This article covers steps for Play Store reviews. Refer to the this article for App Store reviews.

1. Navigate to Quality > Store reviews.
2. For now, the reviews are separated by a bundle Id/package name filter at the top. Click on Play Store and then click on Connect Google Play Console.

Steps to get Storage URI from Google Play Console

1. Open the Google Play Console and login as the account owner.
   
2. Click Download report in the left menu and click on Reviews.
   
3. Click on Copy Cloud Storage URI to get the Storage URI.
   

Authenticate GooglePlay Console account

1. After clicking on Connect Google Play Console, you will see this pop-up. Enter the name in the pop-up.
   
2. Provide the storage URI that you copied earlier from Google Play Console.
   
3. Click Authenticate and login with the Developer Play Console admin or account owner(recommended). To be able to reply to reviews, the account should have 'Reply to Reviews' enabled in User permissions screen.
   
4. A consent screen will appear, click on Continue.
   

Note: Make sure you have selected all the relevant consent in the above screen.

1. Once the authentication is successful, click on Add package name to add the package name and click Save.
   

1. Once store reviews are enabled for the selected package name, a list of all the reviews and the respective ratings is displayed in the Apptics console.
   

Analyze Play Store reviews in the Apptics console

1. By default, you can view the all store reviews and ratings data from the Play Store and App Store, together in a single, unified list.

1. Select the the specific individual package name to view the list of all the reviews and ratings received only from the Play Store for the selected date range.
2. Every individual review will have details of sender's user name, app version, country, and sentiment and the review type with Spam alert and Deleted tags.
3. All the reviews are run through Zoho's own sentiment analysis and hence the listed reviews are classified as Positive, Neutral, and Negative in the Apptics console.
   
4. If the review is received in a language other than English, you can translate the message for better clarity by clicking on Translate.
   
5. You can also reply to reviews from within the Apptics console either on your own, or with AI-generated replies. Click on View thread to view the conversation with the user reflected in Play Store.
   

1. You can drill down further by navigating to the individual tabs, i.e., reviews sentiment, ratings, app version, OS version, and country.
   

Filters for store reviews

Click on Filter and select the attributes based on which you want to filter out store reviews. 

Attributes	Filtered data​
Ratings	Reviews with star ratings 1 to 5
Sentiment	Positive, neutral, and negative reviews
Reply status	Replied and unreplied reviews
Review type	Verified, deleted, and spam reviews
App version	Reviews for selected app versions
Language​​	Reviews in selected languages​​

Assign store reviews as support tickets

If you enable Zoho Desk or Zendesk integration for store reviews module, every individual store review you receive will be automatically created as a support ticket in your Zoho Desk or Zendesk portal. You will be able to see an option to View ticket and when you click on it, you can provide the necessary details and assign in to the support agents in your team. Apptics offers a deeper integration with Zoho Desk, you can learn more about it here.

Assign store reviews as bugs

If you enable Zoho Projects integration for store reviews module, you can file an indivual review as a bug in your Zoho Projects portal. Click on the option to Assign as bug and a pop up will appear. Once you provide the necessary details, you can assign it as a bug to the right person and track the progress in Zoho Projects.