Manage your organization details in the
Preferences
section. You can choose to configure your organizational preferences, such as organization name, owner, URL, date and time settings, and email domain here.
Access Privilege
Preferences can be accessed only by the Organization Owner.
Change organization name and owner
To rename your organization,
-
Navigate to
and select
Preferences
under
Organizations.
-
Click
next to the organization name.
-
You can now change the organization name. You can also change the organization's owner by selecting a user name from the dropdown.
-
Once the changes are done, click
Save.
-
The organization name cannot contain special characters. Only numbers cannot be used to name the organization, but a mix of numbers and alphabets can be used.
-
Upon renaming the organization, the organization URL will not change.
-
Admin
users who accepted the invite to join Qntrl will only be displayed in the dropdown.
-
Upon changing the owner of the organization, the privileges will be transferred to the new owner.
Delete organization
If you wish to discontinue Qntrl, you have the option to delete your organization.
Before proceeding to delete the organization,
-
Deactivate
all the users from your organization.
-
Disable
all the integrations.
-
Downgrade
your subscription to Free plan.
-
Take a
backup
of your organization's data.
Only if all the above conditions are met, the organization can be deleted.
To delete the organization,
-
Navigate to
and select
Preferences
under
Organizations.
-
Click
Delete Organization
and confirm your action.
-
We highly recommend you back up your data before the organization is deleted.
-
Only the owner can delete an organization.
-
Your organization's data will be deleted from our data center after 90 days. You cannot access or retrieve the data during this period.
-
Deleting your Qntrl organization will not delete your Zoho account.
Organization URL
By default, the organization name will be appended to Qntrl's URL to serve as Organization URL. However, you can opt to change this URL.
-
Navigate to
and select
Preferences
under
Organizations.
-
Under
Organization URL
, make required changes to the URL and click
Update.
-
On changing the organization URL, the organization name will also be changed to maintain consistency.
-
But, on changing the organization name, the organization URL will not be changed.
-
After updating the URL, your account will be redirected to the new URL.
-
The old URL will no longer work.
Manage Notifications
Manage notification preferences for all the users in your organization using this setting. Enable or disable the options to manage email and push notifications from Qntrl.
Receive notifications for Card activities
Triggers notifications when a card is created, updated, or transitioned.
Receive notifications for Common Transitions
Triggers notifications to the users authorized for common transitions, when other transitions are performed. Please note that this case is valid only when the common transition is linked to all other transitions of the blueprint.
Triggers notifications to users when they are mentioned in card comments.
Module Settings
Qntrl supports renaming individual modules to suit the business requirements of different organizations. These new names will replace the existing ones throughout the product.
You can customize both singular and plural form of the module name.
Rename Card Module
Users can rename
Card
to a term more relatable to them like task, assignment, or request.
Users can rename
Form
to relate closely with their business like solution or facility.
Date and Time Settings
You can choose the format in which date and time is displayed in your Qntrl account. Also, configure your work hour settings here.
-
Navigate to
and select
Preferences
under
Organizations.
-
Under
Date and Time Settings:
-
Date Format
: Select the date format followed by your organization.
-
Time Format
: Select the time format followed by your organization.
-
Work Hours
: Set up the ideal working hours followed by your organization.
-
Week Starts On
: Select the day on which your work week starts.
-
Days Off
: Select the days on which your organization doesn’t work.
-
Time Zone
: Select the time zone to be used while executing SLAs and Automated transitions.
-
Click
Update.
Customize Email Domain
Notifications from Qntrl are usually sent from a default email address. However, you can customize this email address to send personalized notifications from your organization.
-
Navigate to
and select
Preferences
under
Organizations.
-
Under
Customize
Email
Domain, enter the email address and click
Verify.
-
A host name and host value will be generated.
-
Log in to your DNS manager and add the generated host name and value to the TXT record.
-
These values must be available in the TXT record as long as you use Qntrl.
-
After configuring your DNS, click the
Verify
Domain
button in Customize Email Domain.
-
A verification code will be sent to your email address.
-
Enter the code in the
Verification Code
box and click
Verify
Email.
-
If you don't receive the code, click
Resend
Verification
Code.
Once your domain and email address is verified, all Qntrl notifications will be sent from the customized email address.
- Public domain email addresses are not allowed.
-
If the email domain verification fails, check the TXT record of your DNS manager for misconfiguration of host name and value.
Edit Email Address
You can also change the customized email address.
-
Click
next to
Email Address.
-
Enter a new email address and click
Verify
Email.
-
Confirm your action.
-
Verify your domain and email address as before.
If you edit the email address, then fail to verify the new domain or email, notifications will be sent from the default email address of Qntrl.