access for silent unattended remote access?Unattended Computers gone
Hello, I've been a paid user of Zoho Assist for a few years now and it works great for the most part, until recently. A few days ago, the Zoho Assist Desktop program suddenly lost all of my computers (and groups) that were set for unattended access. I didn't think much of it at the time as the computers still existed in the web/online interface (though all of my groups were gone). I was connected to a computer yesterday just fine but since I was in a hurry, I didn't have time to try and figure outAssist unattended access but remote confirmation
Hello, me and my company are looking for an alternative for TeamViewer and since we're already using Desk we wanted to first take a look at Assist. After testing a few things with unattended remote access, we came to the conclusion that it was missingZoho Assit Join Session Failed
Zoho Assist fails when trying to run a session on the remote users system. They are running Windows 10 with all updates installed. I have uninstalled re-installed Zoho assist. I have ran sfc /scannow, and the Dism commands and chkdsk /f. No corrupt filesZoho Assist unattended session opens in browser instead of desktop app.
Hello, I have the Zoho assist desktop app installed and when I use it to connect to an unattended session the new connection will open in a web browser tab. The session used to open up in a new window from the desktop app. When I start a new user supportZoho Assist Login issue
Hi, I have receive the request on email to join Zoho assist but when i put all the information in it would not move further and browser gets hault ,i am facing this issue please helpZoho assist unattended specify group when installing from command line
Hello, if I am installing Zoho Assist unattended agent from Intune or group policy, is it possible to specify the group the agent will be associated with on the command line? For example, the Intune deployment documentation says to use this command lineHow to turn off Clipboard Copy Confirmation
Every time we use the copy function on the remote computer we received a prompt that asks if we are sure you want to copy the information Yes/NO. This is a huge time waster to click Yes every time we copy data from one PC to another. Does anyone know how to disable this prompt??Remote customer's screen disappears to blank gray screen
Several of us have had several instances when we are assisting a customer and suddenly we lose visibility of their screen and see a 'gray' screen. Why is this happening? How to resolve?Shortcut to Unattended Computer
I need to have users (not techs) access a single unattended remote computer once or twice a day. Is there a means to create a desktop shortcut that would provide direct access to that computer so that are not navigating the full support interface?Unattended Assist on Mac
We have a Mac that unattended assist worked fine on until a few weeks ago. Not, we loose mouse control frequently while remoted in and have to disconnect and reconnect to get control back. I removed and reinstalled Assist with no changes in this. AnyZoho Assist customizing email templates
I see how to customize some of the content in the emails that Zoho Assist sends out, but we need to have continuity of style across all of the outbound emails that our organization sends. How can I remove the color boarder at the top of these emails, and remove or at least edit the footer of these emails?Unattended Access on Android
When trying to download the add on for Unattended Access to work on the device, I get a screen that says "Item not found" The only thing I've been able to find is that the device needs to be running Android 7 or higher. It's running Android 11 so thatNotify When Offline
Is it possible to have the system notify a user or group of users that a device with unattended host has gone offline? For example, if I were to have unattended host installed on a server and want to be notified when it goes offline due to an outage orI can connect to the Unattended machine but the keyboard won't type.
From time to time I access my other computer via ZoHo Assist remotely and can use mouse but it doesn't respond when I try to click Desktop Folder. What is causing this? Both computers are PC.Assisst zoho account reactive
Hi there I need your help to reactive my asssist zoho account. I cannot proceed the payment because my country is Indonesia. Your system only allowed if the currency is IDR.. but I don't know how to change the currency from $ to IDR. Please help I needWould like to use both of my monitors as a technician to view multiple monitors in unattended mode
Hi, just wanted to put in a feature request. Would you be able to add functionality for the technician to use two monitors simultaneously in unattended remote session to view two screens on the remote computer? Love this product, and the price point. JalleyMutiple Monitors
Are there any plans for multiple monitor use in Zoho Assist Unatteded Access? I have clients that have multiple monitors. I would like to view both their screens at the same time." Failed to join session on the server due to failed invalid syntax " on all workstations
Hi Team, When we are trying to launch ZA_Connect.exe we are getting an error " Failed to join session on the server due to failed invalid syntax ". First is that the ZA_Connect.exe is stored on Network folder, so we moved it to the local disk and launchHow do I change the "org" name that my customers see in zoho assist unattended; It's currently "zoho"
When a user of a remote machine with unattended access clicks on the Zoho icon in the system tray (notification area) they can click on "Representative Info" and they get a pop of of information. The "org" defaults to "Zoho". How can I change/customizeZoho Assist is slow and sometimes not connecting
I purchased a license for Zoho Assist and have been testing it with my desktop PC and my laptop. The connection between the two is very, very slow, and sometimes there is no connection. And if it does connect, the window on the control computer is updated very slow. How can this situation be fixed?Are there step by step instructions with pictures for Zoho Assist Client download, install, init, start-up on Android?
These steps are many and confusing for many users. Downloading from play store. Open. Many, many security warnings screens. That tiny play button on the top.Blank screen (client) when using ZOHO Assist
What is the correction when I get a blank screen from a client I have brought to a remote session. Is there a setting that causes that on the remote desktop? and which I can inform the client to change?zoho assist remote support on mac
I tried to get my customer to download, install, and run zoho assist on their mac, but they were not able to. Are there instructions I can give to mac on-demand remote support users on how to download, install, and run (and change settings to run) theSilent install parameter required
Hi - we have an issue with this platform, the Bulk Deployment manager doesn't work on our (very simple) domain, it deploys the package then simply fails - Zoho support have looked at the logs for this and failed to respond to our ticket. The instructionsFree version of Assist for personal use?
I have a Zoho account already, and stumbled on info on Assist while looking for a way to control my iPhone from my notebook computer. I saw the Free version info, so I signed up for Assist and downloaded the app to my phone. Do I understand correctly,How many sessions can an organization have?
Forticlient meme compte que bureau ofys de sont pc avantage sur le serveurI was wondering if we have 40 Zoho one users (all Zoho Licenses) if they all want to connect to a different computer for support is it possible. As per this article I am a bit confuse.Next Page
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Attention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.Attention: Display Issues on Chromium Browsers with Intel® Core™ Ultra Processors
Dear Customers, We've recently identified a display-related issue that may affect some of our Zoho Assist users, particularly technicians using devices powered by Intel® Core™ Ultra Processors. What’s Happening? If you're running a Chromium-based browserEnd of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.Planned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET
Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.
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Still client need to download .exe?
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Attention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,
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