API Method - deleteRecords - Error 4500 Problem occured while processing the request
Sorry,
I am realy disappointed by Zoho support. I developed API loader for Accounts table - tried to use it on a file that have 2000 recors. I don't know what happend, but in my CRM appeared 20,000 of empty records - i don't think that it empty recorsds were created by my API loader - I think that there is an issue with API, becouse I tried to load on small files (few records) and my loader worked ok.
I called suppert to ask for help.
Connected by desktop sharing.
They told me that they can't help me, that I have to delete these empty records manually and offered that can assist me with that. I pointed that this is about 400 manual deletions I got answer "No, no, this is only 40 dewletions we can assist you" - When I pointed again that 50 multipled by 1000 gives 50,000 - supporter realized that he is wrong and told that he is sorry, that he has another calls and can't assist me with this manual deletion.
They addvised me to create new one free addition account.
Befeore I called support I tried to solve problem of empty records my selfe by API using deleteRecords method but got an error. If they refused to help me with deletion I asked for help according to deleteRecords method - I told them that I copied from documentation http://zohocrm.wiki.zoho.com/API-deleteRecords.html
link:
http://crm.zoho.com/crm/private/xml/Leads/deleteRecords?apikey=<APIKEY>&ticket=<TICKET>&id=123456789
replaced with my data:
and got an error message:
<response uri="/crm/private/xml/Accounts/deleteRecords">
−
<error>
<code>4500</code>
<message>Problem occured while processing the request</message>
</error>
</response>
Look for attached printscreen.
Support answered me that they are not trained in API methods and asked me to write a message- so I am writing this message. I am a litlle disappointed that support team is not trained to read API documentation, copy URL from exaple and replace with own data and check if problem exist. I am disappointed that support is not able to take notes even when I showed all steps by desktop sharing.
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