Overview

This article covers steps for App Store reviews. Refer to the this article for Play Store reviews.

App Store reviews and ratings

1. Get the app version data for every review.
   
2. Fetch the complete review history for iOS apps.
   
3. Fetch the complete ratings history and get ratings breakdown.
   
4. Identify verified (genuine), potential spam, and deleted reviews.
5. Reply to user reviews from the Apptics console.
   

Steps to link your App Store Connect account with Apptics

1. Navigate to ASO (AppStr) > Store reviews.
   
2. Click on App Store Connect tab and then click on Connect App Store Credentials.
   

Create App Store Connect API key

• Log in to App Store Connect and navigate to Users and Access > Integrations. In the left-hand menu, under Keys, ensure App Store Connect API is selected.
• Click on the blue plus button (+) to generate a new API key for Apptics.
  

1. Enter a descriptive name for the key (e.g., "Zoho Apptics API Key") and select the preferred access level. For review management, choose the "Admin" or "Customer Support" role. ("Admin" role is preferred for using our upcoming features).
   
2. Click Generate.
   

Note: You must have an Admin or Account Holder role to create and manage API keys in App Store Connect.

• Once the API key is generated, it will be added to the list of active keys. Since the API key file (.p8) will be available only once, ensure to click Download on the pop up to save the API key file (.p8) and copy the Key ID and Issuer ID displayed on the page later.

Note: The API key can be downloaded only once. The Issuer ID and the API key ID are also mandatory to set up the Apple Developer Portal integration in the Apptics console.

Troubleshooting tips:

1. Missing "Integrations" tab: If you do not see the Integrations tab, you do not have sufficient access. Only users with Admin or Account Holder roles can create and manage API keys.
2. "Request Access" button: For some accounts, an Account Holder may first need to enable API access by clicking "Request Access" within the Integrations section.
   

Link App Store Account with Apptics

• Navigate to ASO (AppStr) > Store reviews and select the bundle ID from the dropdown. (Eg: App Store - com.zylker.ios)
• Click on Connect App Store Credentials .
• Add the App Store Connect API key name, issuer Id, key Id, and the API key and click Save.
  

1. Click on Add Bundle ID, select the bundle ID, and click Save.
   

1. Once the Store reviews are enabled for the selected Bundle ID, a list of all the reviews and the respective ratings is displayed in the Apptics console.
   

Analyze App Store reviews in the Apptics console

1. By default, you can view the all store reviews and ratings data from the Play Store and App Store, together in a single, unified list.

1. Select the the specific Bundle ID to view the list of all the reviews and ratings received only from the App Store for the selected date range.
   
2. Every individual review will have details of sender's user name, app version, country, and sentiment and the review type with Spam alert and Deleted tags.
   
3. All the reviews are run through Zoho's own sentiment analysis and hence the listed reviews are classified as Positive, Neutral, and Negative in the Apptics console.
   
4. If the review is received in a language other than English, you can translate the message for better understanding by clicking on Translate.
   
5. You can also reply to reviews from within the Apptics console either on your own, or with AI-generated replies. Click on View thread to view the conversation with the user reflected in App Store.
   

1. You can drill down further by navigating to the individual tabs, i.e., reviews sentiment, ratings, app version, OS version, and country.
   

1. Click on Configuration to add, enable, disable, and delete store reviews configuration for multiple bundle IDs. You can also link your other App Store credentials from here.

Filters for store reviews

Assign store reviews as support tickets

Assign store reviews as bugs