Ability to Reset Visitor Fields During an Active Chat Flow
Hello Zoho SalesIQ Team, We hope you are doing well. We would like to propose a feature enhancement to Zoho SalesIQ regarding the management of visitor fields within Zobot flows. Use Case: Our bot asks the visitor to provide information about a 3rd personRequest to Differentiate Auto-Closed WhatsApp Conversations in SalesIQ
Hi Zoho Support, I’d like to raise a request related to the way WhatsApp conversations are auto-closed in SalesIQ. Every Monday, our Sales team has to manually review each closed WhatsApp conversation from the weekend to identify which ones were automaticallyEnable Conversation Context Retention for SalesIQ Answer Bots
Hello Zoho SalesIQ Team, We hope you are doing well. We have noticed that SalesIQ bots currently fail to maintain conversation context in Hebrew. For example, when we follow up on a previous answer or ask for clarification in Hebrew, the bot either providesAutomatic Hebrew Small Talk Setup Without Duplicate Term Errors & Manual Configuration
Dear Zoho SalesIQ Team, Greetings, We would like to request an enhancement to the Small Talk feature in Zoho SalesIQ, specifically for Hebrew language support. Current Challenge: When setting up Small Talk for Hebrew, we encounter multiple issues: SimpleVisibility and Enforcement for Outdated Plug Parameters in Zobot Canvas
Dear Zoho SalesIQ Team, Greetings, We’d like to suggest an important usability and quality improvement for working with Plugs inside Zobot. Current Behavior: When we update the code of an existing Plug, any Zobot card using that Plug requires manual resaving.Ability for Agents to Initiate Voice Calls With Site Visitors Without Active Chat Session
Dear Zoho SalesIQ Team, Greetings, We would like to request a feature enhancement related to the voice call functionality in Zoho SalesIQ. Current Limitation: At the moment, voice calls can only be initiated by agents after a chat session has been startedEnable Sync of SalesIQ Article Interactions to Zoho Analytics for Unified Knowledge Base Reporting
Dear Zoho SalesIQ and Zoho Analytics Teams, Greetings, We’d like to formally request an enhancement to enable SalesIQ article interaction data to be synced with Zoho Analytics, so that we can obtain a unified view of our knowledge base performance metricsAdd a "Success" Route to the "Forward to Operator" Card in Zobot
Hello Zoho SalesIQ Team, We hope you're doing well. We would like to request an enhancement to the "Forward to Operator" card in Zobot. Current Limitation: At present, the "Forward to Operator" card provides the following routes: Operator Not AvailableAllow Mapping of Zoho Desk Knowledge Base Categories to Multiple Departments in Zoho SalesIQ
Hello Zoho Team, We hope you're doing well. We would like to request an enhancement to the Zoho SalesIQ integration with Zoho Desk, specifically regarding the way Knowledge Base (KB) articles are mapped and displayed across departments. Current LimitationSync “Display Author Info” Setting from Zoho Desk to Zoho SalesIQ
Dear Zoho SalesIQ Team, We’d like to suggest a refinement to how Zoho SalesIQ displays knowledge base articles that are synced from Zoho Desk. Current Behavior Zoho Desk allows us to control whether author information (name, profile picture, etc.) isRespect Help Center Visibility Settings for Knowledge Base Sync Between Zoho
Dear Zoho SalesIQ Team, We’d like to suggest an important improvement to the integration between Zoho Desk and Zoho SalesIQ with regard to the knowledge base synchronization. Current Behavior SalesIQ offers excellent functionality by allowing us to syncCentralize and Streamline Zobot and Flow Control Settings in Zoho SalesIQ
Dear Zoho SalesIQ Team, We would like to suggest a crucial improvement to the current setup and configuration experience within SalesIQ. Problem Statement Zoho SalesIQ currently offers three primary mechanisms for handling customer chats: Answer Bot –Show Custom CSS Changes in SalesIQ Preview
Hello Zoho SalesIQ Team, We truly appreciate the ability to customize the chat window using custom CSS via: Settings > Brands > [Select Brand] > Personalization > Appearance > Upload Custom CSS. This flexibility is extremely helpful in aligning the chatIntegrate Zia AI into Zobot with Support for Hebrew and Bot Context
Dear Zoho SalesIQ Team, Greetings. We would like to submit a feature request that would significantly enhance the functionality and intelligence of Zobot: native integration of Zia AI into Zobot scripts and blocks—with full support for Hebrew languageAdd Hebrew Language Support in SalesIQ Idle Chat Handling and Reminders
Dear Zoho SalesIQ Team, Greetings. We would like to request the addition of Hebrew language support in the Idle Chat Handling and Reminders functionality within Zoho SalesIQ. 🗣️ Background & Use Case Currently, we have successfully configured our ZobotBetter UI for proactive chat notifications needed!
It would be incredible if proactive chat notifications, instead of maximizing the widget—especially on mobile devices—would simply display a notification in this style. It’s not very good design for them to abruptly interrupt the visitor’s navigation.It would be good to have some kind of notification, either visual or sound-based, when Zobot handles a conversation
It would be good to have some kind of notification, either visual or sound-based, when Zobot handles a conversation so that it can be monitored. This is because many times I don’t realize when Zobot has assisted someone until I later see the closed chats.Asynchronous messaging
Have Asynchronous messaging for conversation that starts, pauses, and resumes at the customer’s convenience, maintaining a single, continuous thread. This retains the conversation history, so customers don’t have to repeat themselves.Allow a brand to connect multiple facebook pages at the same time
Our company have multiple facebook pages to represent, every branch, right now we can only link one facebook page, so we can only recive messages from one branch. It would be nice to be able to connect all pages.Collecting lead through zobot and posting it to zoho crm
We have integrated whatsapp with zoho salesiq. So when a person chats in our official whatsapp number that chat will be handled in salesiq platform. But we also get potential leads through this chat, but not all chats are leads. To address the issue weWhatsApp Template Messaging integration module for WHMCS
WhatsApp Template Messaging integration module for WHMCS Order Notification Billing Notification.Automated Comment Responses in Zoho SalesIQ Facebook Integration
Dear Zoho SalesIQ Support Team, I'm writing to propose a new feature for the Zoho SalesIQ: Automated Comment Responses in Zoho SalesIQ Facebook Integration Building on the success of Zobot for IM Channels, we propose the implementation of automated commentFacebook Messenger + SalesIq
Any plan to integrate Facebook Messenger with SalesIq? It would be great agents could be able to respond FB’s chat from SalesIQ.Integrate Zoho SalesIQ JS APIs into SalesIQ WordPress Plugin
Dear Zoho SalesIQ Team, I'm writing to propose a new feature for the Zoho SalesIQ WordPress plugin that would significantly enhance its functionality. Current Challenge: The current WordPress plugin for Zoho SalesIQ does not support the SalesIQ JS APIs.Zobot Integration Cards for Zoho Creator and Zoho Flow
Dear Zoho SalesIQ Team, I'm writing to request a new feature for Zobot: integration cards that enable two-way data exchange between Zobot, Zoho Creator, and Zoho Flow. Current Limitations: Zobot currently offers integration with external services, butEmbed floating button
It would be helpful if Booking offered a floating button in addition to the iframe, similar to what Calendly offers (https://www.calendly-embed.com/popup-widget/). I looked into using SalesIQ for a floating button that "just works" but their Booking integrationPlease integrate with Google AdWords
Please integrate with Google AdWords. When the source of customer is "AdWords" and customer start the chat and fill the form (name, telephone, e-mail) of Zoho SalesIQ, SalesIQ automatically create a new "lead" in Zoho CRM, but don´t populate the information of Google ADWords (gclid). In my case ZOHO CRM is already integrated with Google ADWords. This is very useful because we capture a lot of leads with salesIQ and is very important to have the information of google ADWords.Need more import features for Smalltalk, businessterms and article/FAQ
Hi, There is no option to import data into smalltalk and businessterms packages. It's very inconvenient to type everything manually inside salesiq with no way to import or export data. Concerning Articles and FAQ, there is an import feature but limitedA List of The Field Formats Supported by Zoho SalesIQ
If you use a form which is made by a non-zoho product, a list below would be useful. I share you a list of the field formats supported by Zoho SalesIQ below, because if you want to take a data from your form to SalesIQ collectly, you have to edit a fieldSales
<script type="text/javascript" id="zsiqchat">var $zoho=$zoho || {};$zoho.salesiq = $zoho.salesiq || {widgetcode: "ec231f4041fa61a6bb149eed46ab072c3e7e36647abf61433009b7d5bc799b551a2010ab7b6727677d37b27582c0e9c4", values:{},ready:function(){}};var d=Code Sample: Zobot Script to create a card that displays upcoming webinars from Zoho Meeting
Hi folks, This took me a few days to figure out, so I am sharing to others. It is a good example of: 1. how to pull data from another service and then 2. format the data into a card. I've made comments in the code and fleshed it out with lots of infoNaming New Visitor Without Email
I often know who's on my site at a given moment (for example, they're on the phone and I direct them to a web page) but do not have their email yet. I'd need to name that visitor for spotting later but although the system assigns them a numeric name to their IP (e.g., 983567) with no other data needed, I cannot change that name to the real one. Why would the email be required in such case? It wasn't there to start with... Can it be made optional in that form, please? Later, if I get their email,Dynamic personalization in Zoho SalesIQ
In today's time, technology and communication drive business growth and determine how we interact with one another. Indeed, it isn't easy to imagine how we all functioned before integrating our smart devices and constant connection via the internet andDiscover The Future Of Customer Engagement With Zoho SalesIQ
Technology and communication drive our business growth and influence how we engage with one another in today's time. Indeed, it's impossible to imagine how we all functioned before integrating our smart devices and the continual connectivity providedalert banner prompt/exit pop up as options to select on automated trigger creation
it would be very helpful if in Zoho SalesIQ we will be able to select banner exit/welcome pop up or alert prompt as an option for an automated trigger when visitors access or leave specific web pages (no-code development as an options to set up)WhatsApp messaging channel on Zoho SalesIQ
I think will be necessary to include WhatsApp as messaging channel on Zoho SalesIQ in order to be a complet omnichanel solutionMessaging Channel Instagram Direct on Zoho SalesIQ
I think will be necessary to include Instagram Direct as messaging channel on Zoho SalesIQ in order to be a complet omnichanel solutionSales IQ Chat Form Custom Field and Layout Rule
Hello, I think sales iq chat form custom field needs to be improved. I recommend to add country code field based on IP location (like zoho form) and we should create some layout rules for fields. RegardsSales IQ: Show status of individual and department
My organization updated to the latest version of SalesIQ desktop app. I have two issues: 1) My status is hidden. In the previous version, my busy/available status was at the top of the screen and I could change it in one click. Now I have to click myAdd an undo button in code less bot builder
This will help when we accidentally cut the wrong flow using the scissor tool. The code less bot builder, in addition to disconnecting the flow, also rearranges all the downstream blocks all the way at the bottom of the screen. So we need to reassembleNext Page
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Turning the page for Zoho SalesIQ: 2025 to 2026
As we wrap up 2025, we would like to take a moment to reflect on what we set out to achieve this year, what we’ve delivered, and where we’re headed next. What we focused on in 2025 This year was all about strengthening the core of engagement and AI, makingSalesIQ Tip for Admins: Your Safety Net for Data Recovery
Ever clicked 'Delete' in your SalesIQ and then realized it was the wrong item? Maybe it was a prospect's chat that held important context you needed to refer to later on. Or, maybe you deleted an elaborate Zobot that you were still testing or planningBig Things Just Dropped in the SalesIQ Universe: Top Upgrades You’ll Love in Nova’25
Nova'25 has landed, and it’s packed with meaningful upgrades to help you engage smarter, work faster, and scale with ease. Whether you're into proactive messaging, smarter automation, or better admin control, there's something here for everyone. Here'sYour bot just got smarter: AI-Powered routing that reads between the lines
What if your bot could tell the difference? Between a visitor who just needs a quick answer, someone actively comparing options, and a frustrated customer one click away from leaving? Most bots can't. They deliver the same response to everyone, missingZUG Meet-ups are back - Across India (December 2025)
The Zoho User Group (ZUG) meet-ups are back, and this time, we’re travelling across India to reconnect with our amazing community! From Chennai to Delhi, Bengaluru to Mumbai, we can’t wait to meet you all in person and talk everything Zoho SalesIQ, automation,
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Turning the page for Zoho SalesIQ: 2025 to 2026
As we wrap up 2025, we would like to take a moment to reflect on what we set out to achieve this year, what we’ve delivered, and where we’re headed next. What we focused on in 2025 This year was all about strengthening the core of engagement and AI, making
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Big Things Just Dropped in the SalesIQ Universe: Top Upgrades You’ll Love in Nova’25
Nova'25 has landed, and it’s packed with meaningful upgrades to help you engage smarter, work faster, and scale with ease. Whether you're into proactive messaging, smarter automation, or better admin control, there's something here for everyone. Here'sYour bot just got smarter: AI-Powered routing that reads between the lines
What if your bot could tell the difference? Between a visitor who just needs a quick answer, someone actively comparing options, and a frustrated customer one click away from leaving? Most bots can't. They deliver the same response to everyone, missingAlert: Audio Call Support to be discontinued for Old Live Chat Widget from December 31, 2025
Action Required: Upgrade to the New SalesIQ Live Chat Widget We're reaching out with an important update regarding the SalesIQ Live Chat Widget that requires your immediate attention. Effective December 31, 2025, audio call functionality will no longerPlug Sample #10 - Simplify Ticket Management (Zoho Desk) with Chatbots
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Desk. When a customer reports an issue/request during chat, it's logged as a ticket on Desk. When they return for updates, you end up searching throughOpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. Note: SalesIQ offers native integration with OpenAI, supporting several ChatGPT models,
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