Episode II: Begin Your Automation Journey in Zoho Desk with Deluge
To travel to another country, you need a passport. But that's not enough, you also need a visa, flight tickets, and, most importantly, a mode of transportation. Without these, your journey cannot begin.
Similarly, custom functions in Zoho Desk are essential but what are they without an understanding of Deluge?
So, have you met Deluge yet?
Remember Chef Gusteau's famous motto from the movie Ratatouille, "Anyone can cook." Zoho's Deluge is for anyone, from anywhere, who wants to code.
Anyone can code with Deluge
Deluge is accessible for beginners and advanced coders. With Deluge, you can easily create custom functions to automate ticketing operations, integrate external services, or perform actions on records within Zoho Desk.
What is Deluge?
Deluge is Zoho's native scripting language. If you would like to try Deluge, play here.
How does Deluge simplify Custom Functions?
Deluge aims to make coding approachable for everyone.
The simple Drag-and-Drop Simplicity helps you use prebuilt code snippets, eliminating the need for extensive coding knowledge.
Deluge has broad scalability, allowing you to configure from basic automation to complex workflows, making it suitable for businesses of all sizes.
Zoho Desk's API documentation
To perform different operations, one has to know the different APIs and methods used within Zoho Desk. Zoho Desk offers comprehensive API documentation, like an open book, to guide curious developers and users across modules, customization, functions, and operations.
Even if you’re new to Deluge, Zoho Deluge provides prebuilt commands to help you perform tasks within Zoho Desk. The prebuilt commands are a step-by-step guide to help you execute integration tasks efficiently.
Deluge is the core component for formulating custom functions in Zoho Desk. It helps turn ideas into reality and enables automation by empowering users without deep programming expertise. The integration capabilities, scalability, and user-friendly design make it an essential tool for users looking to maximize the power of Zoho Desk. From ticketing to complex workflows, Deluge helps in bringing a smooth automation flow.
What’s next?
Similar to a passport, the functions are valuable documents stored in the Customs Functions gallery. To make a custom function work, it must be integrated with Automation.
Just like different flight services manage routes across various locations, the Automation features help in executing these custom functions:
Just like different flight services manage routes across various locations, the Automation features help in executing these custom functions:
- Workflows
- Macros
- Schedules
- Blueprint
- Guided Conversation
NOTE: One automation cannot override another, just as two flights cannot share airspace at the same altitude and time.Previous episode : Episode I : Exploring the World of Custom Functions in Zoho Desk
Until the next episode drops,
Cheers,
Lydia | Zoho Desk
Lydia | Zoho Desk
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Register for Zoho Desk Beta Community
With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our featuresShare your Zoho Desk story with us!
Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge.Tip #1: Learn to pick the right channels
Mail, live chat, telephony, social media, web forms—there are so many support channels out there. Trying to pick the right channels to offer your customers can get pretty confusing. Emails are most useful when the customer wants to put things on record. However, escalated or complicated issues should not be resolved over email because it's slow and impersonal. When you need immediate responses, live chat is more suitable. It's also quick and convenient, so it's the go-to channel for small issues.Welcome to Zoho Desk Community - Say hello here!
Hello everyone! Though we have been here for a while, it’s time to formally establish the Zoho Desk Community; we’re really happy to have you all here! This can be the place where you take a moment to introduce yourself to the rest of the community. We’d love to hear all about you, what you do, what company or industry you work for, how you use Zoho Desk and anything else that you will like to share! Here’s a little about me. I am Chinmayee. I have been associated with Zoho since 2014. I joined hereWebinar 1: Blueprint for Customer Service
With the launch of a host of new features in Zoho Desk, we thought it’ll be great to have a few webinars to help our customers make the most of them. We’re starting off with our most talked about feature, Blueprint in Zoho Desk. You can register for the Blueprint webinar here: The webinar will be delivered by our in-house product experts. This is a good opportunity to ask questions to our experts and understand how Blueprint can help you automate your service processes. We look forward to seeing
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