App Store Reviews

Overview

Store reviews enable you to view, analyze, and reply to reviews your app receives from the marketplace, i.e., the App Store and the Play Store in a single place. All the reviews and ratings are fetched from both the stores and made available within the Apptics console.

To start analyzing the store reviews and rating within the Apptics console, you need to first link the App Store Connect account (for iOS) and Google Play Console account (for Android) with Apptics. Once you authenticate the connection, you can fetch the complete review history along with the app version data and ratings history with ratings breakdown.

App Store reviews and ratings

Link your App Store account to get your App Store reviews flowing to Apptics. Linking your App Store account with Apptics will allow you to:

Get the app version data for every review.
Fetch the complete review history for iOS apps.
Fetch the complete ratings history and get ratings breakdown.
Reply to reviews from Apptics.

Steps to link your App Store Connect account with Apptics

Navigate to Quality > Store reviews.
For now, the reviews are separated by a bundle Id/ package name filter at the top. Click on App Store and then click on Connect App Store Credentials.

Create App Store Connect API key

Log in to App Store Connect and navigate to Users and Access > Keys .
Click on the + sign to generate a new API key for Apptics.

Enter the name and select the access level and click Generate.

Note: You need to have admin access or be an app manager in the App Store Connect to be able to fetch the reviews.

Once the API key is generated, it will be added to the list of active keys.
Click Download and save the private key for later.

Note: The API key can be downloaded only once. The Issuer ID and the API key ID are required when setting the Apple Developer Portal integration in the Apptics console.

Link App Store Account with Apptics

Navigate to Quality > Store reviews and select the Bundle ID (Eg: App Store - com.zylker.ios) from the dropdown.
Click on Connect App Store Credentials .
Add the App Store Connect API key name, Issuer Id, key Id, and the API key and click Save.

Click on Add Bundle ID, select the bundle ID, and click Save.

Once the Store reviews are enabled for the selected Bundle ID, a list of all the reviews and the respective ratings is displayed in the Apptics console.

Analyze App Store reviews in the Apptics console

You can view the list of all the reviews and ratings received for your app from App Store for the selected date range. Every individual review will have details of sender's user name, app version, country, and sentiment.
All the reviews are run through Zoho's own sentiment analysis and hence the listed reviews are classified as Positive, Neutral, and Negative in the Apptics console.
If the review is received in a language other than English, you can translate the message for better understanding by clicking on Translate.
You can also reply to reviews from within the Apptics console either on your own, or with AI-generated replies. Click on View thread to view the conversation with the user reflected in App Store.

You can drill down further by navigating to the individual tabs, i.e., reviews sentiment, ratings, app version, OS version, and country.

Assign store reviews as support tickets

If you enable Zoho Desk or Zendesk integration for store reviews module, every individual store review you receive will be automatically created as a support ticket in your Zoho Desk or Zendesk portal. You will be able to see an option to View ticket and when you click on it, you can provide the necessary details and assign in to the support agents in your team.

Assign store reviews as bugs

If you enable Zoho Projects integration for store reviews module, you can file an indivual review as a bug in your Zoho Projects portal. Click on the option to Assign as bug and a pop up will appear. Once you provide the necessary details, you can assign it as a bug to the right person and track the progress in Zoho Projects.

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