Play Store Reviews

Overview

Store reviews enable you to manage the reviews for your app in the marketplace, i.e., the App Store and the Play Store. All the reviews and ratings are fetched from the marketplace and are available in the Apptics console. You can view the reviews, ratings, and reply to those reviews from within Apptics.

Navigate to Quality > Store reviews.
For now, the reviews are separated by a bundle Id/ package name filter at the top.
Click on Play Store and then click on Connect Google Play Console.

Play Store Reviews

Link your Google Play Console account and authorize view access to get your Play Store reviews flowing to Apptics. Linking your Google Play Console account with Apptics will allow you to:

Fetch the complete review history along with the app version data for every review .
Fetch the complete ratings history and get ratings breakdown.
Reply to reviews from Apptics.

Link Google Play Console with Apptics

Enter the name in the pop-up.

Open the Google Play Console and login as the account owner.
Click Download report in the left menu and click on Reviews.
Click on Copy Cloud Storage URI and enter the same Storage URI in the above pop-up.

Click Authenticate and login with the Developer Play Console admin or account owner (recommended). To be able to reply to reviews, the account should have 'Reply to Reviews' enabled in User permissions screen.
A consent screen will appear, click on Continue.

NOTE: Make sure you have selected all the relevant consent in the above screen.

Play Store Reviews in Apptics dashboard

Click on Add Package Name and select the package name.
Once the Store reviews are enabled for the selected Package name, a list of all the reviews and the respective ratings is displayed in the Apptics console.

All the reviews are run through Zoho's own sentiment analysis and are listed with their Sentiment in the Apptics Console.
The reviews are classified as Positive, Neutral, and Negative.
You can drill down further by navigating to the individual tabs, i.e., Reviews Sentiment, Ratings, App Version, OS Version, Device Model, and Country.

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