Smart travel booking: A personalized form experience
Imagine a buzzing travel agency that's rapidly growing. With travellers of every kind knocking on their virtual door like solo backpackers, corporate clients, honeymooners. They knew it was time for a smarter booking form.
Gone were the days of static, cluttered forms that asked everyone everything. The agency wanted their users to feel like the form was tailored just for them—clean, fast, and intelligent.
So, they rebuilt their travel booking form with dynamic field logic, turning it into a smart assistant that asks only what’s needed, when it’s needed.
The personalized journey begins
A user lands on the form and fills out their identification details.
Then, they pick their Trip Type from a dropdown:
- One Way
- Round Trip
Rule 1: Return Date, only if needed
If they choose Round Trip, the Return Date field appears.
If they choose One Way, that field vanishes. No clutter, no unnecessary confusion
Next up: Travel Class from budget-friendly to top-tier:
- Economy
- Premium Economy
- Business Class
Rule 2: Perks for premium fliers
If they pick anything above Economy, like Premium Economy or Business, they get to select their Amenities Preferences—think legroom, meals, and lounge access.
Flying Economy? The form skips this - simple.
The agency knows business travellers often need these preferences handled smoothly.
From cluttered to customized
By the end of this flow, the difference is crystal clear:
A leisure traveller booking a one-way economy flight? They breeze through with just the essentials. But a corporate executive planning a First Class trip? They’re guided through all the right fields—return dates, amenities, and priority add-ons—without ever feeling overwhelmed.
The agency's form doesn’t just collect information anymore:
- It anticipates needs.
- It adapts in real time.
- It respects the traveller’s intent.
What used to be a static form is now a personalized travel concierge—available 24/7.
And, the results?
- More bookings.
- Fewer drop-offs.
- Delighted travellers who feel understood.
For this travel agency, it’s not just a smarter form—it’s a smarter way to grow.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Form Fields
Table of Contents Single Line Multi Line Number Decimal Name Address Phone Email Date Time Date-Time Month-Year Decision Box Dropdown Radio Multiple Choice Checkbox Website Currency File Upload Image Upload Audio/Video Upload Description Section Page ...Simplify travel booking using field rules
A travel booking company wants to achieve efficiency in their booking process by only displaying additional traveler fields when there's more than one traveler. What are they trying to solve? They have a lengthy form where each field (including ...Form Analytics
Basic Analytics Once the form is shared and responses start coming in, Zoho Forms provides simple built-in analytics for each form. Use the analytics reports to get information on your form's online activity and analyze your form's performance. ...Switching between the Standard and Card Form Types
Switching between Standard and Card Form Types in Zoho Forms provides flexibility in designing and presenting forms to suit different use cases. Although, the choice between Standard and Card Form Types depends on the complexity of the form and the ...Embed a form as a Lightbox pop-up
Lightbox form is a pop-up that overlays the webpage, when the user engages with your webpage . This helps in drawing the attention of your website visitors to the form. For example, if you require your customers to subscribe to your newsletter to ...
New to Zoho LandingPage?
Zoho LandingPage Resources