Create an Eye-Catching Announcement Widget for Your Help Center

Create an Eye-Catching Announcement Widget for Your Help Center



Hello Everyone!
In this week’s edition, let’s explore how to keep your customers updated with exciting news in the Help Center. See how ZylkerMobile wowed their customers by bringing updates right to their portal.

ZylkerMobile, the renowned brand for electronic gadgets and accessories, has kept its customers engaged and informed with its innovations and releases. Each month, ZylkerMobile updates its customers with new features, highlighting the need to keep them informed about the latest updates. Instead of relying solely on emails, ZylkerMobile decided to showcase these announcements on its Help Center, the self-service portal for its customers.

Here’s how the announcement made its way to the Help Center: A custom widget on the Help Center worked its magic, captivating the users.

How to add this custom widget to your Help Center?
  1. Go to Setup >> Channels >> Help Center.
  2. Choose the Help Center portal and click on Help Center Customization.
  3. Click on Customize in the live theme.
  4. Select Widgets on the top-left of the screen.
  5. Under Manage Widgets, click on Custom Widget in the left panel. Click on the + icon, and the Add Widget window will appear.
  6. Add a name for the widget. If you prefer not to display the widget name on the screen, disable the toggle icon.
  7. Include a Description and select the departments where you want the widget to be visible. 
  8. In the Content section, add the content for the announcement. Use the formatting options to format the content as needed.
  9. Click Preview to see how the content will appear, then click Save. Your custom widget is ready.
  10. On the left panel, click on the gear icon next to Pages to add the custom widget to the Help Center page.
  11. Ensure Home is selected under Help Center on the left panel.
  12. Click Custom on the right panel, and you'll see your custom widget listed.
  13. Drag your custom widget and place the widget under the Header. 
  14. Click Preview to see how the widget is placed on the Help Center page.
  15. Click Publish and confirm by clicking Publish again.
The custom widget will now appear as a banner, highlighting important announcements for your customers. 



With your custom announcement widget in place, you're all set to keep your customers informed and engaged.  It's a great way to showcase important updates and ensure that your Help Center remains a dynamic, valuable resource for your users. Give it a try and see the difference it makes!

Stay tuned for more updates from us right here!


    Access your files securely from anywhere

        Zoho Developer Community







                                  Zoho Desk Resources

                                  • Desk Community Learning Series


                                  • Digest


                                  • Functions


                                  • Meetups


                                  • Kbase


                                  • Resources


                                  • Glossary


                                  • Desk Marketplace


                                  • MVP Corner


                                  • Word of the Day



                                      Zoho Marketing Automation
                                              • Sticky Posts

                                              • Zoho Desk Virtual Meetup: US Central, October 5 - 7, 2021

                                                After the interactive Virtual Meetups in the other regions, we are starting with the US Central and Midwest regions from October 5 to October 7, 2021. The dates for other regions will be announced soon.  At this event, we will explore the topics which
                                              • Register for Zoho Desk Beta Community

                                                With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our features
                                              • Ask the Experts 10: A 5-hour online Q&A on Zoho Desk Best Practices

                                                Welcome to Zoho Desk's Ask the Experts session! This is a monthly discussion on our  forums; wherein a panel of experts will take on questions  specific to topics related to Zoho Desk. The panel will be available for a 5-hour period and will answer any questions posted here.   Let's begin the year learning some best practices from our experts. In this month's ATE we are opening the floor to questions on how to use Zoho Desk the best way.  If you have a business use case but not sure if Workflow is
                                              • Share your Zoho Desk story with us!

                                                Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge. 
                                              • Ask the Experts 7: A 5-hour online Q&A on Telephony and Call Module

                                                Welcome to Ask the Experts session! This is a monthly discussion in forums; each session, a panel of experts will take questions on specific topics related to Zoho Desk. The panel will be available for a 5-hour period and answer any questions posted here. In this month's Ask the Experts, we will take questions on everything related to Telephony and the Call Module in Zoho Desk. We will discuss the following aspects:  Integration with different Telephony vendors Routing calls to agents Converting


                                              Manage your brands on social media



                                                    Zoho TeamInbox Resources

                                                      Zoho DataPrep Resources



                                                        Zoho CRM Plus Resources

                                                          Zoho Books Resources


                                                            Zoho Subscriptions Resources

                                                              Zoho Projects Resources


                                                                Zoho Sprints Resources


                                                                  Qntrl Resources


                                                                    Zoho Creator Resources



                                                                        Zoho Campaigns Resources


                                                                          Zoho CRM Resources

                                                                          • CRM Community Learning Series

                                                                            CRM Community Learning Series


                                                                          • Tips

                                                                            Tips

                                                                          • Functions

                                                                            Functions

                                                                          • Meetups

                                                                            Meetups

                                                                          • Kbase

                                                                            Kbase

                                                                          • Resources

                                                                            Resources

                                                                          • Digest

                                                                            Digest

                                                                          • CRM Marketplace

                                                                            CRM Marketplace

                                                                          • MVP Corner

                                                                            MVP Corner





                                                                              Design. Discuss. Deliver.

                                                                              Create visually engaging stories with Zoho Show.

                                                                              Get Started Now