Adding recovery options for your account

There are some situations where you might get locked out of your account, such as below:

You forgot your account password
Someone else gained access to your account maliciously and changed the password.

In these situations, you will be able to reset password and recover access to your account, if you have set up a recovery option.

How a recovery option help recover your account

When you’re trying to reset password, you will be asked to verify your identity. If you’ve added an email address or mobile number to your account as a recovery option, a OTP will be sent to this email address or mobile number for verification. Using this OTP, you can verify your identity.

How to add a recovery email address or mobile number

Make sure the email address or mobile number you add is:

Personal only to you.
Easily accessible.
Working and able to receive emails/SMS.

To add email address/mobile number:

Go to accounts.zoho.com.
In the Profile section, click either Add Email Address or Add Mobile Number.
Enter an email address or mobile number.
Click Send OTP. An OTP will be sent to the entered email address or mobile number.
Enter the OTP received, then click Verify.

Troubleshooting

Getting the message "At least one recovery option is required. Add another email address or mobile number".

There are cases when you must have at least one recovery option for your account. It might be enforced by your organization or because it is required by the law of your region/country. Hence, if a mobile number is the only recovery option present in your account, you won't be able to delete it straightaway. You will need to add another mobile number or an email address before you can delete it.

Getting the message "Your administrator doesn't allow users to reset password themselves".

For security reasons, your administrator has restricted the organization users from resetting password themselves. Hence, you cannot add a recovery mobile number. If you get locked out, you can contact your administrator to reset the password.

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