Has anyone built a ticket export that allows Help Center users to export the tickets shown in the My Area list they are looking at?
Hi, We are moving to Zoho Desk soon. Our current support system displays an option in our help center allowing customers to export their Open, Closed, or all tickets based on which list they are looking at. We need to offer the same in Zoho Desk helpAdding Markdown text using Zoho Desk API into the Knowledge Base
Hi Zoho Community members, We currently maintain the documentation of out company in its website. This documentation is written in markdown text format and we would like to add it in Zoho Knowledge Base. Do you know if there is REST API functionalityZoho Desk integration with Power BI
Hi, I want to be able to create a Power BI report which has live updates of ticket data from zoho desk, is this possile at all? Thanks JackAPI PARAMETER FOR TICKET CLOSED TIME
Hi, Is there a parameter for filtering tickets by closed time in zoho api, i can see closed time in the API response i get, but can't get tickets by that field while calling. Regards, Anvin AliasHow to Search Records Using Zoho Desk API with Custom Fields - Account, Contact & Custom Field
🔍 How to Search Records Using Zoho Desk API with Custom Fields Hello Team, Today, I’m excited to share a useful tip on using the Zoho Desk Search API to search data like Contacts, Accounts, or any other module using custom fields. This includes searchingWhatsApp Sandbox Integration
Dear Zoho Team, I am currently having two questions regarding the WhatsApp integration of Zoho Desk, or more specifically the Sandbox WhatsApp integration. 1. I am unable to send replies via the API through the "Sandbox" channel. Here is some exampleMarking a Desk ticket as Unread after merge
We have a custom script that runs against every new ticket and auto-merges it with any existing ticket that matches our criteria. That works fine but there is no functionality that reverts the newly-updated ticket back to an "unread" state. I found theAdd Tags to Execute On in Workflow Rule - Automation and in Argument as Custom function input
Hello, 1. We have a use case in which we need to trigger workflow automation when tag(s) are added to a ticket in Desk. So, we need the tag field to be added to the "Field Update" option under "Execute on" section of the workflow setup, 2. Add tag fieldAdd Comments to Tickets via Zoho Desk "Update record" Integration Task
Dear Zoho Desk Team, I'm writing to request a new feature for the Zoho Desk "Update record" Integration Task: the ability to directly add comments to tickets within the integration workflow. Current Challenge: Currently, adding comments to tickets withinCreating Contacts for Tickets
Hello,I'm trying to find a workflow for creating new customer tickets using just their email addresses. I was able to do so using curl commands, but ran into some issues concerning the contactId. This field is required for tickets, which means that I have to create a contact first. Also, I'm not sure why there is an email field in tickets in the first place. In order to create a new contact, there's the POST api/v1/contacts API. However, I found out that I can create multiple contacts with the sameparent-child ticket API
Hi all, is there an API to connect tickets as parent-child? I wasn't able to find it in the docs. thanks!Can't create a ticket reply via API
Hi I've been checking this: https://desk.zoho.com/support/APIDocument.do#Threads#Threads_SendEmailReply Trying to figure out how to send a reply to a ticket, but I get a 500 Error whenever I try it: { "errorCode": "INTERNAL_SERVER_ERROR", "message": "AnChange Topic Owner
We want to integrate Zoho forms with Zoho Desk - Community. The problem is that all requests get created with the user ID that authenticated the integration. It would be great if we can specify the topic owner in integrations, so if the topic owner submitsAutomation for task comments
It would be great to have available a webhook for task comments, not just ticket comments. I'd be happy with having workflows trigger on new/updated task comments, too. Any chance we'll be getting any of those soon?Desk API List all contacts returns less fields than contact find
Hi, I've noticed a problem with using GET /api/v1/contacts method. It does not return many important fields, like custom fields, address fields or social url fields - comparing to GET /api/v1/contacts/{contact_id}. For now the only solution what I see is to fetch contacts ids from the list response and then to do to single contacts fetch. This is very unefficient way (specially that users have rate limit on their accounts). Is there an option to request improvements to the list method (to returnZoho Support - Integrate with Harvest?
Any chance zoho support will integrate with Harvest at some point in the future? It would make our lives so much easier if we could convert a Zoho request into a Harvest project. Thanks! http://www.getharvest.com/add-ons/?utm_source=harvestapp&utm_medium=welcomeZoho Desk Debug
When we get an error message in zoho desk , it shows the error text but we dont know what's the line number, can you please add that feature? That will make our debugging easier. ThanksTo use email as archive only, no action required
I have a mail box which we need to add to ZOHO desk. The given mail only have auto update with a simple attachment for reference. The agent should be able to access these attached or mail for reference and can be forwarded.Will a Zoho Support plug in be made for Zapier?
Hi, at Zapier.com I can easily integrate a number of Apps with Zoho CRM, Creator and Invoices. Will a Zap be made available for Zoho Support in the near future?Zoho Desk - Client Experience Application
Hi, I have noticed that client has to open client portal on web browser to reply or see open,closed,etc tickets. or even if he wants to chat. Why don't you people develop app like Desk Director so that your customers can give awesome experience their customers? Thank you, JagjeetDesk API Export
We would like to have the ability to export our stats (Happiness rating, initial response times) to our main/public web site using the Zoho Desk API. We would like to be able to configure which stats to export. For example; only first response, not resolution times, time period (last 30 days), only happy/frowny faces (no okay faces), and customize the layout a little bit. We would use this to advertise support services on our web site to make us look professional and competitive.Make ListTickets API More Robust With Field Filtering
Specifically I'd like to be able to fetch tickets that have an assigned due date and are open (ideally sorted by due date). This would allow me to track tickets that are due, generate customized reporting, and send notifications through a variety of channels. But being able to filter based on any arbitrary field in the schema would be incredible. (Have you considered GraphQL?)Webhook Support in Zoho Desk API
It will be very useful if you can provide a webhook URL as soon as I receive a ticket on Zoho Desk. This will help us to decrease response time to our customers. ThanksMore Descriptive Error Reporting
I was using the API to create tasks and received a 500 error when i mistakenly used the zuid instead of the id in the owner field. This was not very descriptive and took me a little bit of testing to figure out which field was the problem. would it be possible some more descriptive responses when things fail like this? Thank you!How to change field type font color in zoho desk?
Hiii guys, The new field will be added using layout under customize in setup. In that how should I change the field type color.I tried to change the font color in help center, but it is not helpful for me. Please give some idea about font color changing in zoho desk.
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Announcements
Attention: Modification to the Get Agent API
Dear Folks, We'd like to inform you about recent updates to the Get Agent API in Zoho Desk, prompted by security considerations. If you're currently using the APIs mentioned, please take note of the changes outlined below. Existing Behavior: Currently,Deprecating the departmentIds query parameter
If you use the "List Products" API to fetch a list of products from your help desk portal, this announcement is for you. This is to inform you that we've decided to permanently deprecate the departmentIds param from both requests and responses presented[BREAKING]: Webhooks' callback waiting times are reduced
As mentioned on our webhook documentation, we should receive a response within 10 seconds of firing the Zoho Desk events to the specified webhook callback URL. However, on analyzing the behavior of existing webhook subscriptions, we concluded that mostMajor Change: Handling Time Zone Compatibility in Time Entry APIs
Dear Zoho Desk API users, We recently identified a compatibility issue related to time zone conversion in our time entry APIs. Here's a detailed breakdown of the issue and the change you need to make to resolve it. The Issue Our time entry APIs (GETFunctional Change: Validating email IDs in Zoho Desk REST APIs
Dear Zoho Desk API users, As part of our continuous API enhancement efforts, we are introducing a bunch of validation rules for email IDs that are passed in our REST APIs. Until now, only basic validation of email IDs was being carried out in our APIs.
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Upload API
I'm trying to use the Upload API to upload some images and attach them to comments (https://desk.zoho.com/DeskAPIDocument#Uploads#Uploads_Uploadfile) - however I can only ever get a 401 or bad request back. I'm using an OAuth token with the Desk.tickets.ALLIssue with Inline Images in Email Reply via Zoho Desk API
Hi, I am attempting to send inline images in an email reply using the Zoho Desk API, but the images are not being displayed inline for the recipient. I have followed this documentation: https://desk.zoho.com/DeskAPIDocument#Uploads https://desk.zoho.com/DeskAPIDocument#Threads#Threads_SendEmailReplyHow to access email templates using Desk API?
Trying to send an email to the customer associated to the ticket for an after hours notification and can't find the API endpoint to grab the email template. Found an example stating it should be: "https://desk.zoho.com/api/v1/emailtemplates/" + templateID;Notebook
I have purchased the monthly pro subscription of Notebook. But it does not support my XP-Pen to write something in it. So it is not useful to me. Hence I am requesting you to help me to discontinue this subscription.
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