Formatting Comments through Rich Text
Comments in a ticket help internal teams collaborate without involving the customer in the conversation, tracking the discussions and updates, and monitoring updates from peers on the ticket, helping the team members collaborate and stay informed about its progress. Learn how to add a comment to the ticket
For a more versatile and visually appealing commenting experience within tickets, users can format the comments using various rich text formatting options, such as bold, italics, underline, strikethrough, font color, highlighting, bullet points, and text alignment.
The rich text editor is available only in the comments section of tickets and tasks.
In the mobile app, users can view inline images that are attached to comments in the web application.
They can also insert a ticket link as a hyperlink for navigating to the mentioned ticket through the comments.
The users can set the default comment type to public or private in the web application, which will sync with the mobile app. Learn about setting a default comment type
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