WorkDrive General FAQs

General

1. What is Zoho WorkDrive?

Zoho WorkDrive is a secure online file storage and content collaboration platform designed for modern teams, small businesses, and large enterprises.

2. What is a Super Admin?

A Super Admin is the creator and owner of the team or organization account in Zoho WorkDrive. All critical emails, including payment invoices, plan upgrades, member requests, and product updates, will be sent to the Super Admin.


3. What is a Team Admin?

A Team Admin has access to the Admin Console and can:

  • Manage team members (invite, suspend, delete, and modify roles).

  • Manage Team Folders.

  • Restore deleted team files (via the Data Administration tab).

  • Monitor team activity.

  • Configure team settings, including branding, external sharing, file conversion, roles & permissions, and security.

4. Who are team members?

Team members are individuals working together to achieve common objectives. They can access and manage files and folders based on the roles and permissions assigned by Team Admins or the Super Admin.


5. What are the different plans available in Zoho WorkDrive?

  • Starter

  • Team

  • Business

For more details, visit our pricing page.

6. Which browsers are supported by Zoho WorkDrive?

Zoho WorkDrive is optimized for the latest versions of the following browsers:

  • Google Chrome

  • Microsoft Edge

  • Mozilla Firefox

  • Safari

  • Opera

For the best experience, ensure that your browser is up to date.


7. Which languages are supported in Zoho WorkDrive?

Zoho WorkDrive’s web and mobile apps support 52 languages. Each team member can select their preferred language.

Note: If your preferred language is unavailable, you can request support by emailing support@zohoworkdrive.com.

Learn more about the supported languages in WorkDrive

8. Can I create documents, spreadsheets, and presentations within Zoho WorkDrive?

Yes. Zoho WorkDrive includes an integrated Zoho Office Suite, enabling users to create and edit documents, spreadsheets, and presentations using Zoho Writer, Sheet, and Show, respectively.

Learn more about the Zoho Office Suite apps

9. What file formats does Zoho WorkDrive support?

You can upload, store, and collaborate on various file types, including ZIP and PDF files. Zoho WorkDrive supports previewing over 220 file formats.

Learn more about the supported file formats in WorkDrive

10. What cloud storage services are supported via the Cloud Picker option?

The Cloud Picker feature in Zoho WorkDrive allows you to upload files from:

  • Google Drive

  • Box

  • Dropbox

  • OneDrive

  • Evernote

Learn more about uploading files from other cloud storage services

11. How does Search work in Zoho WorkDrive?

You can search for files and folders using:

  • File or folder names

  • Author names

  • Keywords within files

Additionally, you can refine search results using filters such as Location, File Type, and Date. Zoho WorkDrive also supports Optical Character Recognition (OCR) for text within images and Object Detection for identifying objects in images.

12. Can I add new files or folders to a folder shared with me?

Yes, but only if you have Edit or Organize permissions. Any files or folders you add will inherit the sharing permissions of the parent folder.


13. How much storage does Zoho WorkDrive provide?

  • Starter Plan: 1 TB per team + 100 GB per additional user (after 10 users).

  • Team Plan: 3 TB per team + 300 GB per additional user (after 10 users).

  • Business Plan: 5 TB per team + 500 GB per additional user (after 10 users).

Additional storage add-ons are available. For more details, visit our pricing page.

14. What is the file upload limit for each WorkDrive edition?

  • Starter Plan: 10 GB per file

  • Team Plan: 50 GB per file

  • Business Plan: 250 GB per file

15. Are there any restrictions on external sharing for trial account users?

Yes. In WorkDrive trial accounts, the maximum number of external share and download links per team is 5.

If your team reaches this limit, you can either:

  • Delete existing links to create new ones.

  • Upgrade to a paid plan for unlimited external sharing.

16. What is Zoho Directory?

Zoho Directory is a centralized platform for managing users and applications. It allows you to:

  • Quickly add/invite users.

  • Assign roles and manage access.

  • Enforce security policies (password policies, two-factor authentication, and IP restrictions).

Note: Zoho Directory is available only in the WorkDrive Business plan. Learn more about Zoho Directory + WorkDrive integration

17. What is Zoho Directory Sync?

Zoho Directory Sync is a secure tool that synchronizes user objects and passwords from Microsoft Active Directory (AD) to Zoho accounts.

It automatically syncs user data from AD to Zoho, ensuring that your AD data remains unchanged.

Active Directory is a standardized system used for managing network security, user authentication, and access permissions.