Adminconsole
How do I create a group email id in Zoho Mail?
Login to mailadmin.zoho.com, and go to the Groups menu. Click the Add Group button, and provide the required details and click Create Group. The email address that you've mentioned in the Group Email Id field will be the chosen email address for this ...Can I configure more than one email address for a single user?
You can configure more than one email address for a user by adding email aliases. To add email aliases, log in to mailadmin.zoho.com, go to Users and select the respective user. Navigate to Mail Settings tab, select Email Alias and click Add. Each ...Why is my account blocked, and how do I unblock it?
Your account might be blocked due to two major reasons. You might have either exceeded your account storage or a suspicious spam activity might have been detected in your account. Refer this help page to learn about unblocking accounts.How can users unblock their blocked Zoho Mail accounts?
After the reason for the account block (storage exceeded, spam detection etc.) has been rectified, the user can unblock the account from the UnBlock Me page.How do I upgrade to the paid plan?
Login to mail.zoho.com as the Super Administrator. Click on the profile picture on the top right corner of your mailbox. Select Upgrade, pick the plan that suits your needs and make the payment. Learn more.How do I allocate the purchased storage to my organization users?
The Super Admin can allocate the purchased storage to the respective users from the Control Panel. Login to mailadmin.zoho.com, and go to the Mail Storage section. Across the relevant user, click the Edit icon in the Additional storage section, and ...How do I purchase additional storage for my Zoho Mail account?
Organization Users - The Super Administrator will be able to purchase additional storage for the organization and allocate it to specific users. Login to mail.zoho.com as the Super Admin, and click the Subscription link on the top of your mailbox. ...How can an administrator unblock an account?
To unblock a blocked account (once the reason for the block has been rectified), log in to the Admin Console. Navigate to Users in the left pane. Click on the Filter button, choose Blocked Users from the drop-down. The accounts of blocked users will ...What does the authentication failure in POP/IMAP migration mean?
If you receive an authentication error, make sure that you've entered the right credentials for the account, and that the user hasn't changed the password of the source account while the migration is in progress. Refer this help page for more ...Why am I being shown a server not reachable error while migrating using POP/IMAP?
If you're getting a server not reachable error, there might be issues with the server details that you entered (server name, server port etc.) while adding the migration details. Make sure that you enter the correct values before you start the ...For how long will I be able to access the file containing the exported emails?
The file containing the exported emails will be available for a period of 30 days after the export. The link expires after the 30 day period or if the account whose emails you've exported is deleted.How do I set up an email policy?
To set up an email policy, login to your Zoho Mail Control Panel, go to the Email Policy section in the left menu bar and select Add New Policy. You can now select your preferences in each criteria and map it to the relevant set of users. Learn more.Organization Email Policy
An organization's administrator can setup email policies to manage the email sending and receiving parameters. It helps the administrator in applying varying privileges to each set of users. You can restrict the email addresses and domains to which ...Can an administrator restrict users from configuring their organization accounts in IMAP clients?
Yes. You can disable the permissions to configure your organization account on IMAP clients (iPhone, Outlook, Thunderbird etc.) from the Email Policy section in the Control Panel. While setting up the email policy, switch off the IMAP Access option ...Can an administrator restrict users from exporting their email data?
To restrict users from exporting their email data, log in to your Control panel, go to Email Policy, and while adding the policy, switch off Export Emails option in the Account section. Refer this help page for more details. Similarly, you can also ...Can I, as an admin, monitor the emails that my users send using their organization accounts?
To monitor the outgoing emails for specific users, you can set up outgoing email forwarding from the Email Policy section in the Control Panel. The emails sent by all the users for whom the policy has been applied will be forwarded to the email ...Will the sender be notified if the email fails to reach the destination server in email routing?
If you want the sender to be notified in case of an email delivery failure, you can enable the Send bounce when mail to the destination fails option in the Email Routing menu. The bounce notification will be sent to the sender only if this option is ...What is the verification email address in email routing?
While configuring email routing, a verification email will be sent to the destination server to confirm its validity. This address refers to the email address to which the email will be sent. Only if the verification email is delivered successfully, ...What do the email delivery options in email routing mean?
The delivery options available are Split Delivery, Dual Delivery, and Email Routing. The delivery type that you choose defines whether the emails will be routed for all accounts or only for those accounts that do not exist in Zoho Mail. Learn more.Can an administrator exclude folders while scheduling a backup for the organization's users?
The Admin cannot exclude folders while scheduling an email export for the users. They can either export the entire account or specify a date range. All emails that fall in that period alone will be exported. Learn more. When a user exports his own ...How do I customize the login URL (mail.yourdomain.com) for my domain?
The instructions for customizing the login URL can be accessed by logging in to your organization's Admin Console. Log in to the Admin Console. Go to the Organization on the left pane and select Custom Login. Follow the instructions provided in our ...How do I access the Admin Console?
You can access your Zoho Mail's control panel by logging into the Admin Console with your Admin or Super Admin credentials. Alternatively, you can also click on your profile picture on the top right portion of your mailbox, and click the Admin ...I couldn't complete my mobile verification process for my account. How do I verify it now?
In certain circumstances, you might not be able to enter the code to verify your mobile number during sign up (due to session expiry, verification code reception problems, etc.). You will not be able to sign in if you haven't verified your mobile ...Can I change the chosen email address of a user?
You can change the email address of a user by creating the required email address as email alias. Once the alias is created, you can make this as the default email address for the user. Log into Zoho Mail Admin Console as an administrator. Navigate ...Can I view all the blocked accounts in a consolidated view?
Whenever any email account violates the Zoho Mail's usage policy or organization policy, the account will get blocked. The organization administrator can view those accounts in the Troubleshoot section and unblock them. Refer here for more details.What is DKIM Selector?
The selector is used to identify the public DKIM Key details of the Domain. It is an attribute for the DKIM Signature and is included in the DKIM header of the email. You can use multiple selectors for a single domain in cases where you need to ...What are Retry Mails or Retry Queues?
When the emails are sent from your account, in case the recipient server does not accept the emails due to temporary errors, such emails will be moved to Retry queues. The emails will not be bounced back to senders for temporary errors (451.x.x). ...Will I be able to view the access logs for the different administrators in the account?
Zoho Mail provides Audit Logs to help you check the different actions and the administrators who performed tasks. Refer here for more details.What is the login process for SAML?
Once you have set up the SAML process, with the details provided by the SAML provider, you need to login using your custom URL for authentication. This will redirect your authentication to your provider automatically. 1. Launch your custom URL ...What is the process to configure SAML in Zoho Mail?
SAML Registration Process: Add and verify your domain Create users and Email accounts Configure Custom URL for your domain in your DNS and Zoho Mail Configure the SAML Authentication in Admin ConsoleWhat is SAML?
SAML - Security Assertion Markup Language, developed by the Security Services Technical Committee of "Organization for the Advancement of Structured Information Standards" (OASIS), is an XML-based framework for exchanging user authentication, ...Can I enforce Password expiry for my domain users?
You can configure a password policy for the users in your organization. The Password policy can include one or many of the below: Password expiration period, Password History, Combination of Alphabets, Numbers and Special characters. Refer here for ...Can I configure a Password Policy for the users in my organization?
You can configure a password policy for the users in your organization. The Password policy can include one or many of the below: Password expiration period, Password History, Combination of Alphabets, Numbers and Special characters. Refer here for ...Why aren't emails from my external POP account getting populated in my Zoho mailbox even after adding the account?
Zoho Mail retrieves a maximum of 200 emails per fetch from your POP server. Since the number of emails in your external account will be high initially, it might take about 3 to 5 days for all the emails to be populated in your mailbox. Learn more.Where can I view the spam emails that are awaiting moderation?
The emails that have been classified as spam by SPF or DKIM failure and for which the option has been set as Move to Quarantine can be moderated. They can be viewed and moderated in the Control Panel >> Spam Control >> Quarantine. Learn more.How do I route my emails to a different server?
If you want to route your emails to a different destination server, you can configure Email Routing from the Control Panel. In the Email Routing section, you can select the domain to enable the delivery options and choose the other preferences. Learn ...Can an administrator export an organization user's email account data?
The administrators can take a backup of email accounts for the required users from the Control Panel section. Navigate to the Export Mail Account menu under Mail Administration and enter the email addresses of the relevant users. The emails can be ...What is DKIM?
Domain Keys Identified Mail (DKIM) is an authentication method that makes use of a public-private key encryption to validate the emails. The receiving email server makes use of the public-private key combination to authenticate the email source. ...What is a DNSBL?
A DNS-based Blacklist is a blacklist of locations on the internet that are prone to sending spam emails. You can define the delivery action that should be taken on these emails if DNSBL verification fails. This can be done from the Spam Control menu ...What are SPF records?
Sender Policy Framework (SPF) records are DNS records that identify the email servers which are permitted to use the particular domain name. This further helps in identifying the spam emails which could be sent by spoofing a valid domain name or an ...Next page
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