Formatting Comments through Rich Text
Comments in a ticket help internal teams collaborate without involving the customer in the conversation, tracking the discussions and updates, and monitoring updates from peers on the ticket, helping the team members collaborate and stay informed about its progress. Learn how to add a comment to the ticket
For a more versatile and visually appealing commenting experience within tickets, users can format the comments using various rich text formatting options, such as bold, italics, underline, strikethrough, font color, highlighting, bullet points, and text alignment.
The rich text editor is available only in the comments section of tickets and tasks.
In the mobile app, users can view inline images that are attached to comments in the web application.
They can also insert a ticket link as a hyperlink for navigating to the mentioned ticket through the comments.
The users can set the default comment type to public or private in the web application, which will sync with the mobile app. Learn about setting a default comment type
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Formatting Knowledge Base Articles Using WYSIWYG Editor
Zoho Desk’s built-in WYSIWYG ("What You See Is What You Get") content editor allows businesses to create quickly and edit their knowledge base articles to a preferred style. The simple interface provides basic and advanced formatting options along ...Text Block: Capture Text Input
What is a text block? Text block lets you ask questions and receive answers in the form of a text. If the user wants to give a gist about a specific problem or positive feedback after using the product, incorporating a text block is an ideal method ...Allowing Public Comments on Knowledge Base Articles
Customer feedback plays an important role in improving products, as well as the instructional resources associated with them. With more organizations implementing self-service customer support models, it's imperative to give customers an opportunity ...Pinning Comments and Threads
Comments is a platform for agents to discuss solutions and seek peer support within the help desk. Pinning the comments or threads in a ticket will help in keeping the important comments or threads in a conversation at the top, making critical ...Adding, Editing, Cloning, Unpublishing, and Deleting Knowledge Base Articles
The Knowledge Base (KB) is a self-serve online library of information that enables your customers to access solution articles for addressing various product or service-related queries. You can create articles related to your product or service and ...
New to Zoho LandingPage?
Zoho LandingPage Resources