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I am trying to categorize my bank transactions.  It was going fine, I categorized 50 or so transaction and suddenly I started getting an error that reads:

"Transactions cannot be matched as the account you are trying to match it to, is different.".

I select a transaction on the left, and Zoho brings up possible matches on the right.  The one on the right is clearly the correct transaction, so I select Match and I get this error.  The weird thing is it will sometimes works (but rarely).  I have no idea what this error means or why I am getting it.  I haven't ever seen this before and nothing on my end has changed to cause this.

Can someone tell me what this is?

-Tom

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+1 also experiencing this issue...

  • Zoho MVP
  • 12 days ago

 -

When the issue is resolved, it would be good to post a follow-up here so that others can learn from what happened. Thanks.

  • 12 days ago

Same... seems this is a recent development that a few people seem to be experiencing. An answer or response other than "sounds like you've already reported it" would be more helpful, you know, like proposing a solution. Thanks Zoho! (sarcasm, in case you missed it)

Try deleting those transaction which you trying to match and then against post the payment entries and then match


it will works

  • 11 days ago

the same again in another case

  • 11 days ago

We are experiencing the same issue. Reported it to support on 1/24/25. We are still waiting for it to be fixed.

  • 9 days ago

Hello @All

Thank you for using our forums, 

The reported issue has been resolved by our internal team. We apologize for any inconvenience this may have caused.

If you need any further assistance, please write to us at support[dot]usa[at]zohobooks.com.

Regards, 
Naveen | Zoho Books 


  • 8 days ago

Can you explain what the problem was so we know what to look for in the future?

  • 3 days ago

Hello @rwright, 

Thank you for using our forums. 

The reported issue was caused by a recent patch updates on our end but has now been resolved.

If you need any further assistance, please write to us at support[dot]usa[at]zohobooks.com.

Regards, 
Naveen | Zoho Books 





I am now receiving a small pop up box that says internal error when trying to match transactions in ZOHO books.  

  • 1 day ago

Hello @Michael

Thank you for using our forums, 

The reported issue has been resolved by our internal team. We apologize for any inconvenience this may have caused.

If you need any further assistance, please write to us at support[dot]usa[at]zohobooks.com.

Regards, 
Naveen | Zoho Books 

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