Breaking DKIM Alignment - ZOHO, HOW ABOUT A RESPONSE?!?!

Breaking DKIM Alignment - ZOHO, HOW ABOUT A RESPONSE?!?!

I've emailed Zoho about this crucial issue and haven't received a response. If we can't get our Zoho email to pass DMARC alignment because Zoho is breaking DKIM by modifying our emails, and if Zoho Support won't respond in a timely manner, we'll take our paid email plan elsewhere.

So, for a third time:
-----------------------------------------------------------
 I'm not getting DKIM alignment because of an error (signature did not verify) and a warning (l= tag included).

Upon further testing, I can see what is happening.  I sent test emails using Postbox and Outlook email clients, as well as from Zoho.com. I have found that Zoho.com and Outlook submitted emails both produce the above errors, while email sent using Postbox software yields full alignment (aside from the warning of the l= tag).  

Looking at the source code for all emails, I can see that Zoho and Outlook both break DKIM.  Zoho.com and Outlook modify the headers in transit - either changing the Content-Type or adding HTML, or both. Note, these are both emails sent from @MyDomain.com to a single recipient email (no forwarder/alias address).

This email sent from Zoho.com (also note broken quotations ["]:
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; t=1572288084; s=zoho; d=MyDomain.com; i=me@MyDomain.com; h=Date:From:To:Message-Id:Subject:MIME-Version:Content-Type; l=620; bh=OeBT59YcrAZlNfvyrNpNHTYNlwfijzx1kaCbNGRwns4=; b=D3Vo8zs746N44c9tFwtaHpkhztB9a75OyzqKIdTVsnRQ8C2HlJtKXFD0wnjPfvvK UdRZMFq0+E3XbG55B9nmLWtGa36UbGII+VSNKxCxcKZrqXobWu0sBumGMhqMcHpOEEJ qoRI+GHt6LxlRUErxNPquNZ8x34DWHtXJCkqgdDM=

Received: from mail.zoho.com by mx.zohomail.com with SMTP id 1572288077891884.3493464741894; Mon, 28 Oct 2019 11:41:17 -0700 (PDT)
Date: Mon, 28 Oct 2019 11:41:17 -0700
From: MyDomain me <me@MyDomain.com>
To: personalemail <personalemail@gmail.com>
Subject: SL Zoho to Gmail
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="----=_Part_1442111_619895866.1572288077890"
X-Priority: Medium
User-Agent: Zoho Mail
X-Mailer: Zoho Mail

------=_Part_1442111_619895866.1572288077890
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: 7bit

Testing this out once again...

------=_Part_1442111_619895866.1572288077890
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: 7bit

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head><meta content="text/html;charset=UTF-8" http-equiv="Content-Type"></head><body ><div style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10pt;">Testing this out once again...</div><br></body></html>
------=_Part_1442111_619895866.1572288077890--

This email sent via Outlook:
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; t=1572285895; s=zoho; d=MyDomain.com; i=business@MyDomain.com; h=From:To:References:In-Reply-To:Subject:Date:Message-ID:MIME-Version:Content-Type; l=2911; bh=55oF+Vtr7xAyCI+9fEOOLbGjyfa0E52iy36tJ5PPlFg=; b=Wdn3LaXGjO+zhoTR2EGR6DTJX+LVldSDEmWTdTm4gIQH3tLIzyTVwLe89UfbnfHF c5FFA6RUBPi+kxJd5qWA/Ek51MBizguuIO1rxckZfNT31UDp0tipm1LZj32J5MEvUpV i2YndTwcRMGokvyfNckz/J0WNBxXen0nDbV2W/X4=
Received: from MyPC (22.222.22.22 [22.222.22.22]) by mx.zohomail.com with SMTPS id 1572285893509749.9206635065016; Mon, 28 Oct 2019 11:04:53 -0700
Subject: SL Outlook to Gmail
Date: Mon, 28 Oct 2019 14:04:51 -0400
Message-ID: <009001d58dba$3290edd0$97b2c970$@MyDomain.com>
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="----=_NextPart_000_0091_01D58D98.AB7F9BF0"
X-Mailer: Microsoft Outlook 16.0
Thread-Index: AQMrjcYI76YKJTL13jlnlC+Yh/R+xaTEWLRw
Content-Language: en-us
X-ZohoMailClient: External

------=_NextPart_000_0091_01D58D98.AB7F9BF0
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 7bit

Sent: Monday, October 28, 2019 2:01 PM
Subject: SL Outlook to Gmail

Testing testing testing

------=_NextPart_000_0091_01D58D98.AB7F9BF0
Content-Type: text/html; charset="utf-8"
Content-Transfer-Encoding: quoted-printable

<html xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-micr=
osoft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
//www.w3.org/TR/REC-html40"><head><meta http-equiv=3DContent-Type content=
=3D"text/html; charset=3Dutf-8"><meta name=3DGenerator content=3D"Microsoft=
 Word 15 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
=09{font-family:"Cambria Math";
=09panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
=09{font-family:Calibri;
=09panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
=09{margin:0in;
=09margin-bottom:.0001pt;
=09font-size:11.0pt;
=09font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
=09{mso-style-priority:99;
=09color:#0563C1;
=09text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
=09{mso-style-priority:99;
=09color:#954F72;
=09text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
=09{mso-style-name:msonormal;
=09mso-margin-top-alt:auto;
=09margin-right:0in;
=09mso-margin-bottom-alt:auto;
=09margin-left:0in;
=09font-size:11.0pt;
=09font-family:"Calibri",sans-serif;}
span.EmailStyle18
=09{mso-style-type:personal;
=09font-family:"Calibri",sans-serif;
=09color:windowtext;}
span.EmailStyle19
=09{mso-style-type:personal-reply;
=09font-family:"Calibri",sans-serif;
=09color:windowtext;}
.MsoChpDefault
=09{mso-style-type:export-only;
=09font-size:10.0pt;}
@page WordSection1
=09{size:8.5in 11.0in;
=09margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
=09{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext=3D"edit">
<o:idmap v:ext=3D"edit" data=3D"1" />
</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3D"#0563C1=
" vlink=3D"#954F72"><div class=3DWordSection1><p class=3DMsoNormal><b>From:=
</b> business@MyDomain.com &lt;business@MyDomain.com&gt; <br><b>Sent:=
</b> Monday, October 28, 2019 2:01 PM<br><b>To:</b> 'personalemail@gmail.com' =
&lt;personalemail@gmail.com&gt;<br><b>Subject:</b> SL Outlook to Gmail<o:p></o=
:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Testi=
ng testing testing<o:p></o:p></p></div></body></html>
------=_NextPart_000_0091_01D58D98.AB7F9BF0--


and fully aligned email sent from Postbox:
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; t=1572282880; s=zoho; d=MyDomain.com; i=me@MyDomain.com; h=To:From:Message-ID:Subject:Date:MIME-Version:Content-Type:Content-Transfer-Encoding; l=2528; bh=wh6E9+UkredgM9cAiQ5v/ylrQjZi6SIluliT5hWHoW0=; b=PelPzzFJ1kKV9hX+QaZ1cJVBLXsbVA2gJSrxT9oudwMW2WNUUQmL427aNhDHZ1vJ J13mdMYJ+SAAQDulrXz3aNYqCMEV+M/orRBNMYADG97CKUusMjItveOf3aC1eZ+s5uD +lgUrOxIXfTP2BTPj2MxXeSJXtyBbIkzUKWhgU6Y=
Received: from [111.111.1.11] (22.222.22.22 [22.222.22.22]) by mx.zohomail.com with SMTPS id 1572282879750898.4677175428585; Mon, 28 Oct 2019 10:14:39 -0700 (PDT)
From: MyDomain <me@MyDomain.com>
Subject: SL Postbox to Gmail
Date: Mon, 28 Oct 2019 13:14:37 -0400
User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 PostboxApp/7.0.7
MIME-Version: 1.0
Content-Type: text/html; charset=utf-8
Content-Language: en-US
Content-Transfer-Encoding: quoted-printable

<html theme=3D"tangaroa"><head>
<meta http-equiv=3D"content-type" content=3D"text/html; charset=3Dutf-8"></=
head><body
 style=3D"font-family: Tahoma; font-size: 14px;" text=3D"#000000">
<div style=3D"font-size: 14px;font-family: Tahoma;">Testing once again<br><=
div
 class=3D"moz-signature"><br>
=09
=09=09
<title></title>

=09
=09
=09=09
<hr style=3D"text-align:left;margin-left:0;width:400px;height:=20
12px;border: 0;box-shadow: inset 0 12px 12px -12px rgba(48, 51, 113,=20
1);">
=09=09
<div style=3D"height:10px;">
=09=09=09=C2=A0</div>

=09=09
<div>
=09=09=09<img=20
ng"><br>
=09=09=09<span style=3D"font-family:lucida sans unicode,lucida=20
grande,sans-serif;"><span style=3D"font-size: 14px; font-weight: bold;"><em=
>Tara</em>
 | </span><span style=3D"color:#696969;"><span style=3D"font-size: 14px;">S=
tarlinks
 Gifts</span></span></span>
=09=09=09<div style=3D"padding-top: 3px;">
=09=09=09=09<span style=3D"font-size:12px;"><span style=3D"font-family:luci=
da sans=20
unicode,lucida grande,sans-serif;"><a a=3D""=20
href=3D"mailto:me@MyDomain.com"=20
style=3D"font-family:'Lato',arial,sans-serif;color:#404040;font-size:13px;t=
ext-decoration:none;">me@MyDomain.com</a></span></span></div>
=09=09=09<div style=3D"padding-bottom:5px;">
=09=09=09=09<span style=3D"font-size:12px;"><span style=3D"font-family:luci=
da sans=20
unicode,lucida grande,sans-serif;"><a=20
style=3D"color:#870ee3;font-size:13px;text-decoration:none;font-family:'Lat=
o',arial,sans-serif;"
 target=3D"_blank"><span style=3D"color:#303371;"><span>Shop MyDomain </sp=
an></span></a></span></span></div>
=09=09=09<table style=3D"border-spacing: 0px;max-width:108px;">
=09=09=09=09<tbody>
=09=09=09=09=09<tr>
=09=09=09=09=09=09<td style=3D"background-color:#303371;border-radius:20px"=
=20
align=3D"center" height=3D"20" width=3D"20" valign=3D"middle">
=09=09=09=09=09=09=09<a href=3D"https://www.facebook.com/MyDomain/" target=
=3D"_blank"><img
=20
ebook.png"
 style=3D"max-width:20px;max-height:12px;vertical-align: middle;"></a></td>
=09=09=09=09=09=09<td width=3D"5">
=09=09=09=09=09=09=09=C2=A0</td>
=09=09=09=09=09</tr>
=09=09=09=09</tbody>
=09=09=09</table>
=09=09</div>

=09=09
<p>
=09=09=09=C2=A0</p>

=09

</div></div>
</body>
</html>


So, Zoho email via Postbox signs the Content-Type AND Content-Transfer-Encoding. 
Zoho email via Zoho.com and Outlook signs only the Content-Type, then changes the encoding, and changes the email to multi-part emails. 

Yes, I have tried changed the encoding in both Zoho AND Outlook, but regardless of what I set them too, this issue replicates.  

Please research and advise asap, thank you.

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                                                                                                              Hello Zoho Desk Team, We hope you're doing well. We would like to submit a feature request to further enhance the agent status tracking functionality within the Zoho Desk Dashboard. 🎯 Current Functionality As it stands, Zoho Desk allows us to view the

                                                                                                            • [Beta Feature] Parent-Child Ticketing

                                                                                                              Hello there, a beta parent-child ticketing feature has recently been made available for some, read more here: https://help.zoho.com/portal/en/kb/desk/ticket-management/articles/understanding-parent-child-ticketing-system#Business_scenarios I would like

                                                                                                            • Enable Sorting by Ticket Count in Category Reports

                                                                                                              Hi Zoho Desk Product Team, I hope you're doing well. We would like to submit a feature request to improve the reporting capabilities in Zoho Desk. 🎯 Feature Request: Sorting by Ticket Count in Category Reports Currently, category-based reports in Zoho

                                                                                                            • Reactivating a CRM user...

                                                                                                              I'm a 1-man business primarily using CRM under my Zoho1 subscription (I have NO other employees or users). I wish to re-activate a prior user (my son, once more working with me) but when changing his status from inactive to active I receive this message:

                                                                                                            • Zohoサポートにスコープ開放を依頼する

                                                                                                              お世話になっております。 現在、弊社にてZoho DeskのナレッジベースをAPI経由で取得し、AIツール（NotebookLM等）に連携する仕組みの構築を検討しています。 つきましては、ZohoDesk.articles.READ スコープを使用したOAuth認証の許可をいただけますでしょうか。 API Console から Server-based アプリを作成済みですが、認可URLにアクセスすると「スコープが登録されていません」と表示されます。 お手数をおかけしますが、スコープの開放をご

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                                                                                                              Hi all, I'm receiving notifications for some actions happening in our Knowledge Base (e.g. someone leaving a feedback) and I would like to customise the template or have the choice to enable/disable such notifications like it is possible for ticket notification

                                                                                                            • Increase Round Robin Scheduler Frequency in Zoho Desk

                                                                                                              Dear Zoho Desk Team, We hope this message finds you well. We would like to request an enhancement to the Round Robin Scheduler in Zoho Desk to better address ticket assignment efficiency. Current Behavior At present, the Round Robin Scheduler operates

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                                                                                                              Hello, I'm having trouble getting the Zoho mail api setup and want a sanity check. I am trying to follow this guide to get an access token for the mail api: https://www.zoho.com/accounts/protocol/oauth/self-client/authorization-code-flow.html Unfortunately

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                                                                                                              Greetings, I am build a help center in zoho desk, based on the additional custom brand I have paid for. My knowledge base has 4 main categories. I have this setup this way in my knowledgebase customization theme area. The page layout is like this: Here

                                                                                                            • Connecting Learn to a Custom GPT

                                                                                                              Hi all! I am attempting to connect a Learn Space and all it's articles into a custom GPT. Has anyone successfully done this? I have worked on it with no success so far.

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