Managing One-on-One Chats, Groups, and Channels

Managing One-on-One Chats, Groups, and Channels

In this article, we'll explore the various features that will help you organize and utilize your chats efficiently.

To access the chatbox features:

  1. Click the More Option  icon in the chatbox header. 
  2. Choose the required option.

The various options, their descriptions, and illustrations are as follows.

View Media: To view all multi-media files (images, videos, audio, files, and links) shared in a conversation. 

Pin This Tab: To prevent a chatbox from disappearing, while having multiple chatboxes open. 

You can unpin a chatbox by clicking the Pin  icon on the chatbox header and selecting Unpin This Tab

Pop Out: To pop out the chatbox as a window and to pop in the chatbox inside the app.

Mute: To silence messages and notifications. However, if a user @mentions you, you will be notified. You can mute a channel for one hour, eight hours, one day, one week, or forever. 

You can also mute a chat by right-clicking the chat in the chat list and selecting Mute from the menu list.  

Notes: 

  • Muted chats will be listed under the Muted chat launcher tab. 
  • You can unmute a chat using the Unmute option.
  • Does not apply for threads.

Turn Off History: To disappear messages and not store them after they're seen by the recipient.

Notes: 

  • You can resume storing the chat history using the Turn On History option. 
  • Does not apply for channels. 

Copy Chat URL: To copy a chat's URL and share with other users.

Note: This applies to group chats, threaded conversations, and forked conversations.

Copy Channel URL: To copy a channel's URL and share with other users.

You can also copy channel URL from channel profile icon > More Options > Copy Channel URL

Clear Messages: To clear the entire conversation from a channel. The complete chat history will be lost and cannot be restored. This option is available only for channels.

You can also clear messages in a channel from channel profile icon > More Options > Clear Messages


Delete: To delete a channel. This option applies only for channels. You cannot delete one-on-one chats, groups, or forked conversations. 

You can also delete a channel from channel profile icon > More Options > Delete

 

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