ＺＯＨＯシステムからの送信メール履歴や開封確認ができる？
おはようございます
今週もZOHO アプリを活用していきます
早速ですが顧客からこんなメッセージがきました。
おはようございます。
先日、西尾さんから、というか自動で？メールが届きました。
出荷案内で、DELLのPCについてでした。
どう対応したら良いか分かりません(^_^;)
よろしくお願いします。
おそらくZOHO inventoryからの出荷または配送完了メールなのですが
多くのお客様はそんなもんだろうと問い合わせないのですが
うちの個人のお客様は気になるかたや、問い合わせるのが好きな方が多いのです
Inventory に限らずZOHO のシステムから案内メールを送る機能がありますが、個別に違うんだろうとは予測してますが
送信履歴や開封確認はできますか？
または設定すればCRM のレポートの所に表示されるようになりますか？(現在はシステムからの案内メールはレポートに反映されていないと思います)
よろしくお願いします
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