App Store Reviews

Overview

Store reviews enable you to manage the reviews for your app in the marketplace, i.e., the App Store and the Play Store. All the reviews and ratings are fetched from the marketplace and are available in the Apptics console. You can view the reviews, ratings, and reply to those reviews from within Apptics

Navigate to Quality > Store reviews.
For now, the reviews are separated by a bundle Id/ package name filter at the top.
Click on App Store and then click on Connect App Store Credentials.

App Store Reviews

Link your App Store account to get your App Store reviews flowing to Apptics. Linking your App Store account with Apptics will allow you to:

Get the app version data for every review.
Fetch the complete review history for iOS apps.
Fetch the complete ratings history and get ratings breakdown.
Reply to reviews from Apptics.

Create App Store Connect API key

Log in to App Store Connect and navigate to Users and Access > Keys .
Click on the + sign to generate a new API key for Apptics.

Enter the name and select the access level and click Generate .

NOTE: You need to have admin access or be an App Manager in the App Store Connect to be able to fetch the reviews.

Once the API key is generated, it will be added to the list of active keys.
Click Download and save the private key for later.

NOTE: The API key can be downloaded only once. The Issuer ID and the API key ID are required when setting the Apple Developer Portal integration in the Apptics console.

Link App Store Account with Apptics

Navigate to Quality > Store reviews and select the Bundle ID (Eg: App Store - com.zylker.com) from the dropdown.
Click on Connect App Store Credentials .
Add the App Store Connect API key name, Issuer Id, key Id, and the API key and click Save.

Click on Add Bundle ID, select the bundle ID, and click Save.
Once the Store reviews are enabled for the selected Bundle ID, a list of all the reviews and the respective ratings is displayed in the Apptics console.

All the reviews are run through Zoho's own sentiment analysis and are listed with their Sentiment in the Apptics Console.
The reviews are classified as Positive, Neutral, and Negative.
You can drill down further by navigating to the individual tabs, i.e., Reviews Sentiment, Ratings, App Version, OS Version, Device Model, and Country.

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