Event-Level Custom Domain Mapping
In Zoho Backstage, domain mapping allows you to create a branded experience for your attendees by assigning custom URLs to your event websites. At the event level, this means your event will be accessible through a specific subdomain under your brand’s domain, such as www.yourdomain.com/site/event-key, instead of using the default Zoho Backstage event URL.
- Portal – Your overall account and organization.
- Spaces – A subdivision within the portal (e.g., departments, event tracks).
- Events – Individual events hosted under each space.
Adding a Custom Domain
- Open the event you want to configure.
- Navigate to Settings > Custom Domain from the Dock.
- Map your custom domain:
- In the Custom Domain tab, you’ll be prompted to enter the domain where you want your event website to be accessible.
- Type in your custom domain (e.g., www.zylker.com) into the input field provided.
- Note: If the format is incorrect or missing, you’ll receive an error message.
- Create a CNAME record:
- Log into your domain registrar’s website (such as GoDaddy, Namecheap, or Google Domains) and locate the DNS or zone file settings.
- Add the following CNAME record:TypeNameTarget
CNAME wwwbackstage.cs.zohohost.com - This DNS configuration points your domain to Zoho Backstage’s hosting service and allows your event website to load when someone visits your domain.
- Once you’ve added the record, return to Zoho Backstage and click Next.
Securing Your Domain
To ensure your event website is secure and accessible, Zoho Backstage requires all custom domains to use HTTPS, which is enabled through an SSL certificate.
An SSL (Secure Sockets Layer) certificate encrypts the connection between your website and the attendee’s browser. This protects sensitive data, builds trust, and prevents browser warnings or access errors when someone visits your event website.
- If you already have an SSL certificate for your domain, install it via your domain registrar’s control panel.
- Return to Zoho Backstage and click Verify.
- If you don’t own an SSL certificate, you can request Zoho Backstage to install a free group SSL certificate for your domain.
- Click the Apply Domain SSL Certificate button to begin. This process usually takes 3–5 business days, during which Zoho Backstage will handle the certificate provisioning and installation.
Verifying Your Domain Mapping
- Once your domain is pointed and secured, return to the domain settings page in Zoho Backstage and click Verify Domain Mapping.
- Zoho Backstage will then check your DNS settings and SSL configuration.
- If everything is in place, the domain will be successfully mapped to your event website
- Change – Update the mapped domain if needed.
- Remove – Delete the current domain mapping and revert to the default Backstage domain.
Troubleshooting
- Double-check the CNAME record for typos or incorrect values.
- Ensure the CNAME has fully propagated. DNS changes can take up to 24–48 hours.
- Make sure your domain is HTTPS-secure before verification.
- If verification still fails, contact support@zohobackstage.com with your event URL and domain details.
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