Adding recovery options for your account
There are some situations where you might get locked out of your account, such as below:
- You forgot your account password
- Someone else gained access to your account maliciously and changed the password.
In these situations, you will be able to reset password and recover access to your account, if you have set up a recovery option.
How a recovery option help recover your account
When you’re trying to reset password, you will be asked to verify your identity. If you’ve added an email address or mobile number to your account as a recovery option, a OTP will be sent to this email address or mobile number for verification. Using this OTP, you can verify your identity.
How to add a recovery email address or mobile number
Make sure the email address or mobile number you add is:
- Personal only to you.
- Easily accessible.
- Working and able to receive emails/SMS.
To add email address/mobile number:
- Go to accounts.zoho.com.
- In the Profile section, click either Add Email Address or Add Mobile Number.
- Enter an email address or mobile number.
- Click Send OTP. An OTP will be sent to the entered email address or mobile number.
- Enter the OTP received, then click Verify.
Troubleshooting
Getting the message "At least one recovery option is required. Add another email address or mobile number".
There are cases when you must have at least one recovery option for your account. It might be enforced by your organization or because it is required by the law of your region/country. Hence, if a mobile number is the only recovery option present in your account, you won't be able to delete it straightaway. You will need to add another mobile number or an email address before you can delete it.
Getting the message "Your administrator doesn't allow users to reset password themselves".
For security reasons, your administrator has restricted the organization users from resetting password themselves. Hence, you cannot add a recovery mobile number. If you get locked out, you can contact your administrator to reset the password.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
What are primary and recovery mobile numbers?
The primary mobile number is used to sign into your account and the recovery mobile numbers are used only to recover your account. You can only have one primary mobile number for your Zoho account, but you can have multiple recovery mobile numbers.How do I add my other email address to my Zoho account?
To add your existing email address (from other email service providers) to your Zoho account for the purpose of sign-in and recovery: Note: If you're an organization user and don't the see the option to add an email address, it means your ...How do I add my mobile number to my Zoho account?
To add a mobile number to your Zoho account: Go to accounts.zoho.com (or) open the profile panel from your app, then click My Account. Click Profile, then click Mobile Numbers. Click Add Mobile Number. Enter your mobile number, then click Add. An OTP ...Recover your Zoho account
If you can't sign in to your Zoho account due to issues with your password or MFA, you can try to recover your account on your own using the instructions given below. Select how you sign in to your Zoho account to proceed: I'm signing in using only a ...How can I remove an email address from my account?
To delete an email address from your account: Go to accounts.zoho.com (or) open the profile panel from your app, then click My Account. Click Profile in the left panel, then click Email Address. Click next to the recovery email address you want to ...
New to Zoho LandingPage?
Zoho LandingPage Resources