How Does the Bradford Score Work?

1. Frequent, short-term unplanned absences result in a higher score, indicating a potentially disruptive absence pattern.
2. Planned leaves with fewer occurrences lead to a lower score, suggesting a more reliable attendance record.

A lower Bradford Score typically reflects an employee with a more stable attendance pattern.

1. You prioritize strict absence monitoring:
   If your company requires a structured approach to tracking and managing employee absenteeism, this tool provides a reliable system for follow-ups.
2. You experience frequent, short, and unplanned absences:
   If unexpected absences disrupt workflows, the Bradford Score helps identify patterns and take proactive measures.
3. You want to reduce the impact of sudden absences:
   When team members frequently cover for absent colleagues, it can lead to stress, lower morale, and decreased productivity. Implementing this system can help balance workloads and maintain engagement.

Configuring Bradford Score in Zoho People

1. Navigating to Settings > Leave > Configuration and enable Bradford Score.

2. Upon enabling the feature, you can view the Bradford Score tab.

3. Next, define the score types. Each score type can have its own set of applicable leave policies and score threshold range. To do this, navigate to Settings > Leave > Configuration > Bradford Score > Add Score Type.
When configuring score types, up to five levels of threshold levels can be configured, it is mandatory that there be at least two levels. Click Save once  you have defined the score type.

INFO
Once a score type is added, it can later be edited. Hover the mouse pointer over a configured score type and click on the edit (pencil) icon that appears in the right corner. Customized threshold score range for specific employees will be retained even if the score configuration of the organization is edited at a later point, thereby maintaining the customization. If you have multiple score types, hovering the pointer will also open up options to delete score types. (recycle bin icon).

Viewing Bradford Score Reports

To view Bradford score report, navigate to Reports (pie chart icon on bottom left corner) > Organization Reports > Bradford score under Leave

The Bradford score and the threshold level of all applicable employees will be displayed.

Use the filter option (filter icon) to search by date, level, name, organisational entity, unit, department, etc.

To export the Bradford score report, use the Export option; it is available within the ellipses icon.

.xls, .xslx, .csv and .tsv export file formats are available. Additionally, the Download as PDF option is also available.

For a more thorough and detailed report of an individual employee and for insight into what contributes to an employee's Bradford score, select a particular employee from the displayed list. This can be used to:

1. View detailed report with leave period, days taken etc.
2. Merge leave occurrences.
3. Split merged leave occurrences.
4. Customize threshold score range of a particular employee

The score range will be displayed based on a rolling 12-month period, starting from the date selected in the filter.

All the leave applications will be listed along with the leave dates, leave type, days taken, reason, and approval status.

Merge and split leave occurrences

In situations where employees have applied for leave for a specific number of days, say for an accident or a surgery, and then again apply for sick leave for a few more days to facilitate recovery and treatment, this could effectively increase the Bradford score as there are two different occurrences (leave applications).

To merge two leave occurrences from the Bradford Score Report, select a particular employee, use the checkboxes to select the leave occurrences you would like to merge and click Merge Leave Occurrences.

A merged leave occurrence effectively reduces the Bradford score of the employee by reducing the number of leave occurrences. You can also reverse this action by using the 

Split the merged occurrences option that appears when a merged occurrence is selected.

NOTE:
Merging and splitting leave occurrences, threshold customization, viewing customization audit can only be performed by the Administrator, and users with leave data admin role privileges

Customized threshold score ranges

In some cases, employees could have taken leave frequently in quick succession due to emergencies and unforeseen circumstances. If the HR or the reporting manager feel the need to avoid any action being taken due to a high Bradford score, the threshold range can be tweaked for that particular employee.

To customize the threshold score range, select a particular employee profile from the Bradford Score Report page and click the Customize Threshold Score Range
option to customize the score range of a particular employee.

When the threshold score range is customized for an employee, the audit/history can be viewed on the same screen by clicking on the circular information icon.

NOTE:
Merging and splitting leave occurrences, threshold customization, viewing customization audit can only be performed by the Administrator, and users with leave data admin role privileges