Recipient authentication via Dynamic Knowledge-Based Authentication (KBA)
Knowledge-based authentication (KBA) is a type of authentication where signers are identified by asking them to answer specific security questions to ensure that the signer hasn't been impersonated. As the name suggests, KBA selects questions to which only the signer would know the answers, the system then verifies if the signer is the legitimate owner.
Some popular use cases where this authentication method can be used include: banking and finance, real estate, government agencies, and other departments that handle the transactional financial or sensible information and belong to regulated industries.
Key benefits of Knowledge-Based Authentication
- Prevents unauthorized access by adding an extra layer of security for sensitive documents.
- Real-time identity verification
Why Dynamic Knowledge-Based Authentication (KBA)?
Dynamic KBA is preferred in scenarios when there are high chances for a user's information to change over a period of time. The questions asked in Dynamic KBA aren't predefined and are generated in real-time. An advantage of this method is that dynamic KBA is more fraud-resistant than static KBA.
Dynamic Knowledge-based authentication involves verifying the signer's identity by requesting signer's information such as first name, last name, year of birth, last four digits of their social security number and their address. The KBA method requires the recipient to answer questions about themselves, and it is matched with information available in credit bureau and public demographic data.
KBA is only valid for verifying the identity of signers who hold the US social security number.
How Dynamic Knowledge-Based Authentication (KBA) work in Zoho Sign
Our technology partner, IDology requires the signer's information such as their first name, last name, year of birth, last four digits of their social security number, and their address, which will be verified against public database, and a list of five out-of-wallet questions about the signer will be generated. If the answers are wrong but the signer has scored the minimum required for challenge, and also if the sender has enabled the challenge option, then the signer will be informed they are eligible to challenge previous outcome and additional questions will be shown if they agree to challenge. The signer is granted access if the answers are correct. If the answers are incorrect, the signer's access is denied.
Flow of the authentication
Example questions
- What are the first two digits of your social security number?
- In which country have you lived?
- Between 1989 and 1994, in which state did you live?
- At which of the following addresses have you lived?
Enabling Dynamic Knowledge-Based Authentication
This action can only be performed by administrators. If you're an administrator, follow these steps:
- From the left navigation pane, click Settings > Integration, and toggle the Dynamic Knowledge-Based Authentication (KBA) via IDology to ON.
- Once toggled, click Configure.
- You can set the number of attempts permitted, number of correct responses to clear, also allow signers to challenge for a reattempt and set the number of correct responses to proceed with the challenge.
- The signer will be shown a set of out-of-wallet questions to which they must pick the correct responses. You can specify a minimum score for the signers to clear the authentication procedure.
- When the signer scores below the minimum, you may show them a few more questions as a challenge for them to attempt to clear the authentication procedure again. The minimum score required for signers to take the challenge can also be specified.
- These thresholds for clearing the Knowledge Based Authentication procedure, with or without the challenge, can be set entirely at your discretion.
- Click Apply.
How to select identity verification via Dynamic Knowledge-Based Authentication
- Upload the document, create a new template, or select an existing template and enter the recipient details under the Add recipients section.
- To set recipient identity verification via KBA, click Customize and select Dynamic Knowledge-Based Authentication (KBA) from the Authentication type dropdown.
- Click Save.
Note:
- The signer's first name and last name must match those present in their social security number.
- If there is insufficient information about the signer, IDology won't be able to generate questions. In such instances, the sender could proceed by choosing alternate signer authentication method (email, SMS, or offline).
- The number of questions shown to signers shown to the signer (5) and the number of additional questions shown to signers during the challenge (2) cannot be edited
Checking documents signed with Dynamic Knowledge-Based Authentication enabled
- From the navigation pane, click Documents > Completed and select the document.
- Download the completion certificate, in which you can find the signer's info, authentication mode, authentication result, and service provider.
Credits consumed
Every time the signer attempts answering the main set of questions, 15 Zoho Sign credits will be consumed. If the signer challenges the attempt, an additional 5 Zoho Sign credits will be consumed.
FAQ's
If the recipient closes the agreement for any reason before completing their authentication process, will they have to reauthenticate?
Yes. The recipient has to verify themselves to access the document.
How can I secure against brute force attempts to authenticate?
The sender can set the number of attempts permitted. (Maximum 5 attempts can be set)
My signer failed to clear the questions that were asked. Will they get the same questions again?
No. The questions change based on the signer's information present in the public dataset.
My signer has exceeded the number of attempts. How can they access the document?
If the signer has exceeded the maximum number of allowed attempt threshold, the signer has to contact the sender for assistance. The sender will have the option to unblock the access and once done, appropriate Zoho Sign credits will be consumed when the signer reattempts.
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