This page is applicable for Bookings 2.0 version only. To view the equivalent Bookings 1.0 version, please check this page.

1. In a nutshell

When you integrate a calendar an event will be created automatically in the external calendar whenever an appointment is booked in Bookings. You can customize those events' title to include relevant details such as the customer's name, event type, or any other information you deem important. Additionally, you can add buffer time before or after the event, ensuring that the entire time slot is blocked, including preparation or follow-up periods.

2. Feature availability

• Available for all plans.
• Roles 

• Super admins and admins can set this up for all event types 
• Workspace admins can setup this for their assigned workspaces 
• Managers and staff can only view it 

3. Overview

• Add buffer time to events
• Set event title

You can configure the above individually for each event type.

4. Add buffer time to events

The pre-buffer and post-buffer time of an appointment can be added to the external calendar event. For example, an event type has 10 minutes of pre-buffer, 1 hour appointment duration, and 15 minutes of post-buffer. An appointment booked for 9.00 - 10.00 am will create an event from 8.50 - 10.15 am in the event if buffer time is added. 

1. Switch to the required workspace and click Event Types on the left side pane. The event types added under the selected workspace will be listed.
2. Hover over the required event type and click the options icon , then select Edit. 
   
   
3. Click the Notifications Preferences tab on the left and select Calendar Invite under it.
4. Enable the Add Buffer Time toggle to include pre-buffer and post-buffer in the calendar events. This will add the pre-buffer and post-buffer duration to the appointment time for the events created henceforth.
   
   

Info: The behavior before the release of pre-buffer (i.e 06-Dec-2023) is adding the buffer time to calendar events, so all the event types created before the above date will have this toggle enabled. You can change it according to your requirement.

5. Set event title

1. Navigate to Event Types > Notifications Preferences > Calendar Invites.
2. Under Event Title, enter the required text. 
3. Click Insert Variables to include variables in the title. Changes are auto-saved.
   
   

Info:

It will also be used in titles of online meetings, Zoho Assist sessions and ICS files. Title can have a maximum of 255 characters.

6. Related links

• Event type settings

• Event types and its categories

• Booking pages