App Store Reviews Extension - Zoho Desk Knowledgebase

App Store Reviews for Zoho Desk Extension

Building a successful app requires you to continually gather customer feedback. Only your customers can truly tell you what they need from your app. However, gathering input is not enough on its own. Whether the feedback is positive or critical, replying to customer reviews is a crucial step to improving customer satisfaction. It is also a great way to foster a strong relationship between you and your mobile customers. This extension helps you manage your app feedback better. It helps you create tickets out of App Store reviews—making it easy to track them from inside Zoho Desk.

Note:
  1. Due to authentication constraints, agents can only view but not reply to App store reviews from Zoho Desk.

Key Features
  1. Send app reviews to the relevant team by mapping departments within Zoho Desk to related apps in the App Store
  2. Choose to track all reviews of a particular app on a single ticket or create a separate ticket for each review
  3. Since Zoho Desk provides connections to the App Store as a Channel, you will be able to set up automation, create reports, and much more on created tickets.

Installing the Extension
The App Store Reviews extension can be installed from the Zoho Marketplace or your Zoho Desk account.

To install the extension:
  1. Log in to your Zoho Desk account with Administrator privileges.
  2. Click the Setup icon (  ) in the top bar.
  3. Under Marketplace, click All.
  4. Search for 'App Store Reviews' in the search bar on the right-hand side of the screen.
  5. Select the App Store Reviews for Zoho Desk extension and click Install.
  6. Click Install on the Confirm Installation window.
    You will land on the 
    General Settings page.



  7. On the General Settings page, do the following:
    1. Select the department where you would like to create tickets from user reviews.
    2. Select the channel type or enter a new channel that represents such tickets.
      Note: Entering a new channel name will automatically add it to the Channel field. 
    3. Specify the profiles whose agents can access this extension.
    4. Agree to the Terms of Use.
    5. Click Install.
  8. Click Authorize in the pop-up window to activate the extension.
  9. Click Accept to allow Zoho Workflow to access data in your Zoho Desk account.
    You will land on the 
    Preference page.



  10. On the Preference page, do the following:
    1. In the search box, type the name of the app you're looking for and click Enter.
    2. Select the app from the suggestions. The app settings panel will appear.



    3. Select the department where you would like to create tickets from this app.
    4. Select whether you want to track all reviews of a particular app on a single ticket (App as Ticket) or create a separate ticket for each review (Reviews as Tickets).
    5. Click Save.



  11. Voila! You are now ready to track the app's reviews as tickets in Zoho Desk.

Tracking App Store Reviews
You will begin to receive all new reviews as tickets in your help desk. You can click the via App Store Reviews for Zoho Desk link at the top of the ticket to log into your App Store Connect account and leave a reply. Meanwhile, here's how a ticket created from a review will look like:



Uninstalling the Extension
You can uninstall the App Store Reviews for Zoho Desk extension at any time. Once uninstalled, your agents cannot track app reviews from inside Zoho Desk.

To uninstall the extension:

  1. Click the Setup icon (  ) in the top bar.
  2. In the Setup Landing page, click All under Marketplace.
  3. In the Marketplace page, select the Installed Extensions tab.
  4. Choose App Store Reviews for Zoho Desk from the list of extensions.
  5. Click the More Actions icon (  ) at the upper-right corner of the App Store Reviews extension setup page.
  6. Select Uninstall Extension.
  7. Click Confirm to uninstall the extension.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION





                        Still can't find what you're looking for?

                        Write to us:  support@zohoforms.com


                              




                            

                              Zoho Marketing Automation

                                Zoho Sheet Resources

                                 




                                    Zoho Forms Resources


                                      Secure your business
                                      communication with Zoho Mail


                                      Mail on the move with
                                      Zoho Mail mobile application

                                        Stay on top of your schedule
                                        at all times


                                        Carry your calendar with you
                                        Anytime, anywhere




                                              Zoho Sign Resources

                                                Sign, Paperless!

                                                Sign and send business documents on the go!

                                                Get Started Now


                                                    Zoho SalesIQ Resources



                                                        Zoho TeamInbox Resources



                                                                Zoho DataPrep Resources



                                                                  Zoho DataPrep Demo

                                                                  Get a personalized demo or POC

                                                                  REGISTER NOW


                                                                    Design. Discuss. Deliver.

                                                                    Create visually engaging stories with Zoho Show.

                                                                    Get Started Now











                                                                                          • Related Articles

                                                                                          • Google Play Reviews for Zoho Desk Extension

                                                                                            Requesting and responding to customer feedback is vital for building a successful mobile app. It helps you know what can be improved and what isn't working. But the process doesn't stop there! Feedback must be a two-way conversation to let your ...
                                                                                          • Highrise for Zoho Desk

                                                                                            View customer details and deals from Highrise in Zoho Desk. Manage contacts, deals, and activities between Highrise and Zoho Desk. Add new customers and deals to Highrise from Zoho Desk. This integration makes it easy to understand customer's details ...
                                                                                          • Working with the ASAP SDK for iOS - Version 1.0 and 2.0

                                                                                            SDK v2.0 Introduction The ASAP SDK for iOS makes help available within quick reach for the end-users of your iOS app. Using this SDK, you can create and customize an add-on that resides within your app and provides end-users with easy access to your: ...
                                                                                          • Geolocation for Zoho Desk

                                                                                            Geolocation for Zoho Desk enables Admins to find the current location of Agents on Google Maps. It allows them to locate the agents and assign them tickets of those customers that are closest to them. Agents can minimize commute times by viewing the ...
                                                                                          • Shopify for Zoho Desk

                                                                                            The Shopify for Zoho Desk extension is designed to cater to the larger automation needs of Desk support agents. The extension creates support tickets for every Shopify order, so that the support agents can easily track customers and their order ...
                                                                                          Wherever you are is as good as
                                                                                          your workplace

                                                                                            Resources

                                                                                            Videos

                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                            eBooks

                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                            Webinars

                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                            CRM Tips

                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                              Zoho Show Resources